Consumer Rights: MoneySavingExpert.com discussion

TonyTheSuperPerson

Art wrote: »

Try regulation 14 of the DSR (para 5) allows for costs to be charged (e.g, postage)

One thing to check, first is their terms and conditions as this may exclude return costs.

Regards,
Art.

So they've basically covered themselves with this?

Art_2

TonyTheSuperPerson wrote: »

So they've basically covered themselves with this?

This is a mute point that is being clarified as we speak. It's worth having a go to see if they will buckle. How much is the cost?

Regards,
Art.

TonyTheSuperPerson

I'm guessing around a fiver but I haven't taken it to the post office yet.

That regulation seems to support them charging me for postage. Am I reading it wrong?

Art_2

TonyTheSuperPerson wrote: »

I'm guessing around a fiver but I haven't taken it to the post office yet.

That regulation seems to support them charging me for postage. Am I reading it wrong?

They would certainly put up a challenge to you and you have to ask yourself if it's worth the hassle. There are times when you might be right but it's not worth pursuing it.

Regards,
Art.

TonyTheSuperPerson

Thanks for the help.

Hintza

Alan_Howard wrote: »

Thank you for your advice Hintza, unfortunately I am acting here on behalf of my mother who has already paid them in full, so I have no leverage in that respect any more. Do you think I may still have a case? The amount they want to charge for the work is not huge, only £300, it is just very frustrating when she paid £9,000 for the conservatory already. Thanks again

This is a nightmare your question will get lost. The fact that it is a verbal agreement still means it is valid. However you will have to prove it and that is where the hassle will happen. You have to decide whether it is worth the fight and a small claims action.

Probably worth at least a few letters and a phone calls if nothing else.

I would get an independant quote if nothing else and then you at least have an idea of cost.

How would I handle it with my mother? Well I would probably decide silly old fool and probably do no more and then suggest that my sisters keep a closer eye on her. :eek:

Can your mother afford it?

Good luck

Hintza

crystal_clear wrote: »

Hi
I really dont know if this is the right board to ask my question in and if not then i am sorry.


Thanks for reading

Crystal clear

Crystal I think this should be in the motoring section or at least a new thread. This is going to get lost here.

Be aware though I'm not sure if there is the knowledge on here to really help you, but hopefully someone can point you in the right direction.

My question would be is it really your problem? It might become your problem I don't know but try and remember as much as possible about the guy/garage that sold it to you.

Alan_Howard

Hintza wrote: »

This is a nightmare your question will get lost. The fact that it is a verbal agreement still means it is valid. However you will have to prove it and that is where the hassle will happen. You have to decide whether it is worth the fight and a small claims action.

Probably worth at least a few letters and a phone calls if nothing else.

I would get an independant quote if nothing else and then you at least have an idea of cost.

How would I handle it with my mother? Well I would probably decide silly old fool and probably do no more and then suggest that my sisters keep a closer eye on her. :eek:

Can your mother afford it?

Good luck

Haha, I will certainly pass those instructions onto my sisters! She can afford it, its just the principle of the matter. Anyway, I think Im going to follow your advice and send them the letter to see how they respond then make a decision as to whether its worth pursuing. Thank again for your help, much appreciated.

sipomk

Art wrote: »

Argos are right in asking you to get an engineer's report. After 6 months it is up to you to prove an inherent fault.

Regards,
Art.

Hi, thanks for your comments.

Would you recommend contacting Philips to investigate the fault and provide a report?

Regards

SiPo

Art_2

sipomk wrote: »

Hi, thanks for your comments.

Would you recommend contacting Philips to investigate the fault and provide a report?

Regards

SiPo

You can do but ask for a quote first as you may find the cost of a report is out of proportion to the price of the unit.

Regards,
Art.