Consumer Rights: MoneySavingExpert.com discussion

loobylou232

Hi there, i saw some flooring I liked on the Homebase website at a great price but when I got to the store, the flooring in store was nothing like the flooring pictured on the website (different colour and straight rather than bevel edged floorboard effect). i spoke to the manager who refuses to admit that the floorings are different and to her they look the same. if I buy this flooring and have it laid, do i have any recourse against Homebase when it does not look like the flooring pictured on their website? Any advice/opinions would be welcomed. thank you

p.s. the flooring pictured is available at homebase but is much more expensive than the price quoted onthe website and has a different name.

Art_2

loobylou232 wrote: »

Hi there, i saw some flooring I liked on the Homebase website at a great price but when I got to the store, the flooring in store was nothing like the flooring pictured on the website (different colour and straight rather than bevel edged floorboard effect). i spoke to the manager who refuses to admit that the floorings are different and to her they look the same. if I buy this flooring and have it laid, do i have any recourse against Homebase when it does not look like the flooring pictured on their website? Any advice/opinions would be welcomed. thank you

p.s. the flooring pictured is available at homebase but is much more expensive than the price quoted onthe website and has a different name.

If you think there is going to be a problem don't buy it. Why have all the hassle.

Regards,
Art.

VoucherMan

loobylou232 wrote: »

Hi there, i saw some flooring I liked on the Homebase website at a great price but when I got to the store, the flooring in store was nothing like the flooring pictured on the website
different colour
straight rather than bevel edged floorboard effect
more expensive
different name.

I'm no expert but to me it seems like a different product

tashandave

i have cooker which is 16 months old..developed fault..the company i got it from says i must pay for someone to come out and write a report before they will think about repairing it/replacing it. is this correct?

Art_2

tashandave wrote: »

i have cooker which is 16 months old..developed fault..the company i got it from says i must pay for someone to come out and write a report before they will think about repairing it/replacing it. is this correct?

After 6 months yo have to prove there is a fault and this can only be done with an engineers report. If the report shows a manufacturing fault you can get the cost of your report back.

Regards,
Art.

sipomk

Hi guys, I have a problem with a portable dvd player purchased from Argos and would appreciate some advice. Having reviewed MSE site I think the product had not passed the durability test and I sent them the following email and received a response as below:

Email to Argos

I purchased item 533/6865 Portable Philips DVD Player for £129.99 on the 11 May 2008. This week I used the product for the third time since its purchase and found that it was faulty and would not play DVD's. As the player has been stored in its original packaging and has not suffered any damage or misuse, it would appear that the product had an inherent fault at the time of purchase and therefore did not conform to contract. I am aware of my statutory rights with regard to the purchase of faulty goods and would request you kindly advise of your proposals to remedy this matter.

Argos Response

Thank you for your e-mail regarding your faulty Portable Philips DVD Player. I am sorry your portable DVD player has developed a fault. As your item is now out of the 12 month warranty, can you please arrange for an accredited engineer to carry out an inspection and give you a copy of the report. Please include your full name, address, postcode and original order number or a copy of the receipt if possible. Please send the report to: Customer Relations Department - When we receive your report we will contact you within 7 to 10 working days to discuss the next steps. Of course, if a manufacturing fault is found we will also be pleased to reimburse you the cost of the report. Please accept my apologies for any inconvenience caused.

A quick and polite response but is it reasonable to request I get an engineers report? Surely this would cost more than the original product purchase price?

Any help on the way forward would be appreciated

Regards

SiPo

Art_2

sipomk wrote: »

Hi guys, I have a problem with a portable dvd player purchased from Argos and would appreciate some advice. Having reviewed MSE site I think the product had not passed the durability test and I sent them the following email and received a response as below:

Email to Argos

I purchased item 533/6865 Portable Philips DVD Player for £129.99 on the 11 May 2008. This week I used the product for the third time since its purchase and found that it was faulty and would not play DVD's. As the player has been stored in its original packaging and has not suffered any damage or misuse, it would appear that the product had an inherent fault at the time of purchase and therefore did not conform to contract. I am aware of my statutory rights with regard to the purchase of faulty goods and would request you kindly advise of your proposals to remedy this matter.

Argos Response

Thank you for your e-mail regarding your faulty Portable Philips DVD Player. I am sorry your portable DVD player has developed a fault. As your item is now out of the 12 month warranty, can you please arrange for an accredited engineer to carry out an inspection and give you a copy of the report. Please include your full name, address, postcode and original order number or a copy of the receipt if possible. Please send the report to: Customer Relations Department - When we receive your report we will contact you within 7 to 10 working days to discuss the next steps. Of course, if a manufacturing fault is found we will also be pleased to reimburse you the cost of the report. Please accept my apologies for any inconvenience caused.

A quick and polite response but is it reasonable to request I get an engineers report? Surely this would cost more than the original product purchase price?

Any help on the way forward would be appreciated

Regards

SiPo

Argos are right in asking you to get an engineer's report. After 6 months it is up to you to prove an inherent fault.

Regards,
Art.

Hintza

sipomk wrote: »

Of course, if a manufacturing fault is found we will also be pleased to reimburse you the cost of the report.

That all sounds very fair. They have to have a mechanism to weed out the chancers and those that have dropped etc the item and expect that to be covered under the warranty.

Alan_Howard

Hi guys,

I have just discovered this website, it really is amazing and I hope somebody can take a couple of minutes to help me out. My mother recently purchased a conservatory from StormSeal. When the contract was being signed she requested that the vent from the cooker in the kitchen (which now enters the conservatory) be dealt with using some sort of exit out of the conservatory for example through the roof. She was assured on numerous occassions that this would be done, however it appears that they did not actually write this down on the contract. She was repeatedly given assurances throughout the building process, which is now complete, but each worker said he was only responsible for his own job and in the end nobody dealt with it. In the end, we spoke to the last builder about it - he looked at it and said it should be quite straight forward to do. He began working on it, only to be called by the company and told to stop work, presumably because they didnt want to pay for it. I have been trying to call the company for the last 3 weeks now, leaving messages every other day. This person has still not called me back. Finally, I was informed by a secretary last week that I would have to pay for the work. I was wondering if I have any rights here? As a side point, in the contract it says that the consevatory should have 3 steps but it was only built with two, is there any way I could use this point as leverage in the matter? Thank you very much.

Art_2

Alan_Howard wrote: »

Hi guys,

I have just discovered this website, it really is amazing and I hope somebody can take a couple of minutes to help me out. My mother recently purchased a conservatory from StormSeal. When the contract was being signed she requested that the vent from the cooker in the kitchen (which now enters the conservatory) be dealt with using some sort of exit out of the conservatory for example through the roof. She was assured on numerous occassions that this would be done, however it appears that they did not actually write this down on the contract. She was repeatedly given assurances throughout the building process, which is now complete, but each worker said he was only responsible for his own job and in the end nobody dealt with it. In the end, we spoke to the last builder about it - he looked at it and said it should be quite straight forward to do. He began working on it, only to be called by the company and told to stop work, presumably because they didnt want to pay for it. I have been trying to call the company for the last 3 weeks now, leaving messages every other day. This person has still not called me back. Finally, I was informed by a secretary last week that I would have to pay for the work. I was wondering if I have any rights here? As a side point, in the contract it says that the consevatory should have 3 steps but it was only built with two, is there any way I could use this point as leverage in the matter? Thank you very much.

Write a recorded delivery letter to the company pointing out that a verbal agreement exists and you expect it to be honoured. Also point out the problem with the step and ask what they intend doing about this. You have a useful lever to use against them.

If you paid with a credit card copy your card company in on the letter telling them they are equally liable.

regards,
Art.