Consumer Rights: MoneySavingExpert.com discussion

unimaginative_2

Art wrote: »

The delay in dealing with your complaint could be due to them not being available over Christmas.

So long as you have a genuine complaint they are obliged to replace them for you or even offer a refund.

Regards,
Art.

ok, thanks very much.

is there any kind of law i can quote at them if they decide to get nasty?

derrick

unimaginative wrote: »

ok, thanks very much.

is there any kind of law i can quote at them if they decide to get nasty?

Not of merchantable quality re SoGA.

Which.

Shiraz123_2

Bought a nitro powered rc car. Had a problem with it on day one. Rang technical helpline they told me what to do (which included taking it apart and sanding something down!). They said it would NOT affect warranty.

Another problem then arose. Retailer told me to go to manufacturer. Manufacturer again directed me what to do (again taking it apart).

Yet another problem. Got sarky email from retailer/manufacturer saying part of owning one of these rc cars is not just for racing but also for seeing how it works and the engineering of it! Told me to check their help pages/forums. If sent back it woudl be at my own expense as unlikely to be faulty.

After numerous calls to tech dept and failed attempts of fixing, spoke to a technician who said they would take it back and either fix it or replace it completely. However, this was xmas eve so had to wait till after teh xmas break.

Sent back after christmas and they rang me to tell me a screw had been tampered with so invalidated warranty. Would cost me £50 plus labour to fix or £63 for new engine.

Where do I stand?

Art_2

unimaginative wrote: »

ok, thanks very much.

is there any kind of law i can quote at them if they decide to get nasty?

The Sale of Goods Act. Quote 'not fit for purpose' and 'not of merchantable quality'.

If the boots were bought for a Christmas present you are outside the time line for using the DSRs.

Regards,
Art.

Art_2

Shiraz123 wrote: »

Bought a nitro powered rc car. Had a problem with it on day one. Rang technical helpline they told me what to do (which included taking it apart and sanding something down!). They said it would NOT affect warranty.

Another problem then arose. Retailer told me to go to manufacturer. Manufacturer again directed me what to do (again taking it apart).

Yet another problem. Got sarky email from retailer/manufacturer saying part of owning one of these rc cars is not just for racing but also for seeing how it works and the engineering of it! Told me to check their help pages/forums. If sent back it woudl be at my own expense as unlikely to be faulty.

After numerous calls to tech dept and failed attempts of fixing, spoke to a technician who said they would take it back and either fix it or replace it completely. However, this was xmas eve so had to wait till after teh xmas break.

Sent back after christmas and they rang me to tell me a screw had been tampered with so invalidated warranty. Would cost me £50 plus labour to fix or £63 for new engine.

Where do I stand?

Write to the retailer telling him you reject the item under the Sale of Goods Act as being 'not of merchantable quality' and demand a full refund. If you do not get a satisfactory reply you could then go to the Small Claims Court.

You don't say how much you paid but if it was over £100 and you paid with a credit card write to your card company asking them to get involved.

Regards,
Art.

unimaginative_2

Art wrote: »

The Sale of Goods Act. Quote 'not fit for purpose' and 'not of merchantable quality'.

If the boots were bought for a Christmas present you are outside the time line for using the DSRs.

Regards,
Art.

excuse my ignorance, but whats DSR's?

the boots were delivered 23rd dec and i emailed them 27th...

Art_2

unimaginative wrote: »

excuse my ignorance, but whats DSR's?

the boots were delivered 23rd dec and i emailed them 27th...

Sorry, Distance Selling Regulations. You notified the supplier in the time scale so are covered.

Have a look here:

http://www.oft.gov.uk/advice_and_resources/resource_base/legal/distance-selling-regulations/

also were they paid for with a credit card? If so write to your card company telling them they are equally responsible and ask them to get involved.

Regards,
Art.

unimaginative_2

Art wrote: »

Sorry, Distance Selling Regulations. You notified the supplier in the time scale so are covered.

Have a look here:

http://www.oft.gov.uk/advice_and_resources/resource_base/legal/distance-selling-regulations/

also were they paid for with a credit card? If so write to your card company telling them they are equally responsible and ask them to get involved.

Regards,
Art.

my goodness, you're so helpful! thanks so much.

and no, they were paid by switch.

out of interest, how long do you think is reasonable to wait for a reply?

thanks again,

e

x

wendyh

I bought a camera from Currys for my daughter on 18th October wrapped it up for Christmas and was first used on 25th December. The camera has a fault with not charging and closing itself down. I took it back to the shop today to be told as as it is over 28 days old it will have to be sent off to the Manufacturer for repair which will take up to 4 weeks. I asked for a replacement for another brand and was told to ring the manufacturer. They say they cannot do anything as it was not bought directly from them. Any advice please? Thanks Wendy

poffigirl

Hi

I hope someone can help advise me on my rights. I'm drowning under piles of washing!

In october 2008 I bought a Hotpoint Washing Machine from Currys, and for the first couple of months it was fine, however it broke down on the 17th of December and I called an engineer out. The engineer had a look at the machine and gave me the bad news that the part he needed wouldn't be in stock until the 30th of December. I waited until the 30th of December and the engineer turned up as arranged but found that the part he came with was faulty. To add to the festive cheer he also informed me that the part he needed wasn't in stock and that he couldn't give me a date of when it would be in stock. He advised me that he had asked for a replacement machine but that it had been refused and that the only thing I could do would be to play merry hell with Hotpoint customer services and insist on a new machine. :mad: I did this and even cried on the phone , despite my blubbing they wouldn't budge. Today I went to Currys to complain, they called Hotpoint who said that the part they needed would be in stock tomorrow. Curry asked for an "Uplift number" to get me a new machine but they refused. I'm intending on calling Hotpoint back tomorrow to see if they can tell me when my machine will get fixed, but i want to be armed and ready with rights before i do so. I've read on the "Consumer Direct" website that A repair should be carried out within a reasonable period of time and without causing significant inconvenience. If this isn't done am I within my rights to insist on a new machine and to whom to I make the request? Being without a machine has caused me significant inconvenience, I have two small children, one is 2 and the other is 6 months and weaning so you can imagine that they hardly get though the day without their clothes needing a wash. It is hard enough getting out of the house let alone lugging washing around with me. I've spent about £30 at the launderette and have had to do my washing at 3 different relatives houses. Nothing else is getting done in the house as I am so busy trying to get my washing done.

If anyone out there can give me some advice I would be very very grateful!!!

P.s. I didn't take out any extra warranties