Consumer Rights: MoneySavingExpert.com discussion

Art_2

Timmymna wrote: »

Hi, I was wondering if anyone could give me some advice, sorry for the long post but I thought I would try and get everything in

I had damaged the wheel on my bike so took it into a local shop to have it repaired, I was told the wheel was too damaged to fix and I would need a new one so I had that ordered in.

I took the old wheel and the new one in, I was then told that the new wheel had a different fitting, for the cassette (rear gears) so I would need a new cassette, the other option was a new wheel that would need to be ordered in, because they were closing up and I wanted the bike to get to work I agreed to buy the new cassette, which I shouldn't really have bought:p

I took the bike home, fitted the tire and wheel back on the bike. I soon found that the chain would jump around and actually come off the cassette onto the wheel.
I took the bike in and was told that they would have to book it in and setup the gears and I would really need a new chain as an old one would wear the cassette more, that would cost me around another £30 to have it fixed, this is onto of the £35 wheel and £15 cassette.
I argued that this was their fault as they had ordered in the wrong wheel and was edging toward them fixing it for free but they weren't having it. After this I left to think about it, really I should have demanded a refund there and then but unfortunately I didn't being the fool I am:p

Now I haven't touched the bike since, but haven't been back the shop either, this all happened about 2 months ago.

Is there anything I can do or have I been an idiot and left it too long?

Thanks for any help

I feel you have left this too long to take any further action. Sorry.

Regards,
Art.

simon93_2

I am totaly new and have looked in FAQ where it says click new thread to ask a question.I have been looking for an hour but can't find it anywhere, this seems to be the only way I can communicate with the site. Sorry to be thick but can you help.

aidanjones88

Good day all,
I am currently having a bit of trouble with a store called republic (clothing store), I recently purchased a T-shirt there worth £30, I did not have time to try it on due to the christmas rush and the shop being extremely busy so i bought it in my usual size, XL. This particular brand of t-shirt appear to have different measurments for XL than others so i took the T-shirt back to store hopeing for a refund.
The problem is, i paid for this garment on a Debit card however i have now closed my account with this bank (due to bank having problems) and i have moved to another bank, The store is adament that the cost MUST be refunded onto the same debit card that was used to pay or a gift card will be given in its place, My question is, since this was not a credit card, am i not entitled to have the cost refunded in cash? as they allready have my money?

thanks for any help.

Art_2

aidanjones88 wrote: »

Good day all,
I am currently having a bit of trouble with a store called republic (clothing store), I recently purchased a T-shirt there worth £30, I did not have time to try it on due to the christmas rush and the shop being extremely busy so i bought it in my usual size, XL. This particular brand of t-shirt appear to have different measurments for XL than others so i took the T-shirt back to store hopeing for a refund.
The problem is, i paid for this garment on a Debit card however i have now closed my account with this bank (due to bank having problems) and i have moved to another bank, The store is adament that the cost MUST be refunded onto the same debit card that was used to pay or a gift card will be given in its place, My question is, since this was not a credit card, am i not entitled to have the cost refunded in cash? as they allready have my money?

thanks for any help.

No you are not. The store has a right to insist on the refund being paid to your original card. One reason is security and another is that when they make a refund they will get their commission back that they paid from your original payment. Best take the credit note.

Regards,
Art.

woosh0

I have been fortunate to have Christmas and New Year in Mexico so I bought all prezzies before I went. However my grandaughter aged 6 opened her present from us which we had held back till our return to find a panel from the Chad Valley wooden dolls house was missing. I have been unable to contact Chad Valley as it apparently only supplies to Woolies where I bought it from! Please can anyone help to save any more tears from a sweet little girl? Many thanks

deanos

Chad Valley is a Woolworth's own brand toy, made by various manufactures for Woolworth's.

Might be a long shot but can you or someone you know make a piece if its wooden ?

All remaining Wolworths close down tomorrow so if you wanted a refund you will need to be very quick

woosh0

Thanks Deanos for your swift response. I have gone down that route already but to no avail but thanks so much for your help. Happy New Year

unimaginative_2

hi, i am not yet familiar with the forum on here, so apologies as i posted re this elsewhere on the forum (moneysavers arms, i think)

the shortened version is this,

my boyfriend bought me a pair of vivienne westwood boots costing almost £350 for christmas. they were bought from the website as my local store didn't have them in stock. i wore them on boxing day for one hour and the heel broke. i emailed them on 27/12/08 and have had no reply. i'm eager to get this sorted asap, and have had no reply, i emailed again today to another email address i found online. can someone advise, officially, where do i stand, do they HAVE to give me a replacement pair or repair the ones i have? or can they say no? i'm really concerned about this, a reply would be greatly appreciated.

many thanks.

Art_2

unimaginative wrote: »

hi, i am not yet familiar with the forum on here, so apologies as i posted re this elsewhere on the forum (moneysavers arms, i think)

the shortened version is this,

my boyfriend bought me a pair of vivienne westwood boots costing almost £350 for christmas. they were bought from the website as my local store didn't have them in stock. i wore them on boxing day for one hour and the heel broke. i emailed them on 27/12/08 and have had no reply. i'm eager to get this sorted asap, and have had no reply, i emailed again today to another email address i found online. can someone advise, officially, where do i stand, do they HAVE to give me a replacement pair or repair the ones i have? or can they say no? i'm really concerned about this, a reply would be greatly appreciated.

many thanks.

The delay in dealing with your complaint could be due to them not being available over Christmas.

So long as you have a genuine complaint they are obliged to replace them for you or even offer a refund.

Regards,
Art.

derrick

simon93 wrote: »

I am totaly new and have looked in FAQ where it says click new thread to ask a question.I have been looking for an hour but can't find it anywhere, this seems to be the only way I can communicate with the site. Sorry to be thick but can you help.

To start a new topic, you need to click on the "New Thread" button at the top left of each thread,i.e as you have posted on this thread (click on this blue link), you will see the "New Thread" button at the top left of all the posts.

HTH