Consumer Rights: MoneySavingExpert.com discussion

Art_2

stiffnuts69 wrote:

Consumer Problems
If you have problems with traders this is an excellent place to start. The 4th section headed "If You Are In Dispute" has template letters.

Have a look very useful information.

http://www.tradingstandards.gov.uk/cgi-bin/callist.cgi

If you find this useful please click on "THANKS"

Yes, this is a useful site and covers most aspects of consumer rights that you would normally want to know.

Most of the time consumer problems can be resolved with determination and common sense. We have helped quite a few people on this site with their problems.

Regards,
Art.

deanos

Ok heres a good one,

You buy some goods with a gift voucher and it goes faulty within 28 days, the store says you can only get a gift voucher back , are you entitled to a cash refund if there is nothing suitable for replacement ?

Art_2

deanos wrote:

Ok heres a good one,

You buy some goods with a gift voucher and it goes faulty within 28 days, the store says you can only get a gift voucher back , are you entitled to a cash refund if there is nothing suitable for replacement ?

Technically speaking, the store are obliged to put you back to the same position you were in before the problem. This means they can issue you with a gift voucher. You can contact the store and ask them if they will accomodate you by giving you cash.

When you were given the gift voucher was it to buy something in particular or simply to buy from the specific store?

Regards,
Art.

deanos

I havent got a problem just wondering legally how you would stand

mostwantd

i booked 4 tickets on Saturday the 26th of August to fly to Egypt on the Bank Holiday monday (28) and return on sunday the 3rd (6 nights)

we was able to board the flight to egypt but when we called them 72 hours before departure they stated that the flight had been cancelled on the 27th because the travel agent didn't place ticket numbers on tickets - and the earliest flight out would be on the 13th september.

After wasting 4 days of our holiday and speaking to the British Embassy we was advised to turn up at airport. When we turned up there were another 55 brithish passengers stranded for the same reason, of whom had bought off lastminute and expedia.

After kicking up a fuss and all 55 passegers refused to leave airport until they ut us in accomodation and made sure we gt flights for Today ( monday 4th)
I want to seek compensation for there tardyness and not telling us at check in that our return tickets had been cancelled. And obviously ruining our holiday.

My travel insurance have told me they can't compensate me for a travels agents fault. Whilst i was in Egypt u have racked up huge phonebills trying to contact each companies of which have all blamed each other for the fault.

What are your rights if you purchase a product online and its not what you get, isn't that breach of contract? could i ask my credit card company for a refund??
i believe an offer i was made, we accepted and its now a legal binding contract of which they didn't fufil. am i right???

any suggestions welcomed

Art_2

mostwantd wrote:

i booked 4 tickets on Saturday the 26th of August to fly to Egypt on the Bank Holiday monday (28) and return on sunday the 3rd (6 nights)

we was able to board the flight to egypt but when we called them 72 hours before departure they stated that the flight had been cancelled on the 27th because the travel agent didn't place ticket numbers on tickets - and the earliest flight out would be on the 13th september.

After wasting 4 days of our holiday and speaking to the British Embassy we was advised to turn up at airport. When we turned up there were another 55 brithish passengers stranded for the same reason, of whom had bought off lastminute and expedia.

After kicking up a fuss and all 55 passegers refused to leave airport until they ut us in accomodation and made sure we gt flights for Today ( monday 4th)
I want to seek compensation for there tardyness and not telling us at check in that our return tickets had been cancelled. And obviously ruining our holiday.

My travel insurance have told me they can't compensate me for a travels agents fault. Whilst i was in Egypt u have racked up huge phonebills trying to contact each companies of which have all blamed each other for the fault.

What are your rights if you purchase a product online and its not what you get, isn't that breach of contract? could i ask my credit card company for a refund??
i believe an offer i was made, we accepted and its now a legal binding contract of which they didn't fufil. am i right???

any suggestions welcomed

Your contract is with the travel agent and you should seek redress from them. Are they members of ABTA or another trade body? If so contact the organisation for help.

As you paid by credit card tell your card company they are equally responsible and you look to them to refund your costs.

If you get no satisfaction take the company to the Small Claims Court.

In passing I would say I have dealt with Expedia many times and never had any problems with them.

Regards,
Art.

juliedawn001

My Daughter bought a sofa and sofa bed from Argos in July 2005. The Seating on both items have started to disintergrate causing a large backwards dip in the sofas. We have phoned cutomer services to be told that the sofas are over a year old so nothing they can do. Where do we go from here.Any help really appreciated. thanks Julie

deanos

juliedawn001 wrote:

My Daughter bought a sofa and sofa bed from Argos in July 2005. The Seating on both items have started to disintergrate causing a large backwards dip in the sofas. We have phoned cutomer services to be told that the sofas are over a year old so nothing they can do. Where do we go from here.Any help really appreciated. thanks Julie

I had this with Harveys our leather sofa was nearly 2 years old, they were saying as it was over a year old it wasnt covered, i spoke to a manager and said under the sales of good act a £1000 sofa should last longer than 2 years, he agreed and sent an engineer out and fixed the problem .

I would speak to someone higher up if you can.

Art_2

juliedawn001 wrote:

My Daughter bought a sofa and sofa bed from Argos in July 2005. The Seating on both items have started to disintergrate causing a large backwards dip in the sofas. We have phoned cutomer services to be told that the sofas are over a year old so nothing they can do. Where do we go from here.Any help really appreciated. thanks Julie

Write to Argos head office in Milton Keynes recorded delivery. Give them the details of your purchase. Tell them that it is not reasonable to expect the goods to have worn out in a year and they are liable to replace or repair the goods. Tell them that if they don't respond positively within 14 days you will take them to the Small Claims Court. You will win!

Regards,
Art.

juliedawn001

Thank you for the reply. Their sofas were bought with gift vouchers from their wedding and although the combined cost was £400 (it was on a buy the sofa bed get the sofe free) if bought seperately would have been £650.Still it was a lot of money to them and should last more than 14 months with only the 2 of them using it. Will definately follow it up thanks again Julie