Consumer Rights: MoneySavingExpert.com discussion

Shipperman

Hi
Got caught in the Tunnel Fire fiasco - had bookings on Eurostar from Paris to Ashford on Friday 12.9.08 PM - arrived in Paris Nord to be told by Eurostar no trains and their only advice was to watch their Website apart from that they weren't interested.
Had to make our own arrangements to get to Calais which cost just under £100 and then had to queue at the Port to buy Ferry Tickets - finally arrived in Dover to be told the last Bus to the Station had left and even if I took a taxi there were no more trains until early Saturday - Eurostar had three people at their Dover Desk who said they couldn't assist as no one had told them what to say so suggested we sit in the arrival hall all night. I'm now out of pocket for all the expenses from Paris via Dover to my home address plus the Eurostar tickets for the cancelled journey - Booked the trip with rail Europe who say they only supplied the Tickets any problems are Eurostar's responsibility & so far Eurostar don't seem to want to know - any advice on my next step appreciated - Thanks

Art_2

Shipperman wrote: »

Hi
Got caught in the Tunnel Fire fiasco - had bookings on Eurostar from Paris to Ashford on Friday 12.9.08 PM - arrived in Paris Nord to be told by Eurostar no trains and their only advice was to watch their Website apart from that they weren't interested.
Had to make our own arrangements to get to Calais which cost just under £100 and then had to queue at the Port to buy Ferry Tickets - finally arrived in Dover to be told the last Bus to the Station had left and even if I took a taxi there were no more trains until early Saturday - Eurostar had three people at their Dover Desk who said they couldn't assist as no one had told them what to say so suggested we sit in the arrival hall all night. I'm now out of pocket for all the expenses from Paris via Dover to my home address plus the Eurostar tickets for the cancelled journey - Booked the trip with rail Europe who say they only supplied the Tickets any problems are Eurostar's responsibility & so far Eurostar don't seem to want to know - any advice on my next step appreciated - Thanks

Maybe your travel insurance will help but they may quote 'act of God' as a reason not to pay you. Worth a try.

Regards,
Art.

Art_2

jo476 wrote: »

Hello,

Please can someone give me a little bit of advice in regards to a MFI order.
I ordered a kitchen and bathroom from MFI about 3 weeks ago through their 'slate' finance plan. My kitchen is due for delivery at the end of October but my bathroom is due next Tuesday!
I have since heard so many horror stories about them i would like to cancel my order.

Do i have the right to do this and get a full refund??

Any advice would be useful

Best to contact them and request a cancellation. If they are making something specifically for you they have a right to hold you to the contract or charge a cancellation fee.

Regards,
Art.

Art_2

jo1980 wrote: »

hi,
I took out a contract phone with onestopphoneshop in april, part of the package was a free beko tv, which arrived 28 days later as promised.

I filled out the guarantee and sent off as normal.

The problem now is the tv is faulty (the screen has no picture, only sound), so I contacted Beko who said the guarantee was worthless as they have no contract with onestop!

So I phoned onestop, and was told to call back in a couple of days and they'll see what they can do.

As the tv is only 5 months old I'm sure 1 of them has a responsibilty to sort it out, just want to make sure i get the right guys incase they try and wriggle out of it!
thanks

Under the Sale of Goods Act your contract is with the retailer and not the manufacturer.

Write, recorded delivery, to the retailer demanding they deal with this for you.

Regards,
Art.

derrick

Art wrote: »

Maybe your travel insurance will help but they may quote 'act of God' as a reason not to pay you. Worth a try.

Regards,
Art.

"Act of God" ?? Wasn't it a fire on a wagon? therefore negligence, accident etc! otherwise all fires on vehicles could be described as an "Act of God" and no insurance would pay out, (don't give the insurance companies ideas!

markyuleuk

I brought a TV from curry`s which is faulty, there is a clicking noise coming from the TV. I reported the fault just after having the tv for a month. An engineer came out to look at the TV but the TV was silent for the time that he was at my house, since then the problem got worse (happened for about 1 minute every time when we turned the TV on and off). Currys have now taken the TV away for repair.

My question is Do I have to take the repaired TV back or can I ask for a new one as the fault was reported within 45 days of purchase.

Thanks

Mark

vickitoria6232

Can anyone help?

I bought a freeview box off the internet, which was faulty when I got it home. I was told to send it back and it cost £10 to post.
I was sent a replacement, which was also faulty. I am now simply asking for my money back but the seller is not willing to refund any of the postage costs (£20 now).
Is this acceptable?

derrick

vickitoria6232 wrote: »

Can anyone help?

I bought a freeview box off the internet, which was faulty when I got it home. I was told to send it back and it cost £10 to post.
I was sent a replacement, which was also faulty. I am now simply asking for my money back but the seller is not willing to refund any of the postage costs (£20 now).
Is this acceptable?

Under Distance Selling Regulations, (DSR), you are not liable for ANY postage if goods are faulty; - From THIS site; -
"You may be liable for the cost of collecting the goods or the return postage – unless the goods were faulty in the first place."

Also from HERE Q4; - "The business is not entitled to charge for recovery of the goods if the consumer also has a statutory right to cancel the contract under other legislation, (for example because they are defective)"

MR_G

Shipperman wrote: »

Hi
Got caught in the Tunnel Fire fiasco - had bookings on Eurostar from Paris to Ashford on Friday 12.9.08 PM - arrived in Paris Nord to be told by Eurostar no trains and their only advice was to watch their Website apart from that they weren't interested.
Had to make our own arrangements to get to Calais which cost just under £100 and then had to queue at the Port to buy Ferry Tickets - finally arrived in Dover to be told the last Bus to the Station had left and even if I took a taxi there were no more trains until early Saturday - Eurostar had three people at their Dover Desk who said they couldn't assist as no one had told them what to say so suggested we sit in the arrival hall all night. I'm now out of pocket for all the expenses from Paris via Dover to my home address plus the Eurostar tickets for the cancelled journey - Booked the trip with rail Europe who say they only supplied the Tickets any problems are Eurostar's responsibility & so far Eurostar don't seem to want to know - any advice on my next step appreciated - Thanks

Following on from the Eurostar theme can someone help with this:


We were stuck in Paris on Friday!!!

A days sight seeing in Paris to be followed by a leisurely depart Friday night turned into a nightmare.

On seeing the news Friday morning I called Eurostar direct ( as it was them who I made the booking with ) the first time I got through I was told no trains are going out, given phone numbers for BA , SEA FRANCE ETC ETC & told to seek alternative travel with them & claim the fares back from Eurostar.

Well I called 3 times afterwards & the story changed each time. After we tried to book a flight out of Paris without any joy I made my last call telling Eurostar this & was told I was mis-informed earlier & that all they are offering is a refund on today’s ticket I could seek alternative travel but they would not be paying for it. Any recompense would have to be found via my travel insurance. I did state that it was me my wife & 2 year old daughter & I did not want to be dragging them across France trying to get home but it made no difference. We were on our own. Talk about duty of care.

So I made bookings for the ferry & a coach to get us from Dover to London & we made our journey to the Train station to get 2 trains to Calais.

When we got to the station one of the staff there saw us with our bags & in the best English he could muster asked us if we were meant to take the Eurostar later today? We said yes & he guided us upstairs where we meet a rep who told us that today we would be put up in a hotel & they would get us home tomorrow even if that meant flying us home.

Now what I can’t understand is why on earth Eurostar in the UK could not tell us this was the situation? Instead they just played hardball basically saying you’re on your own.

The French were just great but the customer care from Eurostar in the UK leaves a lot to be desired.

I am out of pocket by about £ 50 for the ferry & the coach I booked & lord knows how much the call’s to Eurostar UK on my mobile cost me!!!

To add to my misery when we arrived in France the first night of our stay we had to stay in a 2 Star hotel not the 4 Star hotel we had booked & paid for MONTHS ago. According to the Hotel they never got the booking so were FULL for the night. We sacrificed distance from Euro Disney for the comfort of a 4 Star Hotel & Eurostar could not even get this right.

A very strong letter of complaint will be heading to Eurostar detailing what happened. Has anyone had any experience of dealing with them? I think on both counts we have strong grounds for recompense do you? Who are the best people to write to? I was thinking of the CEO & the Customer complaints department.

Any help would be greatly appreciated.

Unity

MR_G wrote: »

Following on from the Eurostar theme can someone help with this:


We were stuck in Paris on Friday!!!

A days sight seeing in Paris to be followed by a leisurely depart Friday night turned into a nightmare.

On seeing the news Friday morning I called Eurostar direct ( as it was them who I made the booking with ) the first time I got through I was told no trains are going out, given phone numbers for BA , SEA FRANCE ETCETC & told to seek alternative travel with them & claim the fares back from Eurostar.

Well I called 3 times afterwards & the story changed each time. After we tried to book a flight out of Paris without any joy I made my last call telling Eurostar this & was told I was mis-informed earlier & that all they are offering is a refund on today’s ticket I could seek alternative travel but they would not be paying for it. Any recompense would have to be found via my travel insurance. I did state that it was me my wife & 2 year old daughter & I did not want to be dragging them across France trying to get home but it made no difference. We were on our own. Talk about duty of care.

So I made bookings for the ferry & a coach to get us from Dover to London & we made our journey to the Train station to get 2 trains to Calais.

When we got to the station one of the staff there saw us with our bags & in the best English he could muster asked us if we were meant to take the Eurostar later today? We said yes & he guided us upstairs where we meet a rep who told us that today we would be put up in a hotel & they would get us home tomorrow even if that meant flying us home.

Now what I can’t understand is why on earth Eurostar in the UK could not tell us this was the situation? Instead they just played hardball basically saying you’re on your own.

The French were just great but the customer care from Eurostar in the UK leaves a lot to be desired.

I am out of pocket by about £ 50 for the ferry & the coach I booked & lord knows how much the call’s to Eurostar UK on my mobile cost me!!!

To add to my misery when we arrived in France the first night of our stay we had to stay in a 2 Star hotel not the 4 Star hotel we had booked & paid for MONTHS ago. According to the Hotel they never got the booking so were FULL for the night. We sacrificed distance from Euro Disney for the comfort of a 4 Star Hotel & Eurostar could not even get this right.

A very strong letter of complaint will be heading to Eurostar detailing what happened. Has anyone had any experience of dealing with them? I think on both counts we have strong grounds for recompense do you? Who are the best people to write to? I was thinking of the CEO & the Customer complaints department.

Any help would be greatly appreciated.

From the experience of a friend of my husband, they seem like a terrible company :eek:.

He travels a lot and had a VIP pass that entitled him to a meal in their restaurant, however when he turned up in full leathers on a motor-bike he was unceremoniously turfed out.

He pointed out that he was travelling alone, not part of a group and couldn't see the problem.

They didn't realise, but he was a journalist and when he returned home an article was published in Motor Cycle News.

Did they offer an apology? Did they hell! Instead they barred him from ever travelling with them again.:rolleyes:

Wonderful eh?