Consumer Rights: MoneySavingExpert.com discussion

Flogel7

derrick wrote: »

Yes, as you can see from the quotes and links, your contract is with the retailer, print and copy the SoGA and take them to Sainsburys, if still no joy contact Trading Standards.

Thanks for your help derrick. I have contacted the store and spoken to a manager. So hopefully I will get somewhere soon.

Thanks again

Nikren

I have today had the absolute displeasure of taking a faulty adidas waterproof jacket back to JD Sports. The jacket was purchased, last Saturday by my 14 year old son for £45 with his birthday money. Today was his first day of wearing and he noticed large rips/tears at the front of the jacket - they appeared to be by the pockets and down the seams. From my very limited experience, it would appear to be a fabric design fault.
I attempted to change/obtain a refund today, with the receipt, only to be told, by an assistant, that the manager had instructed that the jacket be forwarded to Head Office for 'Inspection'. I immediately asked to see the manager to be told that she was in her office and would say the same thing. I stood my ground, she finally appeared and, in an extremely aggressive tone, told me the same. I reiterated that it was a recent purchase, quite clear to see that the jacket had only been worn today and that my son needed a replacement. She replied 'not my problem' and, despite my protests, insisted that it had to be sent to Head Office who would make a decision. She even refused to give me her name!
Feeling that I was getting nowhere, I gave her the jacket and she issued me with an 'Inspection Receipt' which states that I will receive a refund or the garment returned to me within seven days of Head Office receiving.
Could anyone please advise whether this is against Consumer Rights - I intend to call JD Sports Head Office tomorrow and would like to be well prepared!
Hope this explains in full, I am new today to the Forum!
Many thanks!

bevally

Firstly, apologies if this is on the wrong thread, please redirect.
My problem is with my son's raincover for his pushchair. The raincover came included with the price of the pushchair & while we have had no problems with the pushchair itself, we are now on our fourth raincover. Each one has ripped along the seam. The previous all occured within the 6 month warrenty period, however this is now over & our most recent raincover ripped yesterday!!!! AAAARGH!!!!! The pushchair is just over one year old (i do have all the paperwork), and this particular raincover approx 4 months (since last replacement). What are my rights in asking for a refund now that the warrenty is expired.
I personally feel that i should be able to expect the raincover to last more than one year. Also, the reason that i bought this particular pushchair was partly that the raincover came included, as an alternative i could have bought a cheaper pushchair & seperate (potentially better quality) raincover and be better off. Having used the raincover a few times you can see that it is not of a particularly high quality, but it is not really someting you would notice in store.
Any advice would be gratefully received. If it makes any difference..... it was bought from Mothercare.

nesssie1702

If you've got a Consumer issue, check out the Consumer Direct website

http://www.consumerdirect.gov.uk/

Or give one of their advisors (there are 10 call centres dotted about the country) a ring on 08454 04 05 06, they provide clear practical consumer advice.

Art_2

nesssie1702 wrote: »

If you've got a Consumer issue, check out the Consumer Direct website

http://www.consumerdirect.gov.uk/

Or give one of their advisors (there are 10 call centres dotted about the country) a ring on 08454 04 05 06, they provide clear practical consumer advice.

As indeed we do here.

derrick

Art wrote: »

As indeed we do here.

Not quite, money savers use one of the following geo numbers instaed of the rip off 0845 number.

Consumer Direct is designed to operate from our 0845 number, so we cannot guarantee connectivity, but under many circumstances these landline numbers will work correctly.
East of England: 01438 737460
East Midlands: 01522 563000
London: 020 8799 9200
North-East: 01642 495600
North-West: 01229 842203 020 31035167
Scotland: 01851822401
South East: 01622 626520
South West: 01209 720333
Wales (English language): 02920 367800
Wales (Welsh language): 02920 367801
West Midlands: 02476 786610
Yorkshire and the Humber: 0113 201 3670
Consumers who call Consumer Direct from a mobile phone are handled personally. We will offer to text a landline number to consumers who call us from a mobile phone, and who live in an area that is served by Consumer Direct, because calls from mobile phones to 0845 numbers can be much more expensive.

Shipperman

Art wrote: »

Maybe your travel insurance will help but they may quote 'act of God' as a reason not to pay you. Worth a try.

Regards,
Art.

Rail Europe have now agreed to refund Paris/UK Eurostar ticket which within a few pounds offsets cost Paris/Calais - so better than nothing.
Thanks again for your input Art
Regards

mlucyminx

hi,

Wondering if anyone can give me some advise.

My friends daughter bought a silvercross pram & raincover from the co-op.
When she took her 6 week old daughter out in the pram in the rain she attatched the rain cover ensuring it was correctly fitted. When she got home the pram was saturated outside and inside and of course so was the baby.

They went back to the co-op to complain and said this wasn't good enough and wanted a re-fund to buy a different model of pram. It took the co-op 2 weeks to get back in touch and told them to take pram back and they would send it back to silvercross for testing.

In the meantime they have had to buy a new pram for the baby and after another two weeks of many telephone calls and visits to the co-op were told that silvercross won't be giving refund and nothing wrong with pram.

Contacted silvercross directly who said it wasn't down to them to refund as they didn't sell pram to them it was the co-op. Been in touch with trading standards who said to write to co-op and they said same.

My question is this - What are their legal rights concerning this matter. They weren't offered an alternative while pram was taken away and don't want an exchange as they have had to replace already. Do co-op have to legally refund or can they say get lost?

Thanks in advance to anyone who can help

nicola2312

I have just received a home delivery from Ikea and part of my item was damaged in half. We bought the item full price yesterday with no damage. When we went to pack it into our car we took it out the packaging and tried to fit it but we couldn't so we had to go for the 50 quid delivery option from ikea. None of our items were damaged before we gave them over to home delivery but when they were delivered this morning part of my wardrobe was in half. The delivery driver wrote down on the delivery sheet (that i pressume he will take back to ikea) that the item was damaged.When i called Ikea they were trying to come up with a reason why it couldn't have been them and asked if i had bought the item in the bargin corner, which i was able to prove i didnt as i still have the receipt and it was also be shown on my bankstatement that i paid full price. Not only that but when i got home delivery the guy noted on the sheet that i was getting 6 items delivered and noted that there was no packaging. He never however noted that there was any damage so surely he would have noted that down if there was. The guy on the phone was rude and i was polite and keeping my cool which is making me even more mad. They say i now have to wait till tomorrow to call customer services to report the damage, then they have to file a report (which i have to send a pic away to of the damage) which they have to then submit to the ikea store then they have to make a desicion. So it's gonna take at least a week and i have all this stuff lying around that i can do nothing with.
PLEASE CAN SOMEBODY GIVE ME ADVICE WHAT TO DO!!

Art_2

nicola2312 wrote: »

I have just received a home delivery from Ikea and part of my item was damaged in half. We bought the item full price yesterday with no damage. When we went to pack it into our car we took it out the packaging and tried to fit it but we couldn't so we had to go for the 50 quid delivery option from ikea. None of our items were damaged before we gave them over to home delivery but when they were delivered this morning part of my wardrobe was in half. The delivery driver wrote down on the delivery sheet (that i pressume he will take back to ikea) that the item was damaged.When i called Ikea they were trying to come up with a reason why it couldn't have been them and asked if i had bought the item in the bargin corner, which i was able to prove i didnt as i still have the receipt and it was also be shown on my bankstatement that i paid full price. Not only that but when i got home delivery the guy noted on the sheet that i was getting 6 items delivered and noted that there was no packaging. He never however noted that there was any damage so surely he would have noted that down if there was. The guy on the phone was rude and i was polite and keeping my cool which is making me even more mad. They say i now have to wait till tomorrow to call customer services to report the damage, then they have to file a report (which i have to send a pic away to of the damage) which they have to then submit to the ikea store then they have to make a desicion. So it's gonna take at least a week and i have all this stuff lying around that i can do nothing with.
PLEASE CAN SOMEBODY GIVE ME ADVICE WHAT TO DO!!

Initially you are going to give Ikea a chance to sort it out. Write to them detailing your problem and tell them that you will give them 7 days to resolve your problem or you will take legal action.

Regards,
Art.