Consumer Rights: MoneySavingExpert.com discussion

goldfish74

Hello there,

I bought various bits n pieces to build a PC from a web site last week. I've put it together and there's an issue with (at least) one of the components - but it's almost impossible to work out which one at the moment. This isn't the first time I've built my own PC, so I know what I'm doing! I've requested help from this web vendor - from their 10p-a-minute line yesterday which I spent 30 minutes going from queue position 6 to queue position 3 before I gave up, and then via their web form. I received a less-than-helpful reply which looked like it was written by a 12-year-old.

i suggest that u try one stick of ram and try to boot up the system as this could be any number of issues

I've completely lost confidence in this company - I can see this dragging on for weeks. Question is - am I within my rights under the distance selling regulations to ship back some (but not all) of the parts that I received and ask for my money back?

I hope someone can help with this.

I'm_With_Stupid

A question on distance selling regulations.

Right, I ordered a shirt on the internet in (as far as I'm concerned, and I was pretty careful to get the correct size) size 34/36. I received a size 46/48. Not exactly a trivial mistake. Anyway, I sent it back, complete with a receipt for postage, which I assumed they would refund in line with their T&Cs, because as far as I'm concerned it was their mistake. But I received an email today saying that they would send out a new shirt free of charge, but wouldn't refund the return postage, because they claim that whatever appears on their invoice on any website orders is exactly what the customer ordered, so there is no scope for mistakes.

Anyway, whether or not I made a mistake, essentially all of this is my word against theirs. But the thing is that once you've made an order, you can't then log back into the website to look at your order history and check it. And while they did send me an email to confirm that I had made an order and give me an order number, the actual item I ordered and the size I ordered it in wasn't included in this email. Under the distance selling regulations, are they not required to provide the information in writing or by email? I've never ordered from a website before that didn't send you a copy of the invoice before sending the item out.

Cheers.

velboy

Hi

I bought a laptop from pc world yesterday to replace my work pc. Not really paying attention to the specs only saw 2GHZ proc, 2GB RAM, 200GB DISK

Got it home to find no pcmcia slot for my voadaphone mobile broadband. Contacted vodaphone they want 200quid to swap to a USB version.

Then switched on PC a booted up to find no bluetooth.

Both I really wanted. So not fault with laptop and I have booted it up.

Can I return it to PCWORLD and get the pc with the bits I want.


Thanks


Vern

Art_2

velboy wrote: »

Hi

I bought a laptop from pc world yesterday to replace my work pc. Not really paying attention to the specs only saw 2GHZ proc, 2GB RAM, 200GB DISK

Got it home to find no pcmcia slot for my voadaphone mobile broadband. Contacted vodaphone they want 200quid to swap to a USB version.

Then switched on PC a booted up to find no bluetooth.

Both I really wanted. So not fault with laptop and I have booted it up.

Can I return it to PCWORLD and get the pc with the bits I want.


Thanks


Vern

If there is nothging wrong with the laptop PC World doesn't have to take it back but if you have a word with them I think they will be helpful. It may cost you more money for a better spec.

Regards,
Art.

Art_2

I'm_With_Stupid wrote: »

A question on distance selling regulations.

Right, I ordered a shirt on the internet in (as far as I'm concerned, and I was pretty careful to get the correct size) size 34/36. I received a size 46/48. Not exactly a trivial mistake. Anyway, I sent it back, complete with a receipt for postage, which I assumed they would refund in line with their T&Cs, because as far as I'm concerned it was their mistake. But I received an email today saying that they would send out a new shirt free of charge, but wouldn't refund the return postage, because they claim that whatever appears on their invoice on any website orders is exactly what the customer ordered, so there is no scope for mistakes.

Anyway, whether or not I made a mistake, essentially all of this is my word against theirs. But the thing is that once you've made an order, you can't then log back into the website to look at your order history and check it. And while they did send me an email to confirm that I had made an order and give me an order number, the actual item I ordered and the size I ordered it in wasn't included in this email. Under the distance selling regulations, are they not required to provide the information in writing or by email? I've never ordered from a website before that didn't send you a copy of the invoice before sending the item out.

Cheers.

You're right they are responsible for return postage. Point out the regulations to them.

Regards,
Art.

I'm_With_Stupid

Art wrote: »

You're right they are responsible for return postage. Point out the regulations to them.

Regards,
Art.

Thanks. I did this, and they gave me my money back. :jOnly £5.05, but it's the principle of the thing.

EssZed

Hi.

I bought a bagless vacuum cleaner from Curry's - a Hoover as it happens, just 4 days ago.

All seemed well initially but then the cleaner started clogging up after an hour or so of use. I cleared out the tubing and filter but very soon the same problem.

The only other thing of note is that the carpets being cleaned were new so there was a fair amount of fluff and debris from the fitting.

However the fluff clogging up the vacuum was not esp rigid/tough or problematic > it was just ...fluff!

Anyway, went back to Curry's today to ask for a refund as the cleaner was clearly not doing what it was meant to do and was losing suction.

The manager picked up on the new carpet factor and claimed that this was a problem attributable to cleaning new carpet and was not a fault.

Needless to say I was not impressed and still demanded a refund at which point the manager said they would get an engineer out to look at the cleaner and if the engineer said there was a fault a refund could be given.

One final point, the cleaner leaves a trail of fluff behind when pulled backwards entailing several sweeps of the same area to clear all the remaining debris/fluff.

So:

Should a cleaner have problem with new carpets - after all it only an extra bit of fluff. I can't believe that a cleaner should have any probs with fluff - new carpet or not.

Do I have to go through the rigmarole of waiting for an engineer to come out and look at the cleaner or is the manager pulling a fast one?

Anyone else have any experience of cleaners clogged by new carpet fluff?

I'm_With_Stupid

I Googled and came across someone who had the same issue with a bagless vacuum.

Here.

To sum up the answers, yes it can happen, and it might be a few hoovers before it stops doing it, so you should just put up with it for a bit.

EssZed

I'm_With_Stupid wrote: »

I Googled and came across someone who had the same issue with a bagless vacuum.

Here.

To sum up the answers, yes it can happen, and it might be a few hoovers before it stops doing it, so you should just put up with it for a bit.

Thanks for the info. :T

malc_b

Bagless hoovers are really just a con. There are two sorts of hoover:
1. Dyson cyclone type where the cylcone extracts the dirt. Patented and only from Dyson AFAIK.
2. Bag/filter types. These filter the dirt out. Either through the bag, which you throw away after 1 or more uses (it clogs up with use). Or through a filter which you have to clean. Engineering wise the bag option is the better as you have more surface area and you can throw the bag away when it gets clogged. But bag hoovers don't look like Dysons' hence the rise of the bagless cleaner.

BTW I know that Dysons do have a secondary filter. It is secondary and you only wash it every 6mths (or never if you didn't read the instructions).