Consumer Rights: MoneySavingExpert.com discussion

Art_2

doublenorwich wrote: »

Aldi's 30 day trip wire: I paid £150 for an HDD/DVD Recorder on the 25th November but when I tried to return it on the 7th of January it was too late. They refused to touch it. Unless there is a fault, Aldi is not interested. They keep a very low profile. The 0871 helpline number only takes you to the repairer/manufacturer, not to Aldi Customer Services (which probably doesn't exist). There are no addresses for you to write to. In a word, after 30 days you're on your own. So, I'm going to do what Art would probably recommend, and write to the UK Managing Director, Paul Foley, Aldi Limited, Holly Lane, Atherstone, Warwickshire, CV9 2SQ, asking for a refund (because the item is not as advertised). Recorded delivery, Sale of Goods, Small Claim Court, 14days, copy to local branch manager, etc. And before you all say it, yes I was pretty stupid to leave checking it until Xmas.

Yes, that's the line to take. They are trying to remove your statutory rights which they cannot do. If the product is faulty they are obliged to offer a refund.

Regards,
Art.

deanos

Ive always found Aldi really good with returns, has the policy changed ?

Not shopped in there for months to be honest.

matthewfdavies

Hi all...Happy New Year!

new to this forum businsess, but this seemed like the most likely place to get a straightforward answer...

I placed an order on amazon.co.uk 4 days ago for a camera lens, (through an amazon endorsed electronics firm)...link on website, pay through amazon etc...anyway, i was sent a delivery estimate etc, and the order was being processed...

today i then received an email to say that the item was out of stock and that my order had been cancelled altogether (i know that the item was not out of stock at all given that it had 6 in stock when i placed the order)...all very odd given that this has been totally erased from my order history etc

anyhow, i logged straight into amazon, where the item is clearly in stock, but has now rocketed in price from the order that i placed...i wrote to amazon asking for an explanantion, given that they have erased all evidence of my original order from ever having been placed...

they told me that the seller had listed the price incorrectly, and that if i wanted to kick up a fuss to contact them....

would not mind but their original email was clearly untrue given and used to fob off unsuspecting consumers...i had no idea that the item had been mis-priced, and just assumed it was january sale prices...everything on the site appeared a good deal...

do i stand even the remotest chance of being able to fight this?

i know there have been examples in the past of online mis-pricing going either way...

many thanks!

Art_2

matthewfdavies wrote: »

Hi all...Happy New Year!

new to this forum businsess, but this seemed like the most likely place to get a straightforward answer...

I placed an order on amazon.co.uk 4 days ago for a camera lens, (through an amazon endorsed electronics firm)...link on website, pay through amazon etc...anyway, i was sent a delivery estimate etc, and the order was being processed...

today i then received an email to say that the item was out of stock and that my order had been cancelled altogether (i know that the item was not out of stock at all given that it had 6 in stock when i placed the order)...all very odd given that this has been totally erased from my order history etc

anyhow, i logged straight into amazon, where the item is clearly in stock, but has now rocketed in price from the order that i placed...i wrote to amazon asking for an explanantion, given that they have erased all evidence of my original order from ever having been placed...

they told me that the seller had listed the price incorrectly, and that if i wanted to kick up a fuss to contact them....

would not mind but their original email was clearly untrue given and used to fob off unsuspecting consumers...i had no idea that the item had been mis-priced, and just assumed it was january sale prices...everything on the site appeared a good deal...

do i stand even the remotest chance of being able to fight this?

i know there have been examples in the past of online mis-pricing going either way...

many thanks!

Unfortunately you don't have a leg to stand on unless Amazon or their supplier agree to give you the lower price as a goodwill gesture. Until your order is confirmed and a delivery date given you do not have a contract. Sorry.

Regards,
Art.

djdan90

Yesterday brought a Philips Ambilight HD TV in Currys store for £499. Just opened it to find out they have given me the wrong model . Just checked on the site and the price has gone back up to £699 for the Ambilight http://www.currys.co.uk/martprd/store/cur_page.jsp?BV_SessionID=@@@@0732396566.1200000468@@@@&BV_EngineID=ccccaddmmljemjfcflgceggdhhmdfok.0&page=Product&fm=12&sm=0&tm=0&sku=451559&category_oid=-30633
But my reciept cleary states the model number for the Ambilight PFL327692 which I payed £499 for. Will I be able to exchange it for the model I wanted/payed for even though it is no longer on offer?

Art_2

djdan90 wrote: »

Yesterday brought a Philips Ambilight HD TV in Currys store for £499. Just opened it to find out they have given me the wrong model . Just checked on the site and the price has gone back up to £699 for the Ambilight http://www.currys.co.uk/martprd/store/cur_page.jsp?BV_SessionID=@@@@0732396566.1200000468@@@@&BV_EngineID=ccccaddmmljemjfcflgceggdhhmdfok.0&page=Product&fm=12&sm=0&tm=0&sku=451559&category_oid=-30633
But my reciept cleary states the model number for the Ambilight PFL327692 which I payed £499 for. Will I be able to exchange it for the model I wanted/payed for even though it is no longer on offer?

Yes, your contract was for a specific model which they have failed to supply you. The mistake is theirs and they must put it right for you.

Regards,
Art.

matthewfdavies

cheers ART

really rubbish i suppose...i did have the order 'confirmed' as it were, and the estimated delivery date as well...

however, amazon have subsequently deleted all evidence of this ever having appeared in my account....by their own admission, it is very odd that i cannot access this order...it is nowhere to be found...no evidence whatsoever :-(

they even advise me to log in and lodge a complaint with the seller by clicking on the order etc...the fact that they (or the seller...although i doubt they have that privilege!)....have deleted this from my profile makes this somewhat difficult/impossible!!!...

gonna keep trying however, see hwere i get...any advise readily received

chers again

Art_2

matthewfdavies wrote: »

cheers ART

really rubbish i suppose...i did have the order 'confirmed' as it were, and the estimated delivery date as well...

however, amazon have subsequently deleted all evidence of this ever having appeared in my account....by their own admission, it is very odd that i cannot access this order...it is nowhere to be found...no evidence whatsoever :-(

they even advise me to log in and lodge a complaint with the seller by clicking on the order etc...the fact that they (or the seller...although i doubt they have that privilege!)....have deleted this from my profile makes this somewhat difficult/impossible!!!...

gonna keep trying however, see hwere i get...any advise readily received

chers again

What you actually received was an automated acknowledgment which doesn't constitute a contract. I still think your best course is to attempt to get them to give you a gesture of goodwill.

Regards,
Art.

Shipperman

Art wrote: »

They're right if you were saying there was an inherent fault with the product but you're not. You are going down the 'reasonability' route. Write and point this out and tell them if they don't accept this you will go to the Small Claims Court.

Regards,
Art.

Hi Art
Wrote to Empire again as suggested - they've written back again on blank paper no printed Letter Heading and not signed:
"Trading Standards Law has advised us that any Customer that is stating "Sales of Goods Act" the customer has to prove the fault was not caused by neglect or misuse on your behalf. Also that it is not the result of fair wear and tear and has been faulty from day one.
As you state in your letter "any reasonable person would consider a repair bill of £170.00 unreasonable" This is just a matter of opinion and the law perfectly states you will need to get an approved Sony engineer to confirm that your television has been faulty from day one.
This is the only way we can cover you for a repair and trust you will consider your options"
I also wrote to the credit Card Company and they telephoned to say they were looking at their options and would contact me again within 10 days.
Thanks
Shipperman

Art_2

Shipperman wrote: »

Hi Art
Wrote to Empire again as suggested - they've written back again on blank paper no printed Letter Heading and not signed:
"Trading Standards Law has advised us that any Customer that is stating "Sales of Goods Act" the customer has to prove the fault was not caused by neglect or misuse on your behalf. Also that it is not the result of fair wear and tear and has been faulty from day one.
As you state in your letter "any reasonable person would consider a repair bill of £170.00 unreasonable" This is just a matter of opinion and the law perfectly states you will need to get an approved Sony engineer to confirm that your television has been faulty from day one.
This is the only way we can cover you for a repair and trust you will consider your options"
I also wrote to the credit Card Company and they telephoned to say they were looking at their options and would contact me again within 10 days.
Thanks
Shipperman

I wouldn't waste much more time with Empire. Write one last letter telling them the goods are not of merchantable quality and it is unreasonable to expect a TV that is less than 2 years old to need a major repair. Give them 10 days to resolve your problem or tell them you will go to the Small Claims Court.

Before doing this wait to hear from your card company in case they decide to back you.

Regards,
Art.