Consumer Rights: MoneySavingExpert.com discussion

Art_2

Nessa wrote: »

I ordered an item from River Island midday Thursday. I paid for 48 hour delivery (expecting it to arrive today - Saturday). They only posted it yesterday so now I won't get it until Monday. I might aswell have paid for 3-5 days delivery. Am I still entitled the above?

I'd probably still want the items, do you think I'd be able to reclaim my postage charges as it cost me twice as much because I did actually want those items today.

Yes, you certainly have a claim. Quantify your loss and put it to River Island asking for compensation.

Regards,
Art.

millbrookhermit

I bought several things in the recent sale and was told by the sales assistant that they were not refundable, even with a receipt, because they were in the ' further reduced' section. I was told this in more than one store, so presumably this is M&S policy? But can they do that? Doesn't it contravene my consumer rights or something?! ( First time posting so apologies if this is in completely the wrong place...)

Art_2

millbrookhermit wrote: »

I bought several things in the recent sale and was told by the sales assistant that they were not refundable, even with a receipt, because they were in the ' further reduced' section. I was told this in more than one store, so presumably this is M&S policy? But can they do that? Doesn't it contravene my consumer rights or something?! ( First time posting so apologies if this is in completely the wrong place...)

Your rights are fully protected under the Sale of Goods Act in the case of a faulty product but if the store clearly told you no refunds then you bought on this basis.

Regards,
Art.

wifeforlife

Hi guys

Just wondering if anyone can advise me.

I have a laptop I bought online with littlewoods last november, only 2 of the buttons are now not working, the first being the O button making spellings of any words with O in it a pain, and secondly the right click button on the onboard mouse if you get my meaning.

Am I past the warrantly stage to get it fixed or should I just bring it somewhere local to get it sorted?

Thanks in Advance
Cate

Art_2

cathy2702 wrote: »

Hi guys

Just wondering if anyone can advise me.

I have a laptop I bought online with littlewoods last november, only 2 of the buttons are now not working, the first being the O button making spellings of any words with O in it a pain, and secondly the right click button on the onboard mouse if you get my meaning.

Am I past the warrantly stage to get it fixed or should I just bring it somewhere local to get it sorted?

Thanks in Advance
Cate

If you mean November 2007 you are fully within your rights to ask for it to be repaired free of charge.

If it's 2006 you should still talk to Littlewoods and see that their attitude is. I

Regards,
Art.

wifeforlife

Art wrote: »

If you mean November 2007 you are fully within your rights to ask for it to be repaired free of charge.

If it's 2006 you should still talk to Littlewoods and see that their attitude is. I

Regards,
Art.

Thanks Art

As always your a diamond, it was November 2006 but I'll give it a bash with them tomorrow

Cate

Art_2

cathy2702 wrote: »

Thanks Art

As always your a diamond, it was November 2006 but I'll give it a bash with them tomorrow

Cate

It's unreasonable for a laptop to fail in a little over a year. Tackle them on the lines of 'not fit for purpose' and 'not of merchantable quality'. You've got nothing to lose.

Regards,
Art.

cypher915

I received a gift from my son which he bought in Debenhams. It cost him £50. It is faulty and when I took it back to Debenhams they told me as I didn't have a receipt they could not refund me. Further they told me that I could choose products from the store up to the value of £15 as the item was on sale. Can they do this? Needless to say they could not replace the item as they were sold out.

Art_2

cypher915 wrote: »

I received a gift from my son which he bought in Debenhams. It cost him £50. It is faulty and when I took it back to Debenhams they told me as I didn't have a receipt they could not refund me. Further they told me that I could choose products from the store up to the value of £15 as the item was on sale. Can they do this? Needless to say they could not replace the item as they were sold out.

Firstly, they can demand proof of purchase. In the absence of a receipt a bank or credit card statement will do. However, they seem to have acknowledged the goods were purchased from them by making an unacceptable offer.

If the goods are faulty they are obliged to refund/repair/replace under the Sale of Goods Act. If the goods cost £50 then this is the amount they must compensate you for. Do not accept £15 from them.

Regards,
Art.

CJS_4

Hi,

I bought an LCD TV at the end of August last year. This was advertised as "Full HD" and I verbally confirmed this with the salesperson as "Full HD" and not 720p.

I have only now been able to connect a device to the TV capable of generating 1080p resolution and found that the TV only actually displays up to 1080i resolution.

Where do I stand with this? I would never have paid the amount I paid for the TV had I known it was not 1080p capable.

Thanks in advance for your advice,
CJS