Consumer Rights: MoneySavingExpert.com discussion

Art_2

CJS wrote: »

Hi,

I bought an LCD TV at the end of August last year. This was advertised as "Full HD" and I verbally confirmed this with the salesperson as "Full HD" and not 720p.

I have only now been able to connect a device to the TV capable of generating 1080p resolution and found that the TV only actually displays up to 1080i resolution.

Where do I stand with this? I would never have paid the amount I paid for the TV had I known it was not 1080p capable.

Thanks in advance for your advice,
CJS

I'm not too sure of the technical aspect you mention but if the TV is not as advertised you can claim a refund. However, you will have to prove your claim and also may have to explain why it has taken you 5 months to complain.

I have been following the tech argument elsewhere and it would be worth checking what the definition of 'HD Ready' is as I understand it is a little cloudy.

Regards,
Art.

CJS_4

Art,

Thanks for the response.

I believe the usual accepted definition of "HD Ready" refers to a TV capable of displaying any or all of the HD signals and would usually be used to indicate a TV capable of displaying 720p

"Full HD" refers specifically to the 1080p resolution and I think this is generally accepted.

Thanks again - I will go and speak to the trader.

Art_2

CJS wrote: »

Art,

Thanks for the response.

I believe the usual accepted definition of "HD Ready" refers to a TV capable of displaying any or all of the HD signals and would usually be used to indicate a TV capable of displaying 720p

"Full HD" refers specifically to the 1080p resolution and I think this is generally accepted.

Thanks again - I will go and speak to the trader.

I would be interested in the answer as I want to go down the HD road soon.
Hopefully, you won't be asking the Currys or Dixons. Can just imagine their 'technical' response

Regards,
Art.

deanos

nuttywoman

Art just a thank you for your advice about my leather reclining chair being faulty.I wrote to the company on tues, yesterday i had a visit from an upholsterer the company sent and a letter from the company saying they`ll pay to fix the chair.
Thank you.
val :T :T :T

Art_2

nuttywoman wrote: »

Art just a thank you for your advice about my leather reclining chair being faulty.I wrote to the company on tues, yesterday i had a visit from an upholsterer the company sent and a letter from the company saying they`ll pay to fix the chair.
Thank you.
val :T :T :T

Thanks for the update and I am pleased to hear you've got a good result. It pays to persevere when you are right.

Regards,
Art.

Art_2

deanos wrote: »

Above post reported, self advertising

Which post are you referring to?

regards,
Art.

deanos

Art wrote: »

Which post are you referring to?

regards,
Art.

The one thats been now taken off by the mods

Rioja

Wonder if anyone could give me some advice. Daughter bought an iPod video on 26/1/2007. I took out Currys extra care thingy because she is notoriously bad with things. Anyway, the problem is that it keeps freezing. So far it has gone back to Apple twice (wish I'd read this thread months ago) because according to Currys as it cost over £130 that is what the procedure is. After a wait of 2 weeks and 1+week respectively, it comes back with 'no fault found'. It still keeps freezing, not every day but at least 3/4 times a week. Am I being unreasonable in wanting a replacement or is this a common problem that I should just accept? Any views, thoughts or suggestions welcome.

Thanks

Art_2

Rioja wrote: »

Wonder if anyone could give me some advice. Daughter bought an iPod video on 26/1/2007. I took out Currys extra care thingy because she is notoriously bad with things. Anyway, the problem is that it keeps freezing. So far it has gone back to Apple twice (wish I'd read this thread months ago) because according to Currys as it cost over £130 that is what the procedure is. After a wait of 2 weeks and 1+week respectively, it comes back with 'no fault found'. It still keeps freezing, not every day but at least 3/4 times a week. Am I being unreasonable in wanting a replacement or is this a common problem that I should just accept? Any views, thoughts or suggestions welcome.

Thanks

No you are not being unreasonable. Go back to Currys and tell them the unit is not of merchantable quality and you want a refund or a peplacement. As the unit is under 6 months old there is no onus on you to prove a fault.

How did you pay? If you used a credit card, or certain debit cards, you should contact the card supplier and tell them they are equally liable and you expect them to assist in your problem.

Regards,
Art.