Scottish Power fixed rate to close TONIGHT

Caledfryn

0141 5683000 number and ask for Billing

djblack

Caledfryn wrote: »

0141 5683000 number and ask for Billing

I tried that but as I already have an online account, they wont speak to me... and the web site times out!

David

laura_kateg

I was at the end of my tether trying to call various numbers so went into their Head Office office (Cathcart) in person, all sorted in 5 minutes. This is obviously only any good if you live/work near a SP or ManWab office, but it certainly beat all the frustration of trying to call.

johnson293

djblack wrote: »

Guys

I cannot get through to scottish power online.... tried 4 numbers and get dumped by thier system as it sasy too busy.

I have tried online to change, having loged into thier site. The site is so slow... then times out.

Exactly the same problems here.

If I ring the 0800 phone number, its constantly engaged.

If I ring the 0141 number, it is answered straight away, then I hear the call being passed around the lines, before getting the 'too busy' recorded message and then cut off - not even put on hold/in a queue.

Have given upon the website, as once it goes through to the accounts section, it grinds to a halt - but the 'contact us' section/option is on there as well, so i can't even access that to tell them about the message I have gotten about not being able to change my service package, as 'teecee90' did above.

fnc63

djblack wrote: »

I tried that but as I already have an online account, they wont speak to me... and the web site times out!

David

i'd try it again, maybe you got an ******, i am an online customer also and the first person i got through to said she couldnt help me and would put me thru to the online dept, then the music played and played

meanwhile on my other landline i got to speak to a man and told him i wanted to switch to the "fixed energy online no standing charge" and he went about doing it, while asking me to hold, it took about 6 minutes and he kept coming back to me every two and saying sorry for the delay the systems struggling, after the third time he confirmed my telephone number and asked if i would be there for the next 15 minutes and he would call me back when done to save me hanging on.

he rang back after less than 5 muinutes and told me it was all done, i asked if i would get a confirmation email about this and thats when he said "no, sorry only the online dept can do that, im in the ordinary customer services so i dont have access to email out to customers, but it is done and you will be able to see the change when you logon within 24/48 hours

so they can do it, even if you dont get thru to the online billing department

give it another go & GL

mrscb

i managed to get through this morning:j .used 0800400200 was engaged a lot but kept redialling. tried every option til got one that put me on hold rather than told me to ring back!! was told on line just crashes due to volume of people trying for deal..i have been trying for 2 days and perseverance paid off:j .
good luck everyone

Lily73

I got through to an advisor and was told that they are no longer doing the capped rate to 2009 for new customers gutted...... don't know what to do now???? we're with BG standard at the moment and not keen on switching to a deal capped to 2011 that's quite a long time with penalties if you want to switch at a future date ................

fnc63

some plenty more alternative numbers for you to try, unfortunately i cant verifiy their validity, but if you're getting nowhere fast it cant hurt to try

i'd say maybe the "sale support - applications and cancellations" might be a good start - tell them you've been struggling with their website and hanging on the phone all day and if you dont get it resolved soon, you feel you will have to switch your business over to EDF to get a capped deal


0845 7292292 0800 0969595 Scottish Power Customer services

0845 2727070 0141 5686806 Customer services

0845 2700700 0141 5686806 0800 400200 Customer Services
Also: 0800 0270241
Automated meter readings: 0800 0278000

0845 2700700 0141 5686109 Customer Services - avoids Automated System

0141 5686505 Sales Support - Applications and Cancellations

0845 2706543 0800 400200 Online Customer Services

0845 2706543 0141 5682000 Ask for Customer services; & for meter queries
also for 0845 7292292

0845 2709103 0141 5683000 ask for General enquiries or Billing

0845 2725002 0800 0274300

0845 2727070 0141 5686806 Customer services

best of luck to all, keep trying and im sure we'll all get a reeesult

savejomoney

Just got through to Scottish Power to switch to their fixed rate - they told me there's a £6.50/month charge to fix and a cancellation charge if you want to leave. Was on hold for 12 minutes, but have been hitting redial on the 08452 706 543 and the 0800 number above - the 0845 were the first to answer!

Might cost the earth to call - but worth it to save money when they put up their prices! Good luck everyone!

kit_saver

Donna410 wrote: »

Just wanted to say I called the 0141 5683000 number and asked for General enquiries or Billing. Got through in two minutes! Got the Fixed price deal too!

So for all that don't have the fixed proce yet, get in with Scottish Power as EON are far more expensive!

Dear all, I have just used the above number, asked for billing and explained that I had processed an application on the internet but was not sure whether it had been accepted. The lady put me through to "applications dept" who registered me manually for the fixed price deal.:T

Give it a go - and btw, a big thank you to Donna410