Vodafone change T&C's (Call charges) - Possible contract get-out??

Chrissybh0y

I sent an email telling them to cancell now due the terms and conditions and they sent an email back saying i will have to pay over £600 in fees lol, dont they keep a log of emails sent and received i also posted a letter to them last week still nuttin back im going to call them tomorrow first thing and have it out and ask them where it says i need to wait

Jonesey007

Just had a call from Vodafone telling me they don’t actually record all they're calls and the ones they do are just for training purposes. So big surprise they cant find the tape i requested of a customer service manager agreeing with me that they can put their 0870 call charges up to 1000 pound a minute and i still wouldn’t be allowed to cancel!. I provided them with all the information needed. The guys name, branch, times of the call etc. Vodafone are so dishonest, il never use them again and it just makes me more determined to cancel!

friedbergdvah

whats the story, can you keep the handsets? Also is it possible to port your number to another network even when you are cancelling your contract? Thanks

baldelectrician

Jonesey007 wrote: »

Just had a call from Vodafone telling me they don’t actually record all they're calls and the ones they do are just for training purposes. So big surprise they cant find the tape i requested of a customer service manager agreeing with me that they can put their 0870 call charges up to 1000 pound a minute and i still wouldn’t be allowed to cancel!. I provided them with all the information needed. The guys name, branch, times of the call etc. Vodafone are so dishonest, il never use them again and it just makes me more determined to cancel!

They apparently are required to record ALL calls (to do with national security and data protection) and keep these calls for minimum 6 months, even if they don't their system logs ALL access to customer accounts- who looked at it and when they looked at it.

They are able to recall when, where and who accessed your account- as usual they are being less than open and transparrent.

How do I know this?
My mate works in a Vodafone call centre

Sid_Harper

If you want to cancel your contract, simply make lots of 08xxx calls until yourr next bill... it will be cheaper to do that than to see through the rest of your contract if you have a fair bit of time left to go.

Chrissybh0y

Anyone had theres terminated yet ?

kevinwincott

just spoken to a manger from vodaphone, apparently there is nothing they will do unless your bill is goes up by 10% in October

kevinwincott

never mind the breach of contract for not informing the customers, im going to go through my contract with a fine tooth comb and find something to cancel on

Chrissybh0y

kevinwincott wrote: »

just spoken to a manger from vodaphone, apparently there is nothing they will do unless your bill is goes up by 10% in October

why should we wait till october though if the call cahrges are going up then its a breach surely?

stugib

Chrissybh0y wrote: »

why should we wait till october though if the call cahrges are going up then its a breach surely?

You didn't answer my post #34 - which clauses refer to the call costs going up by >RPI? What you posted only mentions monthly charges AFAICS?