Vodafone change T&C's (Call charges) - Possible contract get-out??

jaffa30

Ive sent the template off to vodafone via the contact email on there site and i will keep everyone informed as to what happens.

Chrissybh0y

Good man thank you

baldelectrician

Have managed to get Vodafone to agree to terminate both handsets on my account without penalty.

I have an address to send the phones and will send them recorded delivery today.:D

RodneyA

baldelectrician wrote: »

Have managed to get Vodafone to agree to terminate both handsets on my account without penalty.

I have an address to send the phones and will send them recorded delivery today.:D

Got any Tips on what you said, What did you write in the Email/Letter, as I'm hitting a brick wall.

p.s. Where about's in Ayrshire are you from, I'm from Prestwick Myself

Chrissybh0y

They want the handset back ? i was led to believe that u kept the handset cause after all what do we get outta this ?

And in my response i got the said i would have to wait till september to send the letter and would wait till october wen the september bill is generated

baldelectrician

Chrissy
Read the terms and conditions- you have to cancel BEFORE the changes take effect.

You have to prove (based on YOUR previous usage) that your 'call or other usage charges' will increase by more than 10%

Their contract states this- just quote it back to them

Jonesey007

Hi all, this is my first post on here but after reading a few of the posts I thought I should get involved. I am furious with Vodafone, I wrote them a letter on the 5th of August stating I wanted to cancel because of the change to t&c’s, to which I never got a response. Around the 10th I started calling 191 and speaking to people. It’s the same every time, let me put you on hold, they find the letter, try to talk me out of it, put me on hold again, then say they’ll call me back. No one ever does, I’ve had this 4 or 5 times now and have spent over 2 hours on hold!. Eventually a day or two ago I got through to someone with enough balls to give me a straight answer. I’ve now written to Vodafone to request a copy of the tape because I am seriously considering taking this further, on the call he said that basically as long as Vodafone don’t increase the monthly tariff they can do whatever the hell they like to any calls outside your bundled minutes, this is because they are essentially an “optional extra” and we don’t have to call those numbers!. His second gem was along the lines of agreeing when I suggested they could raise the price of their 0870 numbers to £1000 per minute and I’d still have no right to cancel. I’ve hit a brick wall to be honest. I keep stressing that the t&c’s are in black and white and should not be open to interpretation. As far as I can see it doesn’t differentiate between a call charge and the monthly tariff?. It looks to me like any call charge but Vodafone will not have it. Anyone else have any views on this

Chrissybh0y

baldelectrician wrote: »

Chrissy
Read the terms and conditions- you have to cancel BEFORE the changes take effect.

You have to prove (based on YOUR previous usage) that your 'call or other usage charges' will increase by more than 10%

Their contract states this- just quote it back to them

So i should email them again then telling them the should disconnect b4 the 1st ? i already sent a first class letter to them 1 week ago

Chrissybh0y

Jonesey007 wrote: »

Hi all, this is my first post on here but after reading a few of the posts I thought I should get involved. I am furious with Vodafone, I wrote them a letter on the 5th of August stating I wanted to cancel because of the change to t&c’s, to which I never got a response. Around the 10th I started calling 191 and speaking to people. It’s the same every time, let me put you on hold, they find the letter, try to talk me out of it, put me on hold again, then say they’ll call me back. No one ever does, I’ve had this 4 or 5 times now and have spent over 2 hours on hold!. Eventually a day or two ago I got through to someone with enough balls to give me a straight answer. I’ve now written to Vodafone to request a copy of the tape because I am seriously considering taking this further, on the call he said that basically as long as Vodafone don’t increase the monthly tariff they can do whatever the hell they like to any calls outside your bundled minutes, this is because they are essentially an “optional extra” and we don’t have to call those numbers!. His second gem was along the lines of agreeing when I suggested they could raise the price of their 0870 numbers to £1000 per minute and I’d still have no right to cancel. I’ve hit a brick wall to be honest. I keep stressing that the t&c’s are in black and white and should not be open to interpretation. As far as I can see it doesn’t differentiate between a call charge and the monthly tariff?. It looks to me like any call charge but Vodafone will not have it. Anyone else have any views on this

Just hit them with the templates people have psoted here

asma_2

Chrissybh0y wrote: »

So i should email them again then telling them the should disconnect b4 the 1st ? i already sent a first class letter to them 1 week ago

what part of the terms and conditions do u send for them to cancell before the 1st as i have also recieved a email stating september bill will be generated and compared.......... thanks