Vodafone change T&C's (Call charges) - Possible contract get-out??

Chrissybh0y

ashleydrollinson wrote: »

It worked for me.

At first they point refused, then I sent a letter saying ofcom told me that I had a good case against them (which they did) and asked for a deadlock letter so I could proceed the complaint through Ofcom. A few days later I got a call and they closed my account there and then without penalty (saving me £450 in line rental) and getting to keep my N95 8Gb (which i sold for £150)


A week later the same manager called back and said I was entitled to a specail offer of
new phone, same contract was on 600mins unlimited texts, internet for £10 a month for 12 month contract. - took it as my brother needed a phone.

Im with 02 myself now on iPhone

Excellent just hope we all get the same result they seem to be stallin a few of us

gavjs

baldelectrician wrote: »

The jist of the argument is- if your call part of the bill (tariff+out of bundle use) will go up by more than 10% then it's bye bye Vodafone.

On a £35 per month contract you will have to be out of pocket by over £3.50 and you are sorted.

That's only 35 calls to a mate that you hang up when it reaches voicemail without leaving a message- remember out of bundle calls the minimum charge goes from 5p to 15p.

Can you confirm that you meant tariff and out of bundle. Looking at Ts and Cs, clause 8a (bullet 3) mentions monthly charge. After that it says OR and 8a.i says that call charges increase by 10% - I am taking this to mean that you only look at out of bundle charges and how much they increase by, not including monthly line rental.

Thanks

gking08

Dear Mr XXXXXXXX

Thank you for your email dated 12th August 2008, addressed to Arun Sarin, our former Chief Executive, regarding the increase in minimum call charge.

I understand that you are concerned about proposed price increases, which are scheduled to become effective from the 1st September 2008.

With regard to the increases I would advise that Vodafone have not revised their prices for over two years, and are not the only operator to do this. Regulatory pressures/ interconnection costs have had an influence on Vodafone’s decision.

The increase relates to the minimum call rate and non-geographic numbers (0870, 0845, etc). Although you refer to the contract clause about a 10% increase, this actually relates to an overall increase in call costs and is not limited to certain call types.

Having reviewed your invoices, it seems that most of your calls are included within your call allowance and there are very few calls listed to non-geographic numbers. It therefore seems unlikely that your overall call usage would increase by more than 10%, based upon your previous call or usage pattern.

I do hope that the above clarifies the situation and apologies once again for any misunderstanding that has arisen. However, if you should have any further queries relating to this matter, please do not hesitate to contact me.

Kind regards




Kim XXXXXXXX
Customer Relations


THAT WAS THE FIRST ONE

gking08

Dear G XXXXXXX

Thank you for your latest email dated 15th August 2008.

Firstly, I note your concerns, however, I do not accept that Vodafone are in breach of contract.

As previously explained, the proposed increases relate to outside of bundle costs and having reviewed your spend pattern it would appear unlikely that your overall call costs would increase by more than 10%.

At this stage it would seem that it is purely speculative whether your overall call costs would increase by more than 10% and accordingly I cannot agree to your request for release from contract without penalty, at this time. However, I am more than happy to review the circumstances over the coming months, if there should be any evidence of any significant change in your costs compared to your usage pattern.

I hope that the above clarifies Vodafone’s position, however, should you have any doubt with regard to your contractual obligations, I would recommend that you seek your own independent legal advice.

Kind regards

Kim XXXXXXX
Vodafone Customer Relations

MY REPLY TO FIRST EMAIL

Dear K XXXXXXXX

Thank you for dealing with my concerns promptly, however i do not conceed.

I Quote

8) Ending of this Agreement
a) You may end this Agreement immediately by writing to us if:-
o we do not do what we have to do under this Agreement and do not put it right within 7 days of being asked in writing to do so;
o all of the Services are permanently no longer available to you;
o we increase the monthly (or other periodic line rental charge under clause 7a) and such increase (calculated as a percentage) is more than the increase in the Retail Prices Index Figure ("RPI", also calculated as a percentage) for the period from the month of the last increase (if any) to the month before we send the notice of the change in tariffs and you write to us before the increase takes effect. If we increase the monthly (or other periodic) line rental charge by more than the increase in the RPI we will tell you; or during the term.

In particular, this section…

we increase the monthly (or other periodic line rental charge under clause 7a) and such increase (calculated as a percentage) is more than the increase in the Retail Prices Index Figure ("RPI", also calculated as a percentage) for the period from the month of the last increase (if any) to the month before we send the notice of the change in tariffs and you write to us before the increase takes effect. If we increase the monthly (or other periodic) line rental charge by more than the increase in the RPI we will tell you; or during the term.

Now, looking at the proposed prices…

1. Minimum Call Charge
Increase from 5p to 15p = 200%
2. Out of Bundle Rates
Increase from 10p to 15p = 50%
3. Non-Geographic Rates
Increase from 15p to 20p = 33% Increase

The current RPI is 4.6%, and as you can see, you will be increasing more than this, which relates to the clause in the contract as quoted above.

As this is way above the RPI and what I would deem as acceptable, I would therefore like you to cancel my Vodafone contract as of the 1st September 2008 using clause 8a within your own Terms & Conditions of the contract between us.

This should not incur any costs to myself, as this is a breach of contract by you as a company.

I definitely use both the non-geographic numbers and out of bundle calls on a regular basis and I do not believe these increases will be of any benefit to me.

Please reply with confirmation of acceptance of the termination of my contract.

Mr G XXXXXXXX

gking08

So I read into her reply if i spend 10% more on 08 numbers in Sept, Im a vodafone FREE ? or do you think i should carry on pestering them. If so anyone got some advice?

Gareth

baldelectrician

Vodafone have told me today :

The phone is a gift and the airtime and network access and calls are what the contract is for

They have asked for the call back and have now got it. I have requested confirmation regarding this- as the phone should be a 'free gift' as they have informed me.

They have required me to return a 'free gift' to terminate the contract.

So one person has told me that the phone should be sent back, and another has told me that the phone should be retained by them

Will have to wait until Monday until the boss of the guy I have had is back and apparently his decision is final

jimgee

ashleydrollinson wrote: »

A week later the same manager called back and said I was entitled to a specail offer of
new phone, same contract was on 600mins unlimited texts, internet for £10 a month for 12 month contract. - took it as my brother needed a phone.

:eek: What a fantastic deal! What phone did they offer you?

jaffa30

Shameless bump

Good afternoon Mr.**********,

Thanks for your email to Vodafone about the cancellation of your contract due to changes in price plan.



Mr ********** , I've forwarded the details of your email to our relevant team and I'll reply to you shortly.

Kind Regards,
Hemlata Gehani
Vodafone Customer Services



I recieved this 3 days ago and i am still waiting

ashleydrollinson

jimgee wrote: »

:eek: What a fantastic deal! What phone did they offer you?

Only a nokia 6300, but still not bad

ashleydrollinson

gavjs wrote: »

Can you confirm that you meant tariff and out of bundle. Looking at Ts and Cs, clause 8a (bullet 3) mentions monthly charge. After that it says OR and 8a.i says that call charges increase by 10% - I am taking this to mean that you only look at out of bundle charges and how much they increase by, not including monthly line rental.

Thanks

Ive never been out of my contract. My argument was how do I know what my future use would be?

The manage seemed very eager to please. Saying he could look at my history of bills etc etc but what was the point of !!!!ing off a customer, and he would just do what I asked.

Unfortunately not sure of the managers name, I am sorry. But if people want a copy of the letter I sent I would be happy to send them a copy.