Vodafone change T&C's (Call charges) - Possible contract get-out??

jimgee

gking08 wrote: »

Having reviewed your invoices, it seems that most of your calls are included within your call allowance and there are very few calls listed to non-geographic numbers. It therefore seems unlikely that your overall call usage would increase by more than 10%, based upon your previous call or usage pattern.

So it has to be a 10% increase of your total bill, including line rental, as a direct result of the increases? Since this was the response to an email to the CEO you'd have to attach some weight to it. If this turns out to be true then it'll be virtually impossible for anyone to cancel their contract.

I'll take the example of someone with a £40 tariff. If that person was never using all their inclusive minutes but were spending £15 per month on 0870 calls alone then even that wouldn't translate to a 10% overall increase in monthly costs:
Old prices - £40 (line rental) + £15 call charges (0870 numbers x 100mins@15p/min) = £55
New prices - £40 (line rental) + £20 call charges (0870 numbers x 100min@20p/min) = £60
So even that example would only mean a 9% increase!

Seems that the only people who will be able to terminate free of charge are the ones already making HUGE numbers of non-geographical calls.

I see some people here are planning to just make more of these calls during September. But surely Vodafone will just turn around and say: "that's a 10% increase due to you suddenly making more calls and not simply due to our price increases". I hope I'm barking up the wrong tree with all this but the initial email seems quite black and white.

theniceguy

baldelectrician wrote: »

They apparently are required to record ALL calls (to do with national security and data protection) and keep these calls for minimum 6 months, even if they don't their system logs ALL access to customer accounts- who looked at it and when they looked at it.

They are able to recall when, where and who accessed your account- as usual they are being less than open and transparrent.

How do I know this?
My mate works in a Vodafone call centre

That is not entirly true,
or even slightly....
We record some calls and they are used Entirely for training and feedback to the individual advisor, more calls again are listened into by senior staff monitoring their team for accuracy and behavior.
We are not required to keep these for '6 months' for any 'security' and I fail to see why we would need them for 'data protection'??

There are also many levels we can access a customers account, not all of these are recorded. However ANY changes made are permenantly noted on the account.
You have completely the wrong impression (Probably because you have been misinformed) It is not in the staffs interest to lie to you, and if caught there would be serious consequences!

"How do i know this?"
I Work at Vodafone...

jimgee

theniceguy wrote: »

"How do i know this?"
I Work at Vodafone...

Hi... That being so could you tell me if I'm wide of the mark in my last post?

nooksky

Hi, I have just been reading this thread with interest. Does anyone know whether I could end my contract early just by returning the free handset that I got? Thanks in advance.

baldelectrician

Only if your bill (airtime and minutes part) will increase by 10% due to the changes

Bufflowbill

Bit in todays Independent on Sunday

http://www.independent.co.uk/news/uk/home-news/vodafone-customers-up-in-arms-over-price-rise-trap-913934.html

Partial Quote:

"Vodafone maintains that few customers exceed their free minutes but would not say how many the price rise affected. But following inquiries by the IoS it said it would release customers whose bills increase by 10 per cent or more."

baldelectrician

theniceguy wrote: »

That is not entirly true,
or even slightly....
We record some calls and they are used Entirely for training and feedback to the individual advisor, more calls again are listened into by senior staff monitoring their team for accuracy and behavior..

I have been told by 2 contract CSR's that all calls are recorded (these people have started within the past 5-6months)
My mate who works in PAYG has told me the same.

I don't really care- I record ALL calls to Vodafone as they clearly say one thing and don't make notes on the account relating to the actual call
Personally I don't trust them. I have been misinformed and lied to [or told erronous information] on several occasions.

You may be the exception to the rule, but I find them decietful;
One example.
I call regarding a conversation, and they deny it ever happened. Only when I challenge them and point out I have a copy of the call they IMMEDIATELY capitulate.

It is like arguing blue is red, and they will only change their mind when they recieve proof from the customer.

Chrissybh0y

So tomorrow they review?

jaffa30

anyone got any updates

fatboy88

Well i've had my call today and they confirmed it has to be 10% of your total bill not just the calls. They also look at 3months average so i cant see many cancelling if they go about it this way.

It isnt very clear on the T&Cs

They gave me a £15 credit to cover possible 0870 numbers over the length of the contract. I'm just waiting to see if anyone else has more news