PRICE RISE: Cancel your THREE contract early. (merged)

abai

I recentley bought a 3g phone on the 24 oct would this new price plan have been included in by talk & text 1100 deal how can I find out ? So far 3g has been really poor live in a big town & phone has cut out serveral times when making local calls can i send my phone back due to poor coverage.
thanks

abai

Ice_coffee

Ok the bottom line is, 3 will have sent you mail recently saying that they are going to up the cost of 3 to 3 calls made when your inclusive mins run out, but under section 10.1 d of your contract you can cancel with no penalty, my mate just did (has had his phone 3 months) they try to fob you off lots, just quote them their own contract

You only have 30 days from receipt of this letter to do this, you would have received it a week or 2 ago



Hurry you only have until the 18th to do this, I already know of numerous succesful people who have done it !!

here is a link to their own terms and conditions

its on page 35 section 10.1 D

http://www.three.co.uk/BlobServer.srv?blobdir=ImportantDoc&blobfile=Stuff+you+can%27t+do+without+190805%2C1.pdf


PS wait until the cancelations dept is open, they are only open during normal business hours

Tojo_Ralph

http://forums.moneysavingexpert.com/showthread.html?t=104497

scotswarvet

Try putting a little more pressure on the call receiver by using registered call, you can play an intro when you get connected to the department that tells them that the call is being recorded on behalf of yourself. It costs 10p a min to use but can change the tone of the receiver with immediate effect especially when used in conjunction with there own regulations as mentioned above.

Extracts from the Guardian

Taped call aid for disputes
4, September, 2004 – Consumers in dispute with a large organisation can now record any difficult telephone conversations that they have with a call centre and then email them a copy of the conversation as part of the follow-up complaint.

Hello, this call may be recorded to prove how bad your service is. Daily Telegraph

16, August, 2004 – It took a horrific car accident in the Namibian desert to inspire David Hume to set up a company which turns the tables on call centres.

It can even be used against Government Departments.
New watchdog records call centre failings: will name & shame government depts.

Take control today use EAR WITNESS

I have no affiliation with this company just a happy customer. Enjoy using it as I do :beer:

2ax

scotswarvet wrote:

I have no affiliation with this company just a happy customer. Enjoy using it as I do :beer:

Are you sure you're not connected?

Do you use this to make every call to companies where you anticipate problems?

Maybe you enjoy spending 10 pence a minute; most people can think of rather cheaper ideas.

scotswarvet

2ax wrote:

Are you sure you're not connected?

Do you use this to make every call to companies where you anticipate problems?

Maybe you enjoy spending 10 pence a minute; most people can think of rather cheaper ideas.

Hi 2ax,

Sadly you have read my post out of context. If you take my post in context with a small sample of other posts in this thread (which I have included below) you will see that individuals are having various problems trying to communicate with and/or cancel there 3 contract.

MORPH3US wrote:

I wrote them a letter and they rang me to tell me I could cancel. They said that they would get the cancellations dept to call me back, but when they called me back, I answered and they just stayed silent on the line for 30 seconds before hanging up. Not heard from them since!

M

reelcrazy wrote:

So do you know if you are cancelled or not?

I really can't face speaking to them on the phone, I can't understand them at all and they don't listen.

MORPH3US wrote:

I'm on hold now to the Indian call centre, the woman on the other end swears black is white and that they haven't sent out any letters at all and that they HAVEN'T INCRREASED THEIR CALL CHARGES?!?!?!?

IDIOTS!!!!!!

No I am not suggesting you use registered call for all complaints/problems you may have with all Companies.

I have used there services a few times for cases where I have had a large financial contract or interest where I may be/am finding it difficult in resolving the problem easily.

Sometimes as you can see from the above posts it may take a few attempts to resolve issues. I myself try and reduce the chances of this happening to myself when the value of the problem is in the hundreds of £££ as it may be for some members here.

My time is valuable to me but more important than that is the level of stress that can be caused to myself and others through these sometimes inefficient call operators is terrible.

10 pence spent in many cases has been very worth while for myself as I have found some customer service operators can change there attitude and be very helpful when they know that you are recording there every word. Yes I have saved/gained $$$$ using this service.

I was just trying to help others who may be at the end of there tether & unaware how they could take control of the situation they find themselves in.

Lastly I am sorry I did not make my post clear to yourself and anyone else who may have got the wrong impression.

Regards, scotswarvet

2ax

scotswarvet wrote:

Sadly you have read my post out of context. If you take my post in context with a small sample of other posts in this thread (which I have included below) you will see that individuals are having various problems trying to communicate with and/or cancel there 3 contract.

You are patronising all of us.

Your post was out of context, as the threads were only merged afterwards, and you had not posted in response to most of the posts you now quote.

Iced_coffee stated a new thread at 5.25pm and that is the one you were on. If you were attempting to help the people at the end of their tether, you would have put it on the other thread.

Anybody with their own answerphone can record their own calls without spending £3 on 20 minutes in a queueing system followed by a 10 minute argument.

MICK05

hi 13 days in contract with 3 (e2save) talk&text 600 with 8 months reduced line rental+free blue tooth headset.yet to recieve headset phoned several times given the run around,also line keeps droping finaly got through to e2save to try and cancel told that i can"t can eny one help!

yorkshireterr

Took CPW offer 3.99 a month refurb 6630. New contract started 4-10-05 500xnet 100sms. Did not recieve letter from 3 but have copy posted on here. No sign of my automatic cashback cheque from CPW despite ringing and e-mailing. If I cancel with 3 will CPW demand phone back or even try to make me compensate them, bearing in mind that I think they are in breach of T and C by not sending me the cheque. Paid one direct debit £15.00. The voicemail which is now outside the inclusive minutes will affect me a lot. Help please.

planetdannii

I didnt recieve a letter either I just said I did.....managed to cancel ok.
More to the point,,,,,I started my 3 contract at the end of August and I got my auto cheque back a week ago from CPW,,so thats about 8weeks in total.
Its still worth cancelling as you havn't paid much out after all and you will get to keep the handset.
You can then go and take out another contract (even port your 3 number with you) get a free handset and sell one of them...Che ching ££$$$.