Furnituredeal.co.uk

Ripoff_Victim

Dolly-Rocket wrote: »

Hi Akib,
What does this bit mean? Think I may have missed something. I ordered my goods on September 3rd.

I naively thought it would be quite straightforward with Visa, but clearly it may not be. I've been thinking about my own case and how I can present it to them, but I just don't know what grounds to go on.
I cant find the address that they provided me with (luckily its on my invoice from them but can't locate it on a map thus leading me to believe it doesn't exist), if it is a fake address does that give me grounds to claim fraud? Is that fraud?
Shed my first tears over this last night (admittedly I'd been on the vin rouge). Like Coolfm said, we all have stories, but its really hitting home that its gonna be another few months to save that moeny again. I just wanted everything perfect for Christmas.

Hi
if you are on a Visa Credit card and it is over £100 then no probs just raise a disputed payment with them and give them all your comunication with F Deal. If it is Visa Debit then this is what they say






The majority of us are now aware of the benefits of using our credit cards in terms of the protection it offers us in the event the supplier is unable to offer the goods and services we have paid for.
But did you know that you can also claim the money back if you have paid on your Visa Debit card? And unlike your credit card, which imposes a minimum spend of £100, you can claim back any amount of money.
The process is called Visa Debit Chargeback, and, as the name suggests, is a procedure in which the banks will ‘charge back’ the value of the original transaction directly from the supplier’s bank, and pass this amount on to you.
All banks who issue Visa cards have only recently agreed to process chargeback requests, and there is still widespread confusion over what it is and how it works. Therefore if you meet a dead end in your discussions with bank staff, persist. The facility is there for you to take advantage of.
Invoking the chargeback procedure
If you suspect your card has been used fraudulently, if the goods and services you bought with your card are faulty or if they do not materialise, then you should contact the bank who has provided you with your Visa debit card within 120 days, requesting they initiate the chargeback process. It does not mean you will automatically and immediately get your money back. It will initially become a ‘dispute’ in which the claim will be fully investigated by both banks before any money is returned.
Addendum: This Visa Chargeback Scheme also applies to Visa Credit Cards

Dolly-Rocket

What worries me is if they are insolvent then there are no funds in their account to give back to us! What would happen then I wonder. I still have not heard back from my bank. I wrote them a short note a week ago, thinking now that maybe it should have been a more formal letter.

RonnieT_2

In Scotland The Bank of Scotland, are Visa and Visa Electron Debit Card, the Royal Bank of Scotland are Mastercard and Mestro, when you click on your Bank site they direct you to Mastercard/Maestro to sign up with securcode free.

Ripoff_Victim

Dolly-Rocket wrote: »

What worries me is if they are insolvent then there are no funds in their account to give back to us! What would happen then I wonder. I still have not heard back from my bank. I wrote them a short note a week ago, thinking now that maybe it should have been a more formal letter.

Phone your bank/credit card company customer services department direct. You can usually find the telephone number on the back of your credit card statement or bank statements. They should, as ours have, take the details of the transaction in question and raise a dispute. For us they have then asked us to provide details of all communications, both paper, emails and phone calls. They have also entered the amount in my on-line transactions as a disputed amount, so you know that they are dealing with this.

Dolly-Rocket

I have called twice and both times I get told that it has be done in writing via the Disputes Team. They are meant to send me the form after I write to them and that form starts the ball rolling. Still nothing after 10 days. I am going to call and write again tomorrow. I am with the Co-Op.

Unhappy_Chappies

I am yet another customer who has been unfortunate to have ordered an item for nearly £600 from Furniture Deal. It never arrived but they took my money 2 days after ordering it.

I think Furniture Deal are now under the name Furniture Net, I phones Furniture Net (which sold the exact item I ordered from Furniture Deal and for the same price) and they hung the phone up on me when I explained my situation with Furniture Deal.

craigf136

Domain name:
furniturenet.co.uk

Registrant:
Intimate Moments Ltd

Registrant type:
UK Limited Company, (Company number: 4676830)

Registrant's address:
Invicta Works
Owen Road
Willenhall
WV13 2PZ
United Kingdom

Registrar:
Fiverivers Solutions Ltd t/a Fiverivers [Tag = FIVERIVERS]
URL: http://www.fiverivers.net

Relevant dates:
Registered on: 17-May-2004
Renewal date: 17-May-2010
Last updated: 09-May-2008

mohammed_akib

Dolly-Rocket wrote: »

Hi Akib,
What does this bit mean? Think I may have missed something. I ordered my goods on September 3rd.

I naively thought it would be quite straightforward with Visa, but clearly it may not be. I've been thinking about my own case and how I can present it to them, but I just don't know what grounds to go on.
I cant find the address that they provided me with (luckily its on my invoice from them but can't locate it on a map thus leading me to believe it doesn't exist), if it is a fake address does that give me grounds to claim fraud? Is that fraud?
Shed my first tears over this last night (admittedly I'd been on the vin rouge). Like Coolfm said, we all have stories, but its really hitting home that its gonna be another few months to save that moeny again. I just wanted everything perfect for Christmas.

hi dolly,

if it does take 8 weeks for a company to become insolvent, then this means they applied 8 weeks before the 10th of sept, however i am not sure of this and i need omeone to shed some light on this, if this is true then that means they were accepting payments after applying for insolvency, therefore knowing they cannot supply.

Help!!

andy2726

mohammed_akib wrote: »

hi nurse2be,

looks like we both ordered same goods, cant work out the suppliers though, i bought this as i am getting married soon, and just wanted to treat my wifre to be, but because of these low life fraudsters i may have to put wedding on hold as every penny was like gold dust and i lashed out £1300 pounds! or if it still goes ahead, instead of treating her it will be nothing at all, im so angry, somebody help!!

Give me a bit more information on the goods ordered and I will point you in the right direction of the suppliers

mohammed_akib

thats funny, this is the address i have? different address.. any ideas?

Furniture Deal Co UK Ltd,
39 Lisle Street,
Loughborough,
Leicestershire,
LE1 11AW,
United Kingdom
Registration No.: 6352628
VAT No.: 922054260