Furnituredeal.co.uk

TomsMom

Has anyone heard of furnituredeal.co.uk or used them?

They seem to have a big range of all types of furniture and I'm wondering what their service is like.

jasmin10

I know this is a bit late but I am now awaiting to have a refund from FurnitureDeal after still waiting for goods for 3 months, I now have trading standards involved.

elf161

I am also waiting for a refund, cancelled my order at the end of Nov, was told 5-7 days for my refund and i am still waiting. I have sent a couple of e-mails all got the these reply's -
Dear Customer,

1st email -
Thank you for your email.
You request for refund will be processed within 5-7 working days.
You will receive an email notification as soon as the refund goes through successfully.
Thanks & Regards,
Carol - Accounts Department
Furniture Deal UK Ltd.

2nd email -
Dear Customer,
I sincerely apologize for the delay.
Your request for refund will be processed within 5-7 working days.
You will receive an email notification as soon as the refund goes
through successfully.
Thanks & Regards,
Carol - Accounts Department
Furniture Deal UK Ltd.

Then i went on line to use the chat facility on their web site and was told refund normally takes 30 days from the day cancellation was made, but some times done earlier and they don't have any info on this now the admin department is closed until 5 Jan, yet the sales team on the phone say admin are open... think its a scam and i will be phoning my credit card company up on monday...

My advice, do not use FURNITURE DEAL UK or NET or LTD, they are all the same company.

savemoney

They are allowed unfortunately to take 28 days, yes I know it a pain

Your best always paying any high value goods by credit card or at least with Visa card especially at mo

davetrousers

I ordered a sofa and chair with them and received them at the start of December as I requested. No problems really.

gbripon

I've been trying since 10 January to get my money back. The goods I ordered on line at end of November said they were in stock, and I after chaisng them up I was told they were out of stock.

I have emailed, used LIVE CHAT and rung them - still no refund despite promising each time.

My last two emails have got failure notices from Yahoo saying cannot deliver this is a permanent error.

Does anyone know how to claim back as I paid by credit card? Also I think I should inform Trading Standards.

latecomer

Phone up your credit card company and explain the problem. also might be worth posting on the credit card board as the folks there are well versed in dealing with credit card issues.

sarah.scanlon

They are an absolute bunch of cowboys DO NOT USE THEM!

They delivered a bed to me without any screws, I’ve been waiting for weeks for them to be sent to me, but they keep sending the wrong ones.

The customer service is very poor, when you call them they speak to you with such an arrogant manner that it makes your blood boil.

jimbom2k

Dont ever use furnituredeal.co.uk, EVER.

At the beginning of January I ordered a nice oak TV stand from them. After 3 weeks of waiting (and 2 days before it was supposed to be delivered) I got an email saying it was an end of line item and I could either choose a different product or have a refund. I went for the refund option. They said the refund would take place on or before the 22nd February. At the time I thought it seemed a bit extreme to have to wait 4 weeks for a refund but fair enough.

Well the 22nd of February came and went and there was no sign of my refund. For the past month ive been sending numerous emails and placing phone calls. Everytime I speak to them, they promise that the refund will happen in 2-3 days but it never does. The guy on the end of the phone seems so apathetic, very frustrating.

I dont really know where to go from here... :mad:

sussextest

no communication once payment was made , constantly altered delivery once we managed to contact them, gave our telephone number to another customer as a contact number for their delivery ???? (who actually rang us to complain that her funiture had not been delivered), in the end we thought it best to cancel our order and are currently awaiting a refund , if you shop here good luck !!!!!!

VCS_2

Was really worried - after placing an order with furniture deal I found this forum!
However....ordered Amalfi and Sheraton bedroom furniture. Amalfi arrived in 3 weeks, Sheraton in 4 weeks. Customer service people were really helpful and managed to deliver the items, as I requested, before I went back to work after maternity leave - 4 weeks earlier than they originally told me. All items arrived safely and were complete. Best prices I could find on web for what I wanted. Very good quality items. Really can't fault them. Not sure what's happened to other people?