Three Itemised Billing Charges (merged threads)

davieg11

burnleypingu wrote: »

I've just tried to fill in a complaint form on the otelo website but its keeps saying that i've got to give them 12 weeks to process the complaint before i can do anything with Otelo.

Any got the same problem.

I'm going to have to ring Ofcom tomorrow and see where i stand.

I just phoned otelo and told them that I only have a month to resolve this dispute. They were very nice and helpful. They gave me a reference number and the 3 mobile executive address to post a letter to.

jasonwatkins

well the supervisor from the customer options team has just rung me back and told me that as I took out my contract after the end of october 2007, i accepted the updated terms and conditions - even though nobody actually bothered to tell me about them - so they absolutely would NOT be cancelling the contract without a termination fee.

She claimed that as 3 update their website with their terms and conditions, this constitutes telling me of the change ...

Next stop OFCOM I think.

loup67

That's exactly what they told me too,i think they are cracking down on losing customers desperately,but are they in the right?What else can we do!?It seems so unfair that they are saying no, when their t&c's seem to be on our side,surely the change should have been pointed out when we renewed?

Joyful

kidcat wrote: »

they never offered me anything, I would have jumped at an N95 8gb. I wonder if I called cust serv up whetherthey would offer me anything? How many texts with the 500 mins?

The 500 mix and match means you can use any mixture of voice mail and texts up to 500.

amz84uk

jasonwatkins wrote: »

as I took out my contract after the end of october 2007, i accepted the updated terms and conditions -

She claimed that as 3 update their website with their terms and conditions, this constitutes telling me of the change ...

This seems to be the standard line that 3 are using now - fobbing customers off by saying that we agreed to the change in t&c's.

What we need to do is obtain a copy of the t&c's that were in place in Oct/Nov 2007.

More importantly (and probably a stronger point), we should argue why we are being sent this letter confirming change in T&C's if we had already (allegedly) been advised of the change in T&C's when we took out the contract. According to 3, we shouldn't need to be advised of the change in T&C's.... yet why have they sent the letter to us?

jamiesd

I sent an email via My last week and also sent a letter by recorded delivery on Friday.
I am just off the phone with the call centre(they phoned) advising me i cannot cancel as i only took the upgrade in April.
I argued how not but they were adamant that i had agreed the terms when i upgraded.

I really thought i may get out of it, I've been looking for an excuse as the signal has been shocking the last 6 months.

Whats my next move?

amz84uk

jamiesd wrote: »

I sent an email via My last week and also sent a letter by recorded delivery on Friday.
I am just off the phone with the call centre(they phoned) advising me i cannot cancel as i only took the upgrade in April.
I argued how not but they were adamant that i had agreed the terms when i upgraded.

I really thought i may get out of it, I've been looking for an excuse as the signal has been shocking the last 6 months.

Whats my next move?

Next move is to ask for a letter of deadlock from 3, asking them to confirm their decision (not allowing you to disconnect penalty-free) in writing.

Then refer to OTELO to dispute.

loup67

More importantly (and probably a stronger point), we should argue why we are being sent this letter confirming change in T&C's if we had already (allegedly) been advised of the change in T&C's when we took out the contract. According to 3, we shouldn't need to be advised of the change in T&C's.... yet why have they sent the letter to us?[/quote]


I asked this question in a call to the Glasgow office and he told me that the letter was being sent out as some customers pre oct07 were not aware of the changes,I answered with the fact that not only was I not told of the (alleged)changes but also surely they were aware of which customers renewed or took out new contracts before or after oct07,if not,how crap are they?So much for the green/paper wasting arguement,I can't believe anything I'm being told!They are liars!

duggie1982

Email addresses i used on Tuesday

[EMAIL="Executive.Office@three.co.uk"]Executive.Office@three.co.uk[/EMAIL]

[EMAIL="kevin.russell@three.co.uk"]kevin.russell@three.co.uk[/EMAIL]

Got a call today from the Executive office confirming they have accepted my 30 days notice.

Just sent another for a family member who signed up in April 08, see how this goes.....

Also, everyone check there bill and count the seconds and min. Are they rounded up!!!!! E.G. if the bill says you have used 102.34 secs then you cant be on the new T&C's, can you?

loup67

I KNOW I'm not on the per min billing yet but they're still saying I can't cancel!They're seems to be no rhyme or reason to who they're letting off the contract,infuriating!!!!!