Three Itemised Billing Charges (merged threads)

Raven

bitgiggy wrote: »

Just managed to cancel my contract with ease over the phone, dialed 333, explained my situation and was put straight through to the cancellation department. Here they tried telling me that as I took out my contract BEFORE October 2007 I would be eligible for an early termination charge, basically told them this was rubbish and quoted their own T&C's to them, after a little while of trying to get me to stay he said I could cancel with no charge and is sending out my PAC code to me immediately!

Thanks for the help on this forum! Am now out of an 18month contract and free to look for a better deal

Can I ask what type of account you had with them - was it a mix&match ?

jennimoo

I'm on direct text 1400 and haven't had a letter yet.

studentdave

I was on Direct Text 1400 but renewed onto M&M.

Has anyone cancelled their M&M?

bindiboo

well just emailed 3 to cancel and have sent hard copy by post too. now what offers are there aboiut to be had?? anyone seen owt? minimum term cntract and line rental as hubby was only payin £15 pm

kidcat

bindiboo wrote: »

well just emailed 3 to cancel and have sent hard copy by post too. now what offers are there aboiut to be had?? anyone seen owt? minimum term cntract and line rental as hubby was only payin £15 pm

There are a few sim only deals if you are happy with your current phone. Orange have a £10 a month deal and both 02 and Vodaphone ave really good but slightly more expensive deals. They are all 30 day notice.

scarboroughkid

MoscowFlyer wrote: »

Finally got a response back from my request for confirmation in writing.

Dear Mr Flyer

We’re sorry to hear that you’ve decided to cancel your contract due to the changes being made on the contract.

I appreciate that you’re writing to inform us about the problems with your contract and I can understand how frustrating this must have been for you.

Just to let you know that your contract is for 18 months and the end date is 18 May 2009. As promised we’ve taken note of your cancellation request for the contract to end on 22 September 2008.

You’ll receive a final bill just after we’ve closed your account. This will include line rental up until the 21 September, as well as any usage outside your allowances for this period. I’d request you to cancel the direct debit from your bank once the final payment is attempted.

If there’s anything else we can help you with, just call us free on 333 straight from any 3 phone. Otherwise you can reach us on 08707 330 333 (national rate) – we’ll be happy to help.

I hope I’ve managed to explain everything clearly about the cancellation of your account.

Your views and opinions are important to us. Please take two minutes to complete our short survey at http://www.three.co.uk/responsesurvey. Your feedback will help us deliver a better customer experience.


Kind regards



Deborah *****
3 Customer Services

TRACKING NUMBER: A0000*******-0000*******

How long did it take for you to receive a reply? I sent a letter of last Wednesday, and was just wondering how long I should be waiting.

thebivel

Hi this is my first post so go easy on me!

I rang Three this morning to cancel thanks to the help on this site, however the first time I rang the lovely CS operative started saying he could not hear me when I said I was cancelling, then he hung up. So enraged I called back, after another 15 mins on hold, the next CS operative says that all of the other mobile operators are doing the same so this is not a detrimental change and then says "I have also checked your account we have not sent you a letter". Given I have the hard copy of the letter (unfortunately at home) I am going to have to post it. Thankfully I took the person's name that called me a liar. He reckons he is going to call me back but I hold no hope whatsoever that he will. Anyone else had anything similar?

kidcat

thebivel wrote: »

Hi this is my first post so go easy on me!

I rang Three this morning to cancel thanks to the help on this site, however the first time I rang the lovely CS operative started saying he could not hear me when I said I was cancelling, then he hung up. So enraged I called back, after another 15 mins on hold, the next CS operative says that all of the other mobile operators are doing the same so this is not a detrimental change and then says "I have also checked your account we have not sent you a letter". Given I have the hard copy of the letter (unfortunately at home) I am going to have to post it. Thankfully I took the person's name that called me a liar. He reckons he is going to call me back but I hold no hope whatsoever that he will. Anyone else had anything similar?

It seems that they are all playing games, I was told it wouldnt apply to me, yet others on the same contract have been released! I taped the call as I was on my mobile it was easy.

asandwhen

asandwhen wrote: »

I have just recieved the letter saying they are changing my terms - I was on the 75min 600 text tarriff which was due to expire in september - BUT i upgraded in May to a new tarriff of 150mins 700texts 25video mins £5 dowloads for a discounted £18 per month - the contract although running from may runs for 18months starting in sept - Now because i have just got this letter does it mean that I can now cancel my new contract? and how do i go about it?

I think the contract im on is the direct text 1400 but I have only just upgraded to it a few months ago - I have had the letter can I cancel?

bitgiggy

Raven wrote: »

Can I ask what type of account you had with them - was it a mix&match ?

I was on the '£20 texter' tariff with an X-Series Gold bolt on, which worked out to £30 per month all in all.