Three Itemised Billing Charges (merged threads)

appro

Paragraph 10.1(d) wasn't put in because 3 want it there - it's basic contract law and they're obligated to include it. They have changed the terms of the original contract we all signed and therefore have no option, under law (never mind their terms and conditions) other than to cancel anyone's contract if requested.

Obviously they'll try to blag everyone who calls in an attept to avoid cancellations, but it's just a delaying (annoyance) technique. Stick with it (even when they have 'technical difficulties' accessing customer accounts - this the message I get when I call customer services now). Hehe.

Oh, Hi by the way..

Appro.

nokianeeds

davieg11 wrote: »

Thanks for this info. I have just typed a letter and I am going to post it recorded delivery tomorrow. I will let you know how I get on. I remember when Orange changed their T&C's and a load of people on hotukdeals said they got their contract cancelled.

any chance you can put up a copy of the letter as i would like a template as what to write quoting the right parts of the t&c's

silentalibi

ok this link may be of interest to some of you

http://www.opsi.gov.uk/si/si1999/19992083.htm

its the law relating to consumer contracts in the uk, particularly this point:

looking at unfair contract terms, down the page in part two you'll find

"(l) providing for the price of goods to be determined at the time of delivery or allowing a seller of goods or supplier of services to increase their price without in both cases giving the consumer the corresponding right to cancel the contract if the final price is too high in relation to the price agreed when the contract was concluded;"

you can argue that £12 a year makes a difference to you, read them that point out loud and see what they say against the law...

davieg11

nokianeeds wrote: »

any chance you can put up a copy of the letter as i would like a template as what to write quoting the right parts of the t&c's

Just a basic letter I wrote
Name

Address

Postcode

Account number : ******

3 Mobile number : ****




Dear Sir/Madame,

I am writing to cancel my contract as per your terms and conditions section 10.1(d). You have changed my terms and conditions to the per minute charge that contravenes my T&C's for this contract.

Here is a copy of section 3 10.1(d)

·[FONT=&quot] [/FONT]Within one month of a detrimental variation to your agreement. You can end the agreement within one month of us telling you about a variation to your agreement (which includes your Price Plan) which is likely to be of detriment to you. You must give written notice to 3 Customer Services within that month and your agreement will finish at the end of that month once we receive your notice. (A Cancellation Fee will not be charged.)


Yours
*******

Gordie23

I have just been speaking to a manager from 3's disconnections team, he says i cannot cancel my contract due to these changes as i accepted these changes when i upgraded in march, but i explained to him that i was never informed of any changes. I threatened to go to trading standards but his didnt seem to have any effect on him. does anyone know if he is right? i have sent of a letter and i am in the process of sending of an e-mail because i think i am being taken for a ride here

zoe_b

Well I've sent an email through My3 and I'm sending a letter (recorded delivery) today.

Has anyone managed to cancel purely due to the fact that they're charging for itemised billing?

I'm on a Mix & Match 1100 contract so the rounding up to a minute doesn't affect me & I already pay by DD.

john1973_2

just got my reply from the exec office

Thank you for your recent communication, received via our Chief Executive, Kevin Russell, highlighting your concerns.
I would like to confirm that the Executive Office is currently investigating the issues you have raised and you will be contacted within 5 working days to discuss the results of their findings.
In this interim period, should you wish to comment further on the issues raised, please call the Executive Office on 08707 330 295, between 9am and 6.30pm, Monday to Friday.
Once again, thank you for bringing this matter to our attention and for your continued patience, during our ongoing investigations.

silentalibi

just on the phone now, on hold for some reason. i'm on cancellations. they're claiming that the £1 billing isn't a service of 3, its something that they gave us for free and that if we want it it'll be £1 or free online, as free billing wasn't in the terms and conditions or part of the tariff when you sign up

urgh.... might just tell them i'm dying and have days left... i bet they'd still be smartasses and say something like until we have a confirmation of your death you'll still need to pay your contract!

i'm not really dying by the way

Gordie23

OK, this is driving me mad. I have had yet another call from someone from 3, and they say that itemised billing has always been convered by the company (how nice), and the charge is simply being assed to the customer. I argued that this is a breach of the T's and C's. but they were having none of it. They are claiming that the itemised billing is not a breach. I have also recieved and automated response e-mail, which basically states the ways in which u can cancel your contract, but it never even mentioned anything about the letter!! This is driving me mad!!

bettyboop61

had letter this morning dated 5th august as from 20th october £1 per month for itemised billing.
more important to me was the change in billing for calls as from 23 sept i would go onto per minute billing instead of per second.
i have 4 contracts with 3 so that is a lot for me per year.
ARE THEY IN BREACH OF CONTRACT?