Three Itemised Billing Charges (merged threads)

kidcat

I have been contacted by cancellations who say that I have received the letter in error and that per minute billing will not be taking place. I have recorded the converstaion as I do not believe them I think they intend to tell customers this and then after the 30 day period is up deny it. She admits the itemised billing will still be charged, to which I replied that I still wanted to cancel as they have acted in detriment to my contract, she said no it doesnt work that way, I argued and stated I had taken legal advice but she refused to budge. When i held on she terminated the call.
I will try contacting the exec office later and include the details of the conversation and await the result but its not looking good.

gsmmad

kidcat what there sayin is BULL CRAP!

they tried to say that to me, but what the person says is you are not on there ....of course ur not because it hasnt taken effect yet!

kidcat

gsmmad wrote: »

kidcat what there sayin is BULL CRAP!

they tried to say that to me, but what the person says is you are not on there ....of course ur not because it hasnt taken effect yet!

No she definitely said it had been sent in error and that only the itemised billing applies to me, only contracts taken before Oct 2007 are affected by the per minute billing..

I have her on tape lying! Should look good in court, suppose I could also post on Youtube, maybe I will point that out to the exec guy.

Scotsgirl

I was told this as well

Have two accounts with 3 & received two letters advising of the new charges so phoned them & after getting transferred to 4 different people eventually got told I could cancel & did I want to keep my numbers. I said yes & then I got disconnected :mad: Called them back again & was told that the letters I received were sent in error and should not have been sent to me as they are not on my price plan! I explained that earlier I was told I could cancel & even get to keep my numbers but again he said this new charge will not effect you.

Called them back yesterday eventually got through to disconnections but surprise their system was down & they could not retrieve my accounts. He asked me to call back in 2 hours! Think they are just fobbing me off as I only took out the contracts in June 08. It is very frustrating & has to be the worst customer service.

Jez

Jadey, Id defiantly not accept the changes if you are not happy to do so. I called several times before I got my PAC number. It probably depends a lot on who you get to talk to. The most important thing is to explain that the changes will be of detriment to you in writing as you are not getting the same benefits as you signed up for. I hope it works out for you and others on the forum that have not yet been able to cancel.


The other point Id make to them is that their own terms state you must let them know within 30 days of the proposed changes having been communicated to you. I said to them that the issue would have to be resolved within 30 days of me contacting them otherwise they could try to say I had accepted the changes.

silentalibi

yep, i too have been on the phone to them
i'm on mix and match 300 but havent been informed of these changes, i just happened to be lucky enough to find them!

they said call back in 2 hours, their systems are down atm... :mad:

the rounding up to one minute doesn't apply to me, but i want to leave them anyway! so i said i wanted the itemised printed billing like i have done, and that an alternative e-bill would not be good enough for my records, and since they are changing something since how it was when i made the agreement they will have to let me cancel with 30 days notice. one bloke said ring back in 2 hours and another one said tomorrow, then he mumbled something about 3 being able to change policy agreements with 30 days notice or something when i insisted he made a comment after i said that he would not need my account records to be able to tell me that yes, that's correct and one could cancel if they change any of the prices since the original agreement...

qwerty2k

right, they emailed me back an actual written response which essentially told me if i wanted to cancel i would have to pay.

I wrote an email back stating that due to the itemised billing charges being to my detriment i am allowed to cancel with no charge (is this correct yes? and has anyone actually cancelled their contract on the itemised billing ALONE?). They then rang me but i couldn't answer my phone as i was driving and just asked me to ring them back. think i might just send a well laid out letter and hope i get a call from the glasgow branch instead of the indian.

kidcat

I think they have just decided to stone wall everyone knowing that there is nothing we can do, I need to take my number so have to have a PAC, so walking away isnt an option.

Jez

Id like to know why they keep people on hold only for them to find out the systems are being upgraded. Surely they could upgrade their systems at a more convenient time (for their customers)?


Had a call earlier from 3 and they hang-up when I answered. Presumably to offer a retention deal. I'm off to O2 SIM only deal (£20 600 mins/500 text and unlimited browsing).

digp

jebervic wrote: »

I have 5 contracts, had a letter for all of them, so I suspect anyone with 3 contract has had it.

I haven't. Did it come with a bill or something?