Virgin Media Retention thread

greyster

disconnect and reconnect plus £150 quidco. Then get your neighbour's deal.

bristolleedsfan

Van_Diemen wrote: »

Do you guys think trying again will get me better results or is this the current VM stance with existing customers?

Tell them u are thinking of going to O2 :

7.34 standard up to 8 meg as a O2 PAYG customer with first 3 months free + 50.00 Cashback via Topcashback

+ BT Line rental with free line connection

Not much more than 150.00 a year in total after the 50.00 TCB O2 Cashback + whatever O2 PAYG topup requirement there is.

Or quote up to 20 meg O2 prices with 75.00 TCB Cashback and first 3 Months free. ( works out slightly less with the xtra Cashback)

http://broadband.o2.co.uk/home/packages.jsp

http://www.topcashback.co.uk/retailerdetailO2_Broadband.htm


Save me looking back through the thread can someone please give me retentions phone number for non VM phone customers.

Also whats the best Broadband only deal people are getting pse, Im a 2 meg broadband only customer which was upgraded to 10 meg, first 12 months contract finishes in a months time, im paying 10.00 a month for first 12 months and dont really want to pay more than 10.00 a month with VM.

Does anyone know say a contract ends on 5th October, if notice is given today to terminate VM on 5th October, If say a new order was made later on in September for a new service to be installed on 6th October via TCB would it be classed as a new customer. ???????????????

Scrounger

bristolleedsfan wrote: »

Save me looking back through the thread can someone please give me retentions phone number for non VM phone customers?

0800 052 6060 (options 3,2,2)

Scrounger

catieeb06

I called up "pretending" to be my mum as I seem to have more knowledge of her financial affairs than she does.

I told them I wanted to leave to go to Sky and do the 3 for £30 offer they had back then.

Got her over £20 per month saving and inc her bband speed and tv package with a V+ box thrown in.

Saeed

catieeb06 wrote: »

I called up "pretending" to be my mum as I seem to have more knowledge of her financial affairs than she does.

I told them I wanted to leave to go to Sky and do the 3 for £30 offer they had back then.

Got her over £20 per month saving and inc her bband speed and tv package with a V+ box thrown in.

Can you list what services you have and the price you are paying. what you wrote above is useless as it gives no info at all.

ashnojutsu

I'm a long-time ntl/VM customer, and I'm on a relatively poor deal:

M TV
M BB
Talk weekends
=£31 p/m

The exact same deal is advertised on the VM website for £25. i'm going to find out some good ADSL BB deals, get a free re-connection with BT and pay them £11 per month line rental (which I do with VM anyway).

Then i'll phone up cancellations, armed with my better deal and see what they can offer- if nothing is given then I will get BT to transfer my landline number to the new line and get a better BB deal.

getmore4less

ashnojutsu wrote: »

I'm a long-time ntl/VM customer, and I'm on a relatively poor deal:

M TV
M BB
Talk weekends
=£31 p/m

The exact same deal is advertised on the VM website for £25. i'm going to find out some good ADSL BB deals, get a free re-connection with BT and pay them £11 per month line rental (which I do with VM anyway).

Then i'll phone up cancellations, armed with my better deal and see what they can offer- if nothing is given then I will get BT to transfer my landline number to the new line and get a better BB deal.

That should be around £20.

I have now(when they bring the V+ box.)
M TV
M BB(10mb)
talk anytime
V+ HD

£24.50.

bristolleedsfan

Best I was offered was low user 2 meg @ 11.00 for first 6 months ,,,15.00 thereafter ....or 10 meg @ 16.00 a month. ( Been paying 10.00 a month for last 12 months)

Saeed

bristolleedsfan wrote: »

Best I was offered was low user 2 meg @ 11.00 for first 6 months ,,,15.00 thereafter ....or 10 meg @ 16.00 a month. ( Been paying 10.00 a month for last 12 months)

try phoning back and speaking to another operator, you should be able to get 2meg for £11 for full 12 months!

bristolleedsfan

Saeed wrote: »

try phoning back and speaking to another operator, you should be able to get 2meg for £11 for full 12 months!

Made another call was offered 10 Meg for 13.00 for 6 months and was told a credit would get put on my account so that I get the 13.00 rate for a further 6 months, was mentioned that I can call up again to see if their are any better offers avaliable. :j