Virgin Media Retention thread

spud17

the flexibility to move around as and when I like

That's why I keep my BT line, each time I've threatened to leave they say "it'll cost you £120 to get a line", I then say " check your records, I don't have your phone".

I suspect that I could be another leaving in the next few months, just waiting to see exactly how things pan out with the changes, and if they honour my 6mth contract/12mth deal.

James21_2

I currently pay £69.00 for Large BB, XL TV, evening and weekends phone, Sky Sports 1+2, a V+ box and one addtional standard box.

Iv been out of my contract for a while been with them for yonks (was with NTL for many moons before the change over)

Does it sound like im getting a fairly decent deal already or should i try and see if i can get better?

inforapennyinforapound_2

So I had my ebill through at the same time as the "Price Increase" Letter.

Not happy with this I was ready to leave VM for the greener pastures of a traditional phone line and broadband provider.

Alas, once requesting disconnection I was offer my existing 2MB BB for £14 a month for a period of 12 months.

Figured it was more to pay, but I was happy to do so to avoid the hassle to move elsewhere and and paying for a phone line that I don't need.

Done

MORPH3US

inforapennyinforapound wrote: »

So I had my ebill through at the same time as the "Price Increase" Letter.

Not happy with this I was ready to leave VM for the greener pastures of a traditional phone line and broadband provider.

Alas, once requesting disconnection I was offer my existing 2MB BB for £14 a month for a period of 12 months.

Figured it was more to pay, but I was happy to do so to avoid the hassle to move elsewhere and and paying for a phone line that I don't need.

Done

Do you have any other services with them mate?

I was in the same position as you so rang them up and even when I threatened to cancel they said they couldn't do better than £18. So I ended up cancelling.....

inforapennyinforapound_2

MORPH3US wrote: »

Do you have any other services with them mate?

I was in the same position as you so rang them up and even when I threatened to cancel they said they couldn't do better than £18. So I ended up cancelling.....

Nope - I only have broadband. They tried to sell the 10MB Boardband, at £17 but I made it very clear I didn't need anything more the 2MB.

If it helps anyone else, I noted
1. that there was previously a BT line to the house, so there was little chance of me having to pay the connection fee.
2. that for 14.99 I could get BB, Phone line inc evening and weekend calls with talk talk

greyster

I have to phone them next week, only have bb.

Paying £10 right now, are you saying the best case is that I will have to pay £14 for 2Mb?

I'm a heavy user but I don't need more than 2Mb!!!

mrwibble

Paying £36.21 for XL BB only - noticed that new customers get XL BB for £35 pm incl once the intro period runs out - I'm out of contract but sadly my maximum DSL speed would be 2mbps so thats really not an option - anyone else got a reduction to £35 ?

billy1690_2

hi what should i do?
have bein with telewest few years virgin took over bein with them since
i get charged line rental £11.00
broadband size XL £37.00
starter tv £5.00
F I B £1.00
total £54.50

if i had XXLbroadband & M phone i will cost £46
so ant tips on how to haggle them down
do have slow speeds at present & when i switched over to virgin thay just happend to forget that my old telewest moden could not get my full speed and was stuck with poor speeds

meinnit

After threatening to leave for BT I got offered the following for £28.90 with e-billing:

XL Phone (inc 4 extra phone features)
L Broadband

Is this a good deal?

xxxdarlingxxx

Hi there

I have a BT line and Virgin Media DSL Broadband 5 meg. I pay £17.99 Recently they have been reducing my speed if I do any downloading.

Who would be best to threaten to move to for real unlimited downloads ?

Thanks