Virgin Media Retention thread

AndyPK

taiko01 wrote: »

Hi guys , i got virgin media 8 months ago and my discount period is over and I got the price increase letter and phoned to cancel and someone phoned me (could be sales and not retentions) yesterday to offer me this

£19 for 50 Mb BB / XL Phone + Call Display + Call Waiting [if line rental paid in advance]

I am Currently paying for my package £29.40 (line rental was paid in advance) , so my question can i do better ?

I would be happy with that.

You are lucky they are letting you change things before you are 18 months in !

taiko01

jem16 wrote: »

So is the £19 on top of your Line rental Saver or including it?

its £19 for the 50 meg BB and Tel + unlimited land line calls on top of the line rental saver.

taiko01

AndyPK wrote: »

I would be happy with that.

You are lucky they are letting you change things before you are 18 months in !

They have no choice as they are putting up the prices

I am debating wether to go for it as it will mean i pay 19+13.60=£32.60 a month for 50 MB BB and Tel line rental and unlimited local calls.

jem16

taiko01 wrote: »

I am debating wether to go for it as it will mean i pay 19+13.60=£32.60 a month for 50 MB BB and Tel line rental and unlimited local calls.

Well I have seen some quoting £19pm for all that but with weekend calls only. £8 extra for anytime calls so £27pm. There's no such thing as unlimited local calls so I'm assuming you mean anytime calls to UK landlines.

But it's not too bad.

AndyPK

taiko01 wrote: »

They have no choice as they are putting up the prices

I am debating wether to go for it as it will mean i pay 19+13.60=£32.60 a month for 50 MB BB and Tel line rental and unlimited local calls.

Yes it is silly. Well have a go at screwing them down further.

Altarf

taiko01 wrote: »

I am debating wether to go for it as it will mean i pay 19+13.60=£32.60 a month for 50 MB BB and Tel line rental and unlimited local calls.

Sounds a terrible deal.

After paying for the line rental annually upfront, I pay £5 per month (structured as 6 months at £5, 6 at £9.99, plus a £30 credit upfront) for 50 MB BB, Caller ID, and weekend calls.

So you would be paying £14 per month for the weekday calls and the call waiting.

taiko01

I was going to refuse it as i think that was sales and not retentions !

Altarf

taiko01 wrote: »

I was going to refuse it as i think that was sales and not retentions !

£5 per month was offered by sales, not retentions.

taiko01

well as the say , never ever accept the first offer

alan17

BB XL
TV XL
Phone weekends free

+Sky sports

It's about £80 at the moment not including line rental as i paid for the saver.

Been trying to negiotiate.
So far the best offer is £54 including increasing calls to free evenings but loosing BT sport. That also does not include line rental.

Going to try again soon as think that is not great.