Virgin Media Retention thread

fuzzgun19

Is anyone wary of people calling up saying they are from VM and asking for characters from password etc?

I had a call 2 nights in a row from VM saying something about offering me special offers, foreign sounding guy.

I have not called to cancel or anything (yet) only went on 'chat' asking if I could cut costs.

I just put the phone down when he was insistant I confirmed my details.

Futuristic

Johnny.99 wrote: »

Hope you get them tomorrow. I wasn't phoning to cancel tonight, but he attitude made me think "well if you don't want my £100+ per month, I'm sure someone else will".

Any idea if they phone out on Saturdays, or after 6pm during the week? And do they leave a message that you can call back on? I'm free for the next couple of days, but after that it becomes a bit patchy.

You cannot call them back, they may leave a message however. Usually calls back in a few days.

Johnny.99

Futuristic wrote: »

You cannot call them back, they may leave a message however. Usually calls back in a few days.

Thanks. Any idea if they call up until 8pm, or at the weekends?

visidigi

They rang me at 6:18 the other night, missed that too.

Still waiting to be be called when I am actually in - looks like they have annoyingly lost my mobile number...

Futuristic

If you have the callers name if left on voicemail/answering machine, you can ask for a call back from Live chat or 150 retentions.

Just mention you had call from "outbound retentions team" and give them a time to call back ideally with the callers name if you have it and number to call on.

I had done this through live chat when I received a voicemail and they called back the next day.

Johnny.99

Thanks again, guys. Hopefully they'll get back to me soon.

NewShadow

I've just got broadband (100mb?)

Been having a few connection problems recently, plus the new price rises, so I phoned to cancel.

Paying £27, going up to £29 - offered £20 & a new router.

Being sent the new router and deal in writing, with 14 days to see if it fixes the problem and decide if I want to stay.

What do you guys think? Decent offer?

newbie1980

wow

just rang virginmedia and theyve given me the new customer deal which they have never offered ever before and also there relocating my router as dont have desktop any more
theyve given me big kahuna sports package £40 a month saving for 9 months then he said ring again in 9 months and we will see what we can do
i was in contract until may next yr so was unsure if they could do anything
this was the first time of ringing not a call back

Vbl

Got offered

200mb Bb
Xl TVs with sky sports/movies Hd
Xl phone
1tb TiVo and 1 hd box
Free 1 year line rental

£82 / month

visidigi

Vbl wrote: »

Got offered

200mb Bb
Xl TVs with sky sports/movies Hd
Xl phone
1tb TiVo and 1 hd box
Free 1 year line rental

£82 / month

Thats roughly what I got last year - thats what I want this year - although the XL telephone is wasted on me, so hopefully something a little less :D