Virgin Media Retention thread

Browntoa

Post question forum policy moved to the correct part of the forum

Forum Policy and Rules part

Browntoa

And a reminder that the forum does not allow you to post links to , or mention the referral threads on the main forum

This also includes saying " pm me for my referral or further information"

Quote :-

Any referrals on any other forum boards will be removed when reported, as will links to the Referrers Board from the main MoneySaving boards.
This also includes members saying "Please PM me for the code" or "check my post on the Referrers Board". The overriding rule is that no advertising is allowed.

Browntoa

And if you want to debate forum policy and rules then this is not the thread to do it , there is a dedicated part of the forum for that

Browntoa

Browntoa wrote: »

Post question forum policy moved to the correct part of the forum

Forum Policy and Rules part

And again , post moved to forum policy section as questioning forum policy , not the topic in this thread

jsinc

grimsalve wrote: »

Not sure if this is a good or bad deal...

Was paying £26.14 a month for 50mbps broadband and M phone. This was inclusive of an £8 loyalty discount that's due to expire at the end of November.

I contacted VM via their online chat service and mentioned I was thinking of leaving - they offered me the same package for £24.49 (12 month contract with a discount for 18 months)

Not great. I recently signed up for a 12 month contract with same BB/M Phone as you via a uswitch offer which with line rental saver comes to £17pm (now expired although there's a newer not quite as generous one if you google).

grimsalve

jsinc wrote: »

Not great. I recently signed up for a 12 month contract with same BB/M Phone as you via a uswitch offer which with line rental saver comes to £17pm (now expired although there's a newer not quite as generous one if you google).

I did wonder about the line rental saver but I didn't fancy paying for 12 months in one go (and I'm not sure how this would affect my discount). The problem I have is that BT broadband is terrible in my area so I didn't want to go too far down the "threatening to leave" path.

cklass

Line rental saver doesn't affect your discount. They don't force you to leave just because you've threatened to do so. The only way you can go too far is if you book a cancellation date and then allow that date to arrive. If they don't ring you to try and 'change your mind', you can always call them ahead of the cancellation date and say you've decided to stay.

It's never gone that far with me, though. Usually, they've offered me a good deal as soon as I've called to say I'm thinking of leaving. Only once have I actually had to book a cancellation, and even then, they soon called and offered me a better deal.

grimsalve

Switched to line rental saver - I think that reduces my bill to 20 quid a month.

jsinc

grimsalve wrote: »

I did wonder about the line rental saver but I didn't fancy paying for 12 months in one go (and I'm not sure how this would affect my discount). The problem I have is that BT broadband is terrible in my area so I didn't want to go too far down the "threatening to leave" path.

I’m normally the one who haggles for parents who use VM as they don't feel comfortable with it. Can take a bit of research and persistence but remember that’s what the department is there for, and from experience you can always at minimum get retentions to match existing customer offers via loyalty discounts if polite and logical. Look at it from their sales perspective - would they rather drop a few quid a month or ~£25. The current uswitch deal amounts to £18pm so I'd start with that.

visidigi

Its that time of the year again - after the manually applied discount ran out the disconnection request is in.

Offer from inbound retentions was pitiful - £4.50 discount (on a £120 a month bill).

Let's see what they come through with this time round...