Virgin Media Retention thread

den169

Geeteese wrote: »

Have switched back to Virgin Broadband after being on Sky and was offered by Virgin - pay £128 phone line rental up front for 1 year (instead of £15.99 pm). That's a saving of £63.88!!! Great saving :j :j Have told friends who have gone for it also, it's called the Line Rental Package I think. Just say you want to pay £128 for phone line rental. You pay on your card not on your bill.

It was £120 last year.Don't know how they can charge line rental when everything comes down the same cable,

CAPTAINBLONDECHICK

Afternoon all

I had:
V+ with TV xl
BB (30mb) and Superhub
Phone M
Was paying about £49 p/m over 12mths (with £120 credit), it then went up to £55 p/m with the Feb price increase

Phoned retentions few weeks ago - best they could offer was to bring it down to £52 with upping BB to 50mb (which everyone is getting over the next few months anyway ....) so I went ahead and cancelled

Got "the call" and was offered:-

TIVO with TV XL (free install)
BB now 50mb with new Superhub2
Phone M
£40 p/m on 12 months contract

I'm happy enough with that but anyone reckon I could've done better?

Chris101

Negotiated and had installed yesterday the following -
100mb
Telephone with weekends free
Free install
£23.50 a month with one month free

Although I am starting to think its a poor deal.

I have been with VM for the last 6years and I am in a high utilisation area where at peak times I can't even play games due to the lag and download speed fluctuate.

This issue has been present for over 3years and never been fixed even though so many people have reported it from my area.

Virginmedia accept it as a valid issue and like all the other times they are investigating it but no ETA for a fix.

So I am getting a partial service which I believe VM should be able to compensate/reduce charges until my issue is sorted out.

Do you all think that is fair and if so, what monthly price should I push them to?

Thanks

V1NNY

CAPTAINBLONDECHICK wrote: »

Afternoon all

I had:
V+ with TV xl
BB (30mb) and Superhub
Phone M
Was paying about £49 p/m over 12mths (with £120 credit), it then went up to £55 p/m with the Feb price increase

Phoned retentions few weeks ago - best they could offer was to bring it down to £52 with upping BB to 50mb (which everyone is getting over the next few months anyway ....) so I went ahead and cancelled

Got "the call" and was offered:-

TIVO with TV XL (free install)
BB now 50mb with new Superhub2
Phone M
£40 p/m on 12 months contract

I'm happy enough with that but anyone reckon I could've done better?

I got something very similar to your package but with 2 additonal V+boxes and 100mb broadband for £44.22 per month (after discounts/credit applied). All on a 12-Month contract, guaranteed no price increases during this period.

TV XL
1TB Tivo
2 x V+boxes
Phone M inc Line Rental
100MB Broadband (with free Superhub 2)

So if you take out the extra 2 x V+boxes monthly rental of £13 (£6.50 each), that would then bring it down to £31.22 each month - Which would then be exactly the same package you have apart from double the broadband speed. A good price to aim for would be £35 per month and double the broadband speed from 50mb to 100mb.

You could try to renegotiate (if you are within the cooling off period of the new contract) by calling them up to say you wish to cancel as you are not happy with what you were offered and then wait for outbound retentions to call you again. I’m sure they would not want to lose you as a customer for the sake of £60 odd quid and doubling your broadband speed.

rosegirl36

Pretty sure my contract is up, i an currently paying

Tv size M Broadband upto 20mb £35.65

Phone Rental £15.99

Total £51.11 , i was getting a loyalty discount of £8 but this didn't appear on latest bill

I know i can get all this a lot cheaper elsewhere, and dont really want the tv package as freeview is all i want, I am going to give them 30 days notice of cancellation anyway.Not interested in the phone deals as we NEVER use the landline
Question is would i be better elsewhere or would Virgin make it worth my while to stay?

elantan

Just to say, I closed my phone and tv account with virgin, I also got rid of my live TV, just kept my BB ... So glad I did, I no longer get stupid calls asking me if I want solar panels or a new boiler, I no longer have all the crap on my TV to choose from

Life is simpler and much cheaper

good_advice

Our new 12 mth contract =
£128 phone line rental. Paid by card. Then £20 DD.
50mb with superhub 2
M+ TV with Tivo box
M phone with free local weekend calls.

So.... Total = line rental with free local weekend calls, tv M+ and 50mb broadband = £386.00 per year.

lisah31_2

I rang them saying I wanted to check if my contract was up as I was thinking of leaving. They offered me:


50mb BB with new Superhub
Phone with Talk Weekends
I will pay £128 up front for line rental, the remaining charge is £9.50pm.


When the confirmation email came through, it left on my V+ M TV package for that price (which I took to be an error they would later correct)


Today had a call from 0800 0522160 Retentions, saying that they would include the M TV package for the same price of £9.50pm.


This brings my monthly charge to £20.17, whereas I've been paying £48 pm for the same phone and TV but only 20Mb BB.


New total = line rental with free local weekend calls, M TV V+, and 50Mb BB = £242 per year.

MrsBean

Hello

We have Sky for TV and Virgin for phone and BB. Am currently paying £67 for TV (inc Movies and Sports) and about £50ish for phone and BB (talk anytime, some 08 numbers, 30MB BB and line rental).

All in all about £120 + per month which is getting very hard to swallow. We have to stick with Virgin for BB as we can't get a decent service other than through cable (tried Sky BB previously and it was unusable).

Have cancelled Sky and it's due to be cut off today. I am now thinking that I should have cancelled Virgin at the same time and let the retentions teams compete to keep the whole business.

I feel as though I should get a better deal buying from one supplier but neither came up with a tenpting deal in initial conversations.

Thinking I will cancel VM in the morning. Do you get the same 30 day notice period as for Sky?

Thank you for any views or advice on likely best course of action.

faddy

My son is on a serious moneysaving quest and I've promised to help him getting his Virgin bill down. He's out of contract and currently pays £56.99 pm for Broadband XXL, TV M+ and a phone line. He only needs "up to 50Mb" broadband and TV M (not M+), and doesn't need the phone line.

Is it better to downgrade to his more modest requirements before talking to retentions, or to let retentions incorporate the downgrade in any offer they may make? What rental can we hope to negotiate for slowest broadband & TV M?