Virgin Media Retention thread

donfanatico

Just called retentions again to say SH2 has arrived and working ok, now have been bumped up to 100meg BB and M+ TV for 2£ less than I pay now for 6 months and then same price as now for the rest of the contract.

cklass

donfanatico wrote: »

VM will be upgrading me for free form 30Mb to 50Mb between Aug2014 and Jan 2015. I've read that some people have managed to get upgraded earlier by calling retention. Does anyone know what to say or has successfully managed to to get the upgrade earlier?

By the way it's 150 option 5 then option 3 (or 2 , I cant rememebr now )

Yes. I just called and explained that I wasn't going to be upgraded until the end of the year, but that I'd heard that if I called their department, they may be able to get me upgraded earlier. The person I spoke to was surprised that I was expected to wait so long for the upgrade and had me upgraded immediately. Great customer service.

ikr2

Update: I called VM today and got offered £7.50 a month for broadband and £128 line rental saver - equivalent to £18.17 per month overall. So that's £270 (over 55%) saved per year, plus 2% (£2.56) cashback on the credit card I paid the line rental saver on.

I quoted the Plusnet and BT 16MB offers, plus VM's own broadband own 50MB new customer offer (£23.75 per month)

We lose the anytime call package but keep weekend geographic calls, caller display and anytime calls to 0870 and 0845 no.s.

Also I discovered it is best to take broadband tech problems to Virgin's online forums. Called them up in December to no effect. Reported it on the forums and got an engineer visit last Monday: replaced connector outside and new superhub (now up to 50MB) and connection problems solved.

V1NNY

Called Virgin Media last week to give 30 days notice to cancel all services. 4 days later had a call from the outbound team and within 10 minutes had agreed to the following deal.

New 12-Month contract
(guaranteed no price increases during this period)

TV XL
1TB Tivo
2 x V+boxes
Phone M inc Line Rental
100MB Broadband (with free Superhub 2)

After discounts/credit applied it works out at £44.22 per month (all in).

den169

V1NNY wrote: »

Called Virgin Media last week to give 30 days notice to cancel all services. 4 days later had a call from the outbound team and within 10 minutes had agreed to the following deal.

New 12-Month contract
(guaranteed no price increases during this period)

TV XL
1TB Tivo
2 x V+boxes
Phone M inc Line Rental
100MB Broadband (with free Superhub 2)

After discounts/credit applied it works out at £44.22 per month (all in).

Did you pay line rental upfront.

V1NNY

den169 wrote: »

Did you pay line rental upfront.

No I did not pay anything upfront, it will be monthly billing as it's always been.

rockyboy1

I was offered a retention deal from virgin of 100mb broadband and phone line, cancelle tv as was getting almost same on freeview, I tried for ages to get my download speed higher than was on 60mb download speed, but I couldn't so I called them up, after over an hour the tech dept guy looked at my laptop network adapter and said it was rated N so couldn't accept the speed and taking it to a computer shop to uprade the software would fix it, so I rang local company and asked how much this would be he was baffled as the only way to change adapter to A or similar would be to physically change adapter in laptop at a cost of 85.00 inc parts and labour, so please check your kit is able to accept this kind of speed, I wasted almost 2 hours on the phone to virgin who were adamant it is the customers responsibility to ensure their equiptment is capable not virgin medias so yet again virgin coined it in by charging for something I coudlnt use. and were less than interested that so called tech guy. were clueless,so now I am on a lower speed than I was originally

chopps

rockyboy1 wrote: »

I was offered a retention deal from virgin of 100mb broadband and phone line, cancelle tv as was getting almost same on freeview, I tried for ages to get my download speed higher than was on 60mb download speed, but I couldn't so I called them up, after over an hour the tech dept guy looked at my laptop network adapter and said it was rated N so couldn't accept the speed and taking it to a computer shop to uprade the software would fix it, so I rang local company and asked how much this would be he was baffled as the only way to change adapter to A or similar would be to physically change adapter in laptop at a cost of 85.00 inc parts and labour, so please check your kit is able to accept this kind of speed, I wasted almost 2 hours on the phone to virgin who were adamant it is the customers responsibility to ensure their equiptment is capable not virgin medias so yet again virgin coined it in by charging for something I coudlnt use. and were less than interested that so called tech guy. were clueless,so now I am on a lower speed than I was originally

Older laptops have a b ? type wi-fi adapter built in and these will limit the max.speed to about 23Mb.
So you would only get the advertised speeds using an ethernet cable or changing the wi-fi adapter built in card or using an external USB wi-fi dongle adapter.

visidigi

rockyboy1 wrote: »

I was offered a retention deal from virgin of 100mb broadband and phone line, cancelle tv as was getting almost same on freeview, I tried for ages to get my download speed higher than was on 60mb download speed, but I couldn't so I called them up, after over an hour the tech dept guy looked at my laptop network adapter and said it was rated N so couldn't accept the speed and taking it to a computer shop to uprade the software would fix it, so I rang local company and asked how much this would be he was baffled as the only way to change adapter to A or similar would be to physically change adapter in laptop at a cost of 85.00 inc parts and labour, so please check your kit is able to accept this kind of speed, I wasted almost 2 hours on the phone to virgin who were adamant it is the customers responsibility to ensure their equiptment is capable not virgin medias so yet again virgin coined it in by charging for something I coudlnt use. and were less than interested that so called tech guy. were clueless,so now I am on a lower speed than I was originally

The Virgin Tech hasn't got a clue and the local company are not being honest with you.

To make the situation clearer...

http://store.virginmedia.com/broadband/wireless-broadband/super-hub.html

The Super Hub 2 is a B, G and N wireless router, and its the only one Virgin Do.

And yes, your equipment is very obviously your responsibility.

Reedo

Hi everyone.

I don't pay half as much as many people do on here for their packages (I have less), but I was just wondering if you think it'd be still worth trying to negotiate my bill a little lower, any saving is good regardless of how much you currently pay!

I noticed someone mention on another forum I use (it's a football one, so I decided to come to a more 'experienced' type place and give it a go), anyway this bloke mentioned he has:

120mb broadband (getting boosted to 152mb)
Phone (he doesn't state which size)
.. and 'basic tv' for £35 per month.

The above sounds really good to me, I'm currently getting/paying for this:

60mb broadband (getting boosted to 100mb)
XL Phone - which very rarely gets used, but we're only paying for the line rental of this. And NOT the extra £8.
.. and 'M' TV, which I think is just freeview.

.. but my bill is atleast £47.99 per month, as I'm being charged £32 for my internet.

I suppose in a way I may be being compensated for having not to pay the extra £8 for the XL phone, but since I don't use it that often I'd rather save elsewhere.

Do you think it's worth giving it a shot or should I be happy with those prices? £32 broadband seems a bit steep to me.

Any info would be appreciated.