Virgin Media Retention thread

stu007

dildeep wrote: »

Overall am I paying too much for my package in your opinion?

I've got

m+ tv v+ box
M phone
30mb bb

And am currently paying around £8 pm more than you, if your over paying what am I doing?! (Ringing them Monday to cancel!)

elantan

globalds wrote: »

Could you give a rough idea of what you pay each month now for just the 120 mb service ?

We currently have the 60 meg download service, were going up to 120 meg, the cost is usually £37.50 a month but we will get a "loyalty" discount. .... If I remember correctly we will now be paying £26 a month for the 120meg download

Our previous package had a " friends" discount which was why we kept it a long even though we didn't watch tv we thought he that's not too bad a price, but with the £5.50 extra it just crossed that line for us


HTH

zuadam

My package with Virgin is £28.68 per month. This is the break down of my package :- Talk unlimited
Broadband (up to 20mb)
Loyalty Pack BB/Phone
Total bundle charges £13.69

Phone line rental £14.99

Total £28.68
I dont have a tv package, just broadband and phone, am I paying too much?

dildeep

zuadam wrote: »

My package with Virgin is £28.68 per month. This is the break down of my package :- Talk unlimited
Broadband (up to 20mb)
Loyalty Pack BB/Phone
Total bundle charges £13.69

Phone line rental £14.99

Total £28.68
I dont have a tv package, just broadband and phone, am I paying too much?

Yes. Ring up retentions.

Dand3lions

As a newbie and reading the threads I am astounded at the miriad of prices, various random price increases and loyalty discounts that are "available" - ie to be worked / haggled for. It makes the energy firms with their pricing tariffs seem like !!!!!cats, albeit fat ones.

Clearly, and sadly, it appears to be a case of every one for themselves. This in turn expanding fruitless hours of wasted resources for both customer and supplier.

There has got to be a better way!!!
Apologies if I have gone OT - just gobsmacked by it all.

Ferris

Rang up retentions and managed to get the monthly payment down from £7 to £2.50 a month until Feb (then £4.50/month) by dumping the free evening calls we don't even use. That's for 30mb broadband and basic phone, with 250 free 0845/0870 minutes.

I'll always end up finding people who have a better deal, but it's good to be have a settled price for another year!

andy30

Well just had a call out of the blue asking me if I knew about the price rise. I mentioned I was aware that my deal also ran out in Feb. He said he could look to offer me a deal.

Currently paying £81 so wanted the same services...he came back with a deal of £113 :rotfl:
When I told him why would I stay if I am going to pay nearly 50% extra and "is that meant to be a deal" so eventually he came back with the following which includes the price rise. Which I am happy with (BB is only used for surfing so more than I need speedwise and not sure if will also be upgraded in May)

Bundle charges Talk 08 2
Talk Unlimited
Fully Itemised Billing
Free Voicemail
T V Size: X L
Additional V Box
V+ HD Monthly Fee
TiVo Monthly Fee
Extra Set Top Box Discount
Broadband L (up to 30Mb)
Bundle charges total £35.30

Promotional offer(s) Loyalty Offer £5 off 6 months
Promotional offer(S) total £5.00CR

Phone line rental Telephone Line Rental
Phone line rental total £14.99

Premium add-ons Digital Sky Movie Max
Digital Sky Movie Premier
Digital Sky Sports 1
Digital Sky Sports 2
Premium add-ons total £34.25

New monthly package total* £79.54

mr-angry

After calling up and getting nowhere I gave notice of termination, fully expecting retentions to call and they didn't. Service disconnected and no tv or internet.
Dug out the old email address of the retentions guy I dealt with last year and he got back to me with xl tv, 1g tivo box, hd box in other room, 60mb broadband and line rental for £15.99 per month for 6 months and £67.99 per month for remaining 6 months. I am happy with that, at least until this time next year.

Altarf

Ferris wrote: »

is that £14/month including line rental

Yes, annual £120 LRS plus £4 month, so the equivalent of £14 a month.

zuadam

dildeep wrote: »

Yes. Ring up retentions.

Thanks for your reply, please help me out in this, what am i supposed to be paying? ....and what am i supposed to be asking for when i call retention...sorry if i sound a bit daft but never done this before.