Virgin Media Retention thread

den169

mu7861 wrote: »

Just called them today. Now got:

30mb internet
Unlimited calls day, evening and weekends with 150 minutes to call 0845, mobiles or international.
pay £120 upfront.
With paper bills (They charge £1.75 extra)
for £16.16 a month and £6 delivery charge for superhub.
Thoughts? any good?

Any tv with that if m tv is with it its basically same as my deal i got for £15 a month.
As for my deal being back in december thats absolute rubbish it was april.

mu7861

den169 wrote: »

Any tv with that if m tv is with it its basically same as my deal i got for £15 a month.
As for my deal being back in december thats absolute rubbish it was april.

No tv. But m is simply free view anyway. Did you pay for delivery as quoted as being £49.95?

Gram1

Just got the following deal after having got a half price sky quote and giving my 30days cancellation notice-

XL TV
TALK ANYTIME
30 MB BROADBAND
1TB TIVO
ADDITIONAL V+ BOX
SKY SPORTS AND MOVIES BOTH HD

£65 a month.

ryan92

Gram1 wrote: »

Just got the following deal after having got a half price sky quote and giving my 30days cancellation notice-

XL TV
TALK ANYTIME
30 MB BROADBAND
1TB TIVO
ADDITIONAL V+ BOX
SKY SPORTS AND MOVIES BOTH HD

£65 a month.

That's actually a good deal!

I currently pay £85 for ;

XL TV
60mb Broadband
500gb Tivo x 3
Talk Weeekends

I wonder how I'll get on come renewal time - albeit it's 7 months away now.

den169

mu7861 wrote: »

No tv. But m is simply free view anyway. Did you pay for delivery as quoted as being £49.95?

No nothing for fitting or delivery.Also got a free Tivo box but i hate it the old box was better.

Needhelp33

Hi I currently have all virgin media services with 18 months left on my contract. The problem is I am looking to move house and the new house isn't able to get any virgin media service - I have done the post code checker on their website. What I would like to know would my contract become void and therefore I would not be liable for any cancellation fees as it isn't my fault they aren't able to provide the services? Thanks for any advice.

hate-banks

Needhelp33 wrote: »

Hi I currently have all virgin media services with 18 months left on my contract. The problem is I am looking to move house and the new house isn't able to get any virgin media service - I have done the post code checker on their website. What I would like to know would my contract become void and therefore I would not be liable for any cancellation fees as it isn't my fault they aren't able to provide the services? Thanks for any advice.

Unfortunately no, you will still have to pay the full length of your contract, as it is not their fault either that you're moving.
If you've been with them for a long time and you're good at arguing, they may be able to reduce the amount left to pay (around 30% discount), but you will have to pay a large portion of your contract I'm afraid.

Needhelp33

Ouch thank you its worth thinking about as the contract is about 85 a month so a hefty bill.
Thanks for your help

hate-banks

Needhelp33 wrote: »

Ouch thank you its worth thinking about as the contract is about 85 a month so a hefty bill.
Thanks for your help

When you call them to ask them a commercial gesture so that you don't have to pay for the full amount, make sure you have a UK customer service agent on the phone! If the guy is in Philippines, Egypt or India, ask to be transferred to the UK. The UK agents can do more than their 3rd world counterparts (and are way more competent!)

Needhelp33

Thank you just spoke to them I would still have to pay 765 thats with 50% knocked off for the remaining 18 months still a bit steep :mad: