Virgin Media Retention thread

spacenase

I rang Virgin on Saturday to say that BT Infinity was now available in my area and I was intending to switch as it worked out cheaper. I've got 60Mb Broadband with Anytime Calls and Caller Display which was costing me £46.99 per month. They offered a 12 month deal at £29.49 per month, so I decided to stay with them. Very happy!*

*Although based on a previous experience with them, I'm holding onto my enthusiasm until the contract comes through, just in case there's something they forgot to mention...

KEITH.

blueflyingtonight

I have TV L + 30Mb Broadband for £39.00 a month. They have offered me TV L, 30 Mb broadband and phone evenings & weekends for £46.00 a month. I am not that impressed. has anyone got this cheaper?

thanks

Steve

Kaje

We're coming to the end of our contract and I thought I'd call retentions and threaten to cancel - they offered me nothing except upgrading to XL TV for another £11 a month.

We get:

TV L
Fibre Broadband 30MB
Phone M (which we NEVER use except for incoming calls)

All for just over £40 a month (£42.50 I think).

Does anyone have anything else I can try in order to get a better deal?

I'd actually go through with cancelling in the hope of getting a call back with a great deal, but I'm actually a little scared they wouldn't!

KJ

robj1969

I have 120Mb broadband and XL phone and was paying £52.54 per month.

VM agreed to reduce to £37.99 a month and then I did the £120 upfront for line rental for year and now my monthly bill is £23.

Kaje

Ended up increasing my broadband to XL (60MB) and keeping everything else the same as I was honest enough (with myself) to admit we don't watch a lot of TV!

Would have been £50.50, but I took the linesaver deal at £120 up front and monthly cost now £35.50. Works out, if I add the £10 line rental back on the monthly cost, that I'm essentially paying £3 more a month for double the net speed.

As a big downloader, that'll help.

Not terrible, but I expected much better from them.

blueflyingtonight

I am looking at swapping to BT for my broadband. Infinity 2 looks good and VM can only match the price at best for what appears to be an inferior service. BT is offering the sports channel and lots of wi-fi hotpots. It will be interesting to see what VM offer if I tell them I am definitely leaving.

Steve

Sonny_J_99

contract is now up for grabs, as a misery guts i like to play the least possible.

the renewal they offered was 30MB download broadband, medium tv package and anytime free calls phone packagwe for £30/mth plus £50 connection fee. the deal seemed OK but did not fancy the connection fee - anyone have any success negotiating this out?

geek84

Hi Folks

I've been with virgin media for quite a while and last week I rang to ask if I can exchange my old virgin box for a new Tivo box. The person at the end of the line says it would cost £100.

I was quite surprised and even suggested that I may leave them if he still insists on charging the £100. He wasn't very concerned that I left them and was quite adamant that I would get charged the £100.

Any suggestions how I can round this problem?

Thanks

malcolmffc

Call again, you may get through to someone more helpful.

daydream_believer

I rang VM because my existing discount expires at the end of the month.

The best they could offer me is:
BB 60mg
XL TV
Free weekend calls
Tivo box in main room
HD+ box in bedroom
for £57.99 pm + free install

Does that sound ok? I did push for more off but he wouldnt budge at all, said that was the best he could do.
I can save more by paying 12 months line rental in advance.

This was my 3rd offer. First was for £59.99pm for the same services and they wanted £15 install charge.

2nd offer was £48.99pm but that was dropping the TV down to M+ and we need XL