Virgin Media Retention thread

PurplePow

sparrer wrote: »

Thanks PP, that's got me thinking. Did you get it in writing, or just words over a phone line? Am very tempted to call them and just cancel the whole thing but not sure I'd get the same offer elsewhere. Time's running out so I'll start searching now.

Yeah it was just words over the phone!

PurplePow

visidigi wrote: »

Disconnection date booked - twiddle thumbs time now to see if they decide to call me...with my ARPU being as high as it is I would expect they would...

Mines booked for the 22nd Dec, just waiting for the phone call!

PurplePow

Hmmmm didn't accept their offer. They basically offered next to nothing. Wanted to up my broadband which I didn't need, I just wanted a cheaper price! Basically said we could have £62 credit but price still go up in Feb too. Just left it because it really wasn't a good retention offer.

visidigi

some of the lies coming out of the woman yesterday were unbelievable...

the trick to this is have them write what you want down - then when they call you back to retain they are coming at you with your requirements, not merely trying to make it good for them.

I'm pushing to get a similar price to last year, but maybe possibly have the second V+ box swapped out as having different remotes does my spud in.

PurplePow

Yeah we were trying to get it for £35 a month like we did last time but he wouldn't budge. Cheapest he'd go was £48!

Anyway cancelled the TV and phone (which I've never wanted or needed, but prices go up without it?!), but kept the cable broadband as I don't have a landline at the moment and don't want to pay line rental and BB for a crappy 2MB speed. I have a family member who works for Sky so got the 50% off code from them so getting HD Sky TV and with my Virgin broadband I'll be paying £38 a month. Much better than £48-50.

visidigi

whatever happens Im keeping the broadband and the phone. The Sky bundle needs a phone line, which should work fine with a virgin line, so I can make the numbers work and to be honest I really am not bothered by the second box as I'm considering a freeview HD box anyway given how much we actually use the telly up there.

PurplePow

visidigi wrote: »

whatever happens Im keeping the broadband and the phone. The Sky bundle needs a phone line.

I've cancelled my phone line with Virgin, but kept the broadband. I'm going to Sky for my TV. I won't have a phone line anymore, why do Sky insist on one? I can't get an answer anywhere!

chopps

PurplePow wrote: »

I've cancelled my phone line with Virgin, but kept the broadband. I'm going to Sky for my TV. I won't have a phone line anymore, why do Sky insist on one? I can't get an answer anywhere!

Phone line needed so the sky box can communicate back to sky (eg for pay movies and catch-up services) as the satellite dish set-up with incoming cable from the LNB is for receiving signals only (non-transmitting).

visidigi

PurplePow wrote: »

I've cancelled my phone line with Virgin, but kept the broadband. I'm going to Sky for my TV. I won't have a phone line anymore, why do Sky insist on one? I can't get an answer anywhere!

You must have a phone line for Sky, but it doesn't have to be a sky line.

The cheapest way for you to do it would be to have VM BB and Phone with the rest coming from Sky.

PurplePow

visidigi wrote: »

You must have a phone line for Sky, but it doesn't have to be a sky line.

The cheapest way for you to do it would be to have VM BB and Phone with the rest coming from Sky.

Argh what a nightmare. So it's actually going to be cheaper to stay with Virgin anyway after all that?