Virgin Media Retention thread

robnye

at a glance, it looks like you are paying over the odds

check the virgin website....... current offers are something like 3 for £30 (phone/tv/broadband)
4 for £40 (phone/tv/broadband/mobile)

see http://allyours.virginmedia.com/html/bundles/index.html

kaba_2

Hi

Quick question
when you follow the contact centre menu to 'do you want to leave?'
is that disconnections (customer retention), or is there another department (customer retentions) with more flexability. Reason being, threated disconnection, was given a much better offer, but also told "I can disconnect you if you wish"

BexTech

kaba wrote: »

Hi

Quick question
when you follow the contact centre menu to 'do you want to leave?'
is that disconnections (customer retention), or is there another department (customer retentions) with more flexibility. Reason being, threated disconnection, was given a much better offer, but also told "I can disconnect you if you wish"

If you select you want to leave this takes you to the customer retentions department (disconnections, these are the ones who give you the better offers) it's if you don't go through the menu to leave and just chat to the usual team the offers aren't very good.

sparklygemster

I had a letter this morning, offering me a free 30 day upgrade from broadband M to L (10mb), just rung up and got it, and can cancel and go back to M just got to ring back before the 30 days is up, no questions asked

MORPH3US

sparklygemster wrote: »

I had a letter this morning, offering me a free 30 day upgrade from broadband M to L (10mb), just rung up and got it, and can cancel and go back to M just got to ring back before the 30 days is up, no questions asked

Sounds good, guarantee that I won't get one...

Is there a code on the letter you have top quote or a special number to ring?

dave_dph

MORPH3US wrote: »

Sounds good, guarantee that I won't get one...

Is there a code on the letter you have top quote or a special number to ring?

It's part of their "12 days of Christmas" offers for existing customers.


http://www.virginmediapeople.com/12days/

sparklygemster

MORPH3US wrote: »

Sounds good, guarantee that I won't get one...

Is there a code on the letter you have top quote or a special number to ring?

No code, and I just rung the 150 number

hawkwinddotcom

read >> http://www.digitalspy.co.uk/forums/showthread.php?t=924971
and >> http://www.virginmedia.com/wehearyou/

Basically VM will match new customer deals

alex69

Was on BB M for 10ppm and noticed this month's bill's gone up to 17ppm. Will call in the next few days. What's the min I could get them to agree for BB and TV or BB, TV and phone?

Celticyo

Hey was just wondering did anyone else manage to batter down te virgin media package that I am on at the minute
It is,
Telephone Line rental-£11.00
Talk Unlimited-£7.95
TV Size XL-22.00
Sky movies and Sky sports-£26.00
Broadband Size-M-£18.00
Loyalty discount-£23.00

The total comes to £61.95. Has anyone managed to get this reduced any further or has any tips on how to get it down, or even get them to throw in a free V+ box lol. Thanks for everyones help