Virgin Media Retention thread

buttscratcher

evening all and a merry christmas for tomorrow

i spoke to virgin media retentions this morning as i wasnt too pleased about paying £49 to pay for installation to add tv to my existing broadband service. thankfully the retention department offered me free install and gave me an install date.

how long will it be before i can see the new services online on my account page? i know that was a really long winded way of asking and i have also just noticed that i havent used any capital letters but thats cos ive been drinking

merry xmas everybody :beer:

Anon

New costs appear on your next bill (pro rata if you change mid-month for your bill) - they go live on the install date.

Anon

daisylou_466

Hoping someone can give me some advice as I've never tried to change my VM package before.

I currently have:
TV size L (got a Telewest box from 10 years ago)
Talk Evenings and Weekends (don't actually use this as I have loads of free minutes on mobile)
Broadband size M (don't have a wireless router)

This bundle costs me £30 and I pay £13.90 a month line rental.

I also pay £1.50 a month for paper bill (happy to get rid of that).

I probably spend £3/4 per month on phone calls.

Does anyone think I can get anything better for what I am paying (between £45-£50 a month). What should I be asking for?

Thanks for any help you can give me.

chopps

I don't think that's worth paying much more than £35pm incl. line rental for. If they won't reduce the cost from the current £44 ask for a free Tivo incl. activation and installation costs to be waived.

daisylou_466

Just called them, they wouldn't change how much I pay for what I've got. I took of the evening part of my talk package and I'm saving £4 a month. Was quoted £60 for getting a wireless router or could upgrade to 30mb BB and get half price installation. I'm now thinking it would be worthwhile looking elsewhere for services. As I said previously I've never changed package before, can anyone tell me if there is anywhere I can compare providers?

Thanks again.

Poppy9

Have a look here but to sign up go via www.quidco.com or one of the other cash back sites to earn more money.

chopps

If that's all they could come up with then better to give 30 days notice of cancellation.
A different department will then phone you back which usually offers better deals to retain you as a VM customer.

apnorf

daisylou_466 wrote: »

Hoping someone can give me some advice as I've never tried to change my VM package before.

I currently have:
TV size L (got a Telewest box from 10 years ago)
Talk Evenings and Weekends (don't actually use this as I have loads of free minutes on mobile)
Broadband size M (don't have a wireless router)

This bundle costs me £30 and I pay £13.90 a month line rental.

I also pay £1.50 a month for paper bill (happy to get rid of that).

I probably spend £3/4 per month on phone calls.

Does anyone think I can get anything better for what I am paying (between £45-£50 a month). What should I be asking for?

Thanks for any help you can give me.

I have
TV ................ L
B/B ................L
Phone .............XL
Tivo
for £43.90 per month (including line rental) + online billing.

After call to Retentions recently got Tivo BOX and INSTALLATION FREE and NO monthly fee.

I am quite happy with the service and the cost.
I use "Discountdial" when calling mobiles.

pegshapedlateralincisor

Hi guys, been with VM for 2 years, this is my second time calling retentions (last was last year), I'd appreciate some advice on what sort of deals I could expect:

Currently:
TV XL with 2 V+HD boxes
Asian package
30MB broadband
Basic phone - free on weekends only I think

Paying £56.49 including all the retention discounts from last year, less a further £4pm as a goodwill gesture because our TV wasn't working properly, so £52.49.

The price goes up to £65ish in mid-jan, called retentions who said they could only do £60pm, so I've booked a cancellation for end-Jan.

We've had 3 months of problems with the wireless not working properly on the router, only solved last week.

I'm hoping to pay around £50 and maybe an upgrade to Tivo, especially in light of the broadband problems. Is this realistic?? Because it's already fairly cheap considering we have 2 V+HD boxes and the asian channels?

If we have to switch, we're thinking Sky with Sky+HD and an extra standard box, with Plusnet fibre optic broadband, which costs £45+16=61pm, less cashback so £50ish. Is this a good idea??

Thanks in advance

toolslinger

hi all
just a quick update got a call from retentions was offered the £86.46 deal on the v.i.p 50 package.many thanks for the advice visidigi.
ps this offer does include 6 months free spotify.:beer::beer::beer: