Virgin Media Retention thread

DSEyers

Is that during promotion period (2 years), or after? So that's £24.06, excellent deal. Nearly upgraded to 100mb for £10 more, but was afraid if I pay £10 more, the upgrade happens in Feb and 100mb users are not upgraded so paying £10 more!

visidigi

there is no promotion period and no new contract - its a rolling contract which will onyl change in price if line rental goes up - otherwise I will tay fixed on £86.46 for as long as I'm on it.

To be honest, the superhub really is as poor as everyone says - I get 48-49mb on the wired connection - and 14mb on wireless stood NEXT to the hub. Currently working with VM on that, but 100mb is only really worth it if you have a wired connection to use - otherwise it wont be any quicker than 50...

den169

visidiga
there is no promotion period and no new contract - its a rolling contract which will onyl change in price if line rental goes up - otherwise I will tay fixed on £86.46 for as long as I'm on it.

Believe me theres no such thing as fixed for as long as your on it with virgin,I have it in writing mine was fixed at £37 for life a few years back its now over £50 a month,As for a rolling contract thats a new one on me i would ring back and confirm all that.

visidigi

den169 wrote: »

Believe me theres no such thing as fixed for as long as your on it with virgin,I have it in writing mine was fixed at £37 for life a few years back its now over £50 a month,As for a rolling contract thats a new one on me i would ring back and confirm all that.

I don't need to ring them back, its on the contract they sent me

Anon

They seem to have been recently offering two year deals, however "for life" does not exist in Virgin Media land as many found out previously. The discount may remain but they have been known to change the calculation so that price rises still affect you. The deals that people are offered are also not always shown on the contract (if incorporating goodwill payments in the calculation). That said, if it is in writing in the contract then you should have stronger grounds to be confident, rather than just their word on the phone.

Anon

visidigi

Anon wrote: »

They seem to have been recently offering two year deals, however "for life" does not exist in Virgin Media land as many found out previously. The discount may remain but they have been known to change the calculation so that price rises still affect you. The deals that people are offered are also not always shown on the contract (if incorporating goodwill payments in the calculation). That said, if it is in writing in the contract then you should have stronger grounds to be confident, rather than just their word on the phone.

Anon

Absolutely agree, I did forget to mention it took them three goes at the contract to get it right mind... lol

rabbitmumu

VM BB L (10 MB) haggle - your thoughts

I have been with VM BBL only over 2 years, have been having ongoing problems with connection (throttle as well as constant disconnection about once a month lasting about an hour, capped to about 2MB during day time), wasted lots of time and money phoning the useless IT department (as it's nothing to do with my router but it's a local area faults)...

Anyway, I have been paying £21 a month, they only manage to lower it down to £17 a month, or upgrade to 20MB for £25.50, 30MB for £28.50 (the last 2 options have no difference to getting a new contract!)

No other compensation offered etc....

I have seen other posts saying someone manages to get 30MB + phoneline for £19.50 a month.... so should I cancel the contract and wish for the best? Or simply accept the £17 package?

Many thanks

dexter11

Hi

I have just rung to cancel as they don't seem to want to know about offering me the same deal as new customers. no surprise really.

I'm on

TV M+
BB 10Mb
Phone Basic one
for £25 plus the line rental of £13.90. So £38.90 in all.

Newbies get all this plus a free Tivo (act and install) for £23 + line rental - so why not me! Don't mind signing up to a new contract either.

Any ideas on the best I'll get from retentions?

30days and counting..

cheers Dex

06869524

Good news - we're giving you even faster broadband, for less.

You're already getting the UK's fastest widely available broadband, and starting this summer we'll be starting the roll-out to boost your speeds from up to 100Mb to up to 120Mb. We'll also be lowering the price of your broadband package in April to match the price of our 50Mb Broadband XXL packages.

These are nice extras we do to make you smile. We call them Virgin Media tickles, and we only give them to people we know and like - our customers.

Our ongoing commitment to offering the UK's fastest broadband.

Virgin Media offers the fastest broadband speeds in the UK*, as proven by Ofcom for three years in a row. And we're committed to keeping it this way. Which is why we're upgrading our award winning fibre optic network over the next 18 months.

As part of this upgrade, you may have seen we'll be doubling many of our customers' broadband speeds. But, because you already get our fastest broadband, we're upgrading you to up to 120Mb and giving you a discount instead.

So whether you love streaming HD movies, ruling the gaming world or downloading tunes in super quick time - you'll soon be able to do it even faster and for less.

You don't have to lift a finger.

The 120Mb upgrade kick off in the summer and will have a slightly different roll-out schedule to our other work. We'll let you know nearer the time when to expect your broadband speed boost. In the meantime, see what you can do with faster speeds at V.M

We'll be in touch in a few weeks with more details about your price reduction, so there's no need to call us, or do a thing – except keep enjoying what is already the UK's fastest broadband.


Kind regards,




Mark Davidson
Executive Director, Customer Care

*Fastest broadband download speeds widely available to consumers according to 2009 - 2011 Ofcom report.

06869524

06869524 wrote: »

Good news - we're giving you even faster broadband, for less.

You're already getting the UK's fastest widely available broadband, and starting this summer we'll be starting the roll-out to boost your speeds from up to 100Mb to up to 120Mb. We'll also be lowering the price of your broadband package in April to match the price of our 50Mb Broadband XXL packages.

These are nice extras we do to make you smile. We call them Virgin Media tickles, and we only give them to people we know and like - our customers.

Our ongoing commitment to offering the UK's fastest broadband.

Virgin Media offers the fastest broadband speeds in the UK*, as proven by Ofcom for three years in a row. And we're committed to keeping it this way. Which is why we're upgrading our award winning fibre optic network over the next 18 months.

As part of this upgrade, you may have seen we'll be doubling many of our customers' broadband speeds. But, because you already get our fastest broadband, we're upgrading you to up to 120Mb and giving you a discount instead.

So whether you love streaming HD movies, ruling the gaming world or downloading tunes in super quick time - you'll soon be able to do it even faster and for less.

You don't have to lift a finger.

The 120Mb upgrade kick off in the summer and will have a slightly different roll-out schedule to our other work. We'll let you know nearer the time when to expect your broadband speed boost. In the meantime, see what you can do with faster speeds at V.M

We'll be in touch in a few weeks with more details about your price reduction, so there's no need to call us, or do a thing – except keep enjoying what is already the UK's fastest broadband.


Kind regards,




Mark Davidson
Executive Director, Customer Care

*Fastest broadband download speeds widely available to consumers according to 2009 - 2011 Ofcom report.

Hello there,

Oops! That last email, 100Mb Broadband Announcement, was sent in error.

Please ignore this, and rest assured current Virgin Media Cable Broadband customers will be receiving some good news about their broadband in the next 2 weeks. We apologise for any inconvenience caused.

The Virgin Media team