Virgin Media Retention thread

Wig

Stilojon wrote: »

Hi All.

Personally I think I am being screwed by Virgin Media.

As it stands I have Virgin Broadband and TV, I have the normal samsung box in my bedroom and a v+ box in the living room and we only have 2mb broadband and Medium package TV i think, it might be L anyway its as follows:

Add Set Box(es) Discount -£10.00
1 Additional V Box £15.00
Broadband Size:M £18.00
TVSize: L £11.50
V+ Box - £15.00
BB & TV Bundle Saving £-7.50
Payment Handeling Charge - £5.00
E Bill Discount £-1.00.

The standard price for BB M should be £9 pm now so even your £7.50 BB discount does not bring it down to what it should be BEFORE being discounted, you should be able to get a further £4.50 pm off the £9 BB figure.

I think you are being screwed and you should read my posts above in this thread about making a formal complaint to OFCOM about Virgin charging customers 2 different standard rates (before discount) for BB M.

originalsindyuk

BexTech wrote: »

You can save £5 per month straight away by paying by direct debit.

It's worth calling up as you might be better off with the XL TV package and get some better discounts.

i asked about this as i was offered a futher saving of a pound a month for e billing i thought whoppeeee!!!! e billing saving and dd saving but nooo they arent ginving us a saving anymore for the dd.

BexTech

originalsindyuk wrote: »

i asked about this as i was offered a futher saving of a pound a month for e billing i thought whoppeeee!!!! e billing saving and dd saving but nooo they arent ginving us a saving anymore for the dd.

I thought from your post you were being charged £5 for payment handling. That is not paying by direct debit.

I have eBilling too, so that's a £1 saving for that - every little helps - plus at least now I get my bills on time, not two weeks late, but as I pay by DD I don't pay the £5 payment handling charge.

originalsindyuk

sorry if my post was confusing, now i'm confused! the £5 i was talking about is what they wanted to charge me amonth for haveing a standard box in my bedroom, in adition to the v+ in front room. but now i am having a v+ xl in bedroom and front room, no extra cost a month, just have to pay £30 per box installation.

emma396

just to keep everyone updated regarding my claim for money back from virgin, i wrote them a letter and they replied saying they would call us within 7 days. well they called today, have been told that overpaid money will not be refunded to me, and that the 'standard price' of £9 is only for new customers taking another product, i told her we had the phone, but she said no. just seen that new standard bb m without phone is £17. makes me angry how companies rip you off. will speak to ofcom on monday, and see what they suggest.

Wig

The standard price with a phone is £9. Bottomline is they have two different levels of standard charges for exactly the same service,
*New customers, BB & phone (BB=£4.50 discounted for 12 months then BB = £9, phone = £11)
*Old customers, BB & phone (BB=£18, phone = £11)
Just depends on whether they have you in their "keep net" (Nationwide advert reference) already or if you are a new customer.

Everyone can understand a temporary discounted rate for new customers, for a special offer period. But the rate that it reverts to should be the rate that all other customers are getting in the 'keep net'.

Without calling the new package a new name like "The Virgin Orange service" I don't see how they can or should be allowed to get away with it.

dld2s

I currently pay them £57.45 in service charges, is there any other deal I could push them for, I have looked but it seems much of the sameness as far as I can see

Line rental £11.00
unlimited £7.95
Talk Phone & BB bundle saving -£8.00
TV size M £0.00
1 add set top box £15.00
add sett top box discount £5.50
Broadband size XL £37.00

cheers for any advice in advance

getmore4less

dld2s wrote: »

I currently pay them £57.45 in service charges, is there any other deal I could push them for, I have looked but it seems much of the sameness as far as I can see

Line rental £11.00
unlimited £7.95
Talk Phone & BB bundle saving -£8.00
TV size M £0.00
1 add set top box £15.00
add sett top box discount £5.50
Broadband size XL £37.00

cheers for any advice in advance

£11.00 phone
£ 7.95 unlimted
£ 1.50 mobile,
£ 1.50 international
£ 0.00 M TV (we seem to get all the on-demand as well)
£18.00 M BB

£19.46 loyalty discount(was £20)

£20.49 total

So I think there is room for a bigger discount on your package.

getmore4less

Followup to our current £20.49 package.

I will go back through the thread but any guidance on what I should be looking at for the upgrade to V+ box and HD services.

Don't need to keep the current box, and happy with the M-TV as long as we don't lose or end up paying for the on-demand we seem to have currently.

cornish1

Total service charges£48.00
Includes VAT at the appropriate rate(s)

Advance charges£49.00

Telephone Line Rental 09 November - 08 December £11.00
Phone, TV & BB Bundle Saving 09 November - 08 December £-9.50
3 For £30 Bundle Saving 09 November - 08 December £-11.50
TV Size: X L 09 November - 08 December
£22.00
Sports1,Sports2 09 November - 08 December
£19.00
Broadband Size: M 09 November - 08 December £18.00

Service other£-1.00 DescriptionDateAmount


I think they've bumped my broadband cost up from nearly free to 18 quid & it's only 2mb. I would like to haggle a better deal but want to keep skysports and don't really want to sign up for another 12 months, just keep it rolling .... Any ideas ?

I'm a virgin mobile customer aswell so they should wanna keep me, shouldn't they ?

Any advice gratefully received !

Thanks, Tim