Virgin Media Retention thread

Nicky321

nordberg wrote: »

Now 48 hours since I cancelled. Nothnig from retentions.... How long do they normally leave it?

I cancelled on monday got phone call on wednesday.

roses

I cancelled last Thursday and got a phone call on Wednesday around the same time of day.

If you dial 1471, it's from tel no 08000 522 160

PurplePow

GemmaC25 wrote: »

Just rang to cancel our contract with Virgin, we have XL TV and L broadband for £45 a month, we weren't offered anything so continued with cancellation.

Waiting for retentions to ring, wouldn't mind either my current package cheaper or a broadband upgrade.

This is proving to be a hassle! Today they have cancelled our service, we have no TV channels, and we only rang up yesterday - thought it was 30 days notice! Going to ring up and cancel this cancellation because this is just annoying.

Widelats

GemmaC25 wrote: »

This is proving to be a hassle! Today they have cancelled our service, we have no TV channels, and we only rang up yesterday - thought it was 30 days notice! Going to ring up and cancel this cancellation because this is just annoying.

Not very moneysaving of you! I hope you had not paid for the tele in advance.

roses

Ok, I called last Thursday to cancel. I currently have:
£47/month 10mb broadband, xl tv & phone evenings & week ends

On Tuesday afternoon they called and left a message with my husband for:
£36/month 10mb broadband, xl tv & phone evenings & week ends

On Tuesday evening, I called and left a message. On Wednesday they called but no one was in. On Friday morning I called and left a message asking to be called back before 2pm. 2 hours later they called with:

£34/month 10mb broadband, xl tv & phone evenings & week ends

I quoted the Sky package and I asked if they was anything they could do with the broadband speed and he replied immediately:

£35/month 20mb broadband, xl tv & phone evenings & week ends

So I have signed up for this deal for 12 months & I have 5 days from now to cancel if I change my mind

PurplePow

Widelats wrote: »

Not very moneysaving of you! I hope you had not paid for the tele in advance.

Not very moneysaving of me?

I pay by monthly bill - very confused by your statement.

PurplePow

Partner rang to find out why it's been cancelled straight away, which they said was a mistake so they are re-connecting us. This time we were offered something, the next broadband up, XL TV and phone for £38 a month, but not including line rental.. Currently paying £45 for XL TV and L Broadband, we don't need a landline at all so we declined the offer and continued with cancellation.

DEBTMONKEY1A

Hello all,

Have been with VM for 1 1/2 yrs. Have 10mbps bb, phone with free weekend calls, XL TV & 1 (80hr) hd+ box & 2 (old boxes-no v+) upstairs.

Costs £65 PCM (inc £2-£3 calls). Hardly ever use l/line-G/F rings France twice a week (we use an override number) & also first telecom cablesaver. Seriously considering VOIP as calls free to France. 'L' tv is fine as we don't really use XL.

I work from home & the 10mps is so slow 6pm + for confirming holidays (I'm a Travel Agent) that I figure Plusnet at 20mps is better & cheaper.

Called up to disconnect-NO offer given (just said to downgrade by losing packages on tv & taking away other boxes!)....how long will it be before I get a call & am I likely to get any sort of deal??

If the do disconnect can get an aerial upgrade & have 2 freeview hd boxes anyway.

Any ideas people? Bugs me that new customers get 30mps & £100 cashback!

Also...the initial deal i got was from one of their outbound sales guys (he was posting on digital spy forum)...I've still got his number....worth calling him directly??

trevor8

quick question have been with vm for over 4 years want to ring up and try getting a better package but am worried about being tied up for 12 or 18 months as looking to move house soon.any ideas can you transfer over to a new house.thanks

Svenena

I'm currently paying £28.99 a month for:

TV - M (not M+)
Phone - M
Broadband - L

I don't think this is too bad, especially since I live in a block of flats and can't get Sky, but I would like more channels. If I can't get more channels, I might as well switch to Freeview (which I think is the same channels as the M package; or at least includes all the ones I use).

If I phone and tell them I'm planning to switch to Plusnet for phone and broadband (for around £16 a month), and Freeview for TV, do you think they'd be likely to offer me a higher TV package. I don't use my landline at all (don't even have a phone), and a basic broadband package is fine for me. I don't want to pay any more than I'm currently paying. I wouldn't mind getting a V+ box too, but could live without it.