Virgin Media Retention thread

Anon

liddlelur wrote: »

I contacted Virgin Media to ask for my MAC code the operator said they don't use that anymore because they're cable (Feb 23rd 2011) I figured I'd let them ask me what I wanted it for and said that having been a customer with both Blueyonder and Virgin for more than 15 years I felt I was getting a raw deal and had decided to check out other company's for a better one. The operator got quite shirty when I said I didn't want to downgrade my package, that I wanted a better deal than I'm getting with Virgin paying D/D which is as follows
Large TV @ £12.25
Large BB 10mg @ £25.25
Calls unlimited landline @ £12.24 and £8 line rental
£14 bundle discount so in total £44.20

She said I was getting the best deal on the market and that if I moved to other company's I wouldn't get the same package sizes for this amount of money, she did offer to tie me into another 12 month contract for a £3 reduction which I refused. I said if Virgin didn't appreciate such a good customer then I would go elsewhere she more or less said I could please myself but wouldn't budge. My problem is that I suffer with a form of number dislexia which makes it almost impossible to understand price comparison websites, charts or tables. I even struggle with public transport timetables. I'd really appreciate if someone could advise me how to work out where I could get a better deal without having to deal with the above. Is there somewhere I could just input my current deal and have it come up with cheaper alternatives?
Thanks
LIz

Liz, if you read a few pages back you will see what sort of prices people are getting for those services or more (closer to £30 than £44). You need to cancel and wait for them to call you back to get the best deals.

Good luck

Anon

liddlelur

Hi! Thanks for responding but as I said I have to deal with number dislexia and can't correlate numerical information as in this case I can't work out the differences between packages
Regards
Liz

123sonny123

Hi Guys,

Anyone know how much is a reasonable Total price to pay for the folllowing:

Line Rental
Anytime Unlimited Landline Calls
New V+ HD Box
TV Size M (pretty sure it's their most basic)
10MB Broadband, L (pretty sure it's their most basic)

We currently pay £42

This includes £2 for Call Barring so no one can dial a mobile/int'l number from the home phone and a 3 item 'discount'.

We've been with VM for as long as I can remember and are no longer in contract. The thought of cancelling and relying on someone to call back sounds fairly risky - I don't trust them!

Plusnet will offer
BB
Anytime Unlimited Landline Calls (inc. 0870/0845 numbers)
Line rental

for £27 a month (+ a one off £50 home phone - I'm guessing BT - line installation)

This sounds pretty good and I won't really miss virgin's basic (M) TV package (which is v. similar to the freeview channels that our TV has inbuilt).

Your help is greatly appreciated.
Thanks,

Sonny

JamieB

Currently on TV: M, BB: L, Phone: M

Today was offered:

TV: M+
New V+ HD Box
Phone: L (unlimited evening + weekend + 0845 calls)
BB: XL (with a new superhub)

£30/mo.

Seems reasonable?

marvin

liddlelur wrote: »

Hi! Thanks for responding but as I said I have to deal with number dislexia
Liz

Dyscalculia

damos1

JamieB wrote: »

Currently on TV: M, BB: L, Phone: M

Today was offered:

TV: M+
New V+ HD Box
Phone: L (unlimited evening + weekend + 0845 calls)
BB: XL (with a new superhub)

£30/mo.

Seems reasonable?

is this true buddy? sorry to doubt you btw, anychance of letting me know how you got this excellent deal? did they ring to let you know you could upgrade for so and so?

basically i am currently on

broadband basic at a crap 10mb although most provide 20mb for the same price

tv medium

and phone line basic which is landlines free over weekends only,

currently a cost of £25 a month!!!

and obviously i would be willing to pay them an extra £5 per month to get 50mb broadband!!! and the super hub, and to get medium tv which includes living tv not to bothered about the phone but hey owts a bonus and you have got an extremely good deal!

also however have they now got you locked into a 6 months half price deal? without you realising? or have they said it is £30 a month whilst you stay on it?

if you reply it would be a great help, so advance thankyous

wangeroo_2

Guys, once again in order to get the best deal out of them you MUST cancel then you will get the call from retentions offering a much better deal.

JamieB

damos1 wrote: »

is this true buddy? sorry to doubt you btw, anychance of letting me know how you got this excellent deal? did they ring to let you know you could upgrade for so and so?

basically i am currently on

broadband basic at a crap 10mb although most provide 20mb for the same price

tv medium

and phone line basic which is landlines free over weekends only,

currently a cost of £25 a month!!!

and obviously i would be willing to pay them an extra £5 per month to get 50mb broadband!!! and the super hub, and to get medium tv which includes living tv not to bothered about the phone but hey owts a bonus and you have got an extremely good deal!

also however have they now got you locked into a 6 months half price deal? without you realising? or have they said it is £30 a month whilst you stay on it?

if you reply it would be a great help, so advance thankyous

Hiya mate,

No worries! Yes it's true (well I hope it's true! - I asked for e-mail confirmation but they wouldn't give it me. Awaiting the letter in the post now...)

I was originally paying £26.49/mo, cancelled, waited for retentions to call then said that with Sky I could get Sky+, more channels, evening & weekend calls and faster broadband for ~ £30/mo (after cashback etc.). Was offered my above deal with anytime calls (XL phone) and same BB (L) but said I wanted a BB upgrade so switched to L phone and XL BB instead.

Pretty sure it's not a half price 6 months deal...was told it would be fixed at £30/mo and that would include the price rises happening in april.

I await the new contract...!

chrisa86

I am on -
TV: M+ (With HD)
Broadband: L (10Mbps)
Phone: M (or whatever the basic one is)

For £37.49/mo currently.


Phoned to give notice of leaving and was offered upgrade to XL TV for ~£3 more (so about £41, I didn't pay too much attention to the exact price it would go up by.)

I continued to give notice instead and was told that if I changed my mind I would have to call them as there would be no follow-up call.


After the call I looked at the offer they classes as a Retention Deal - to replicate that currently would be £51.99, but £31.99 for 6 months so in effect would be no better off over 12 months!


Any advice?

JamieB

chrisa86 wrote: »

I am on -
TV: M+ (With HD)
Broadband: L (10Mbps)
Phone: M (or whatever the basic one is)

For £37.49/mo currently.


Phoned to give notice of leaving and was offered upgrade to XL TV for ~£3 more (so about £41, I didn't pay too much attention to the exact price it would go up by.)

I continued to give notice instead and was told that if I changed my mind I would have to call them as there would be no follow-up call.


After the call I looked at the offer they classes as a Retention Deal - to replicate that currently would be £51.99, but £31.99 for 6 months so in effect would be no better off over 12 months!


Any advice?

Wait for retentions to call you. You will get a follow-up call, don't worry! The team you spoke to when you phoned to cancel is not retentions and they have no power to offer you anything decent.