Virgin Media Retention thread

JONESAD

isayoldchap wrote: »

I think it's important to give the month's notice to leave if your contract is coming to an end.Give yourself enough time to look around before you commit to what maybe an 18 month contract.This will trigger a call at sometime from their Cancellations/Retentions Dept.You are in the driving seat.Haggle.Don't accept what they want to give you as the usual deal.Add what you want.Push for the XL TV.

I got an email, personally written from the person I spoke to at Birmingham as I really don't have the confidence in waiting for a contract to arrive as VM don't always record messages on the phone or make them available to customers who ask.
My email outlines exactly what I have agreed at the time of the original call.This was not just costs but what it covered especially for duration of my contract.I really don't want to be roped in and then get increases as soon as I join.

That's exactly what i did and this is the email i got:-

Good Afternoon,
As discussed with yourself here is the email requested as part of an offer made to you to stay with Virgin Media which I am happy to say you accepted. As part of the
offer we applied Half Price line rental which will reduce your cost by £6 for the next 18 months & additional manual credit of £7.55 which will also be for 18 months.
Due to half price line rental offered it puts you into a 18 month contract but the cost of £51.69 would be fixed rate for 18 months unless you removed the Sports 1
package which would then reduce your cost to £37.19 for the remained of the 18 month contract. As part of the offer you will be receiving a Virgin Media Home-Hub &
an additional £30 one-off credit for your 1st month of service.
The details of the offer are as follow:
XL TV on both V+ boxes,
L BB with the free VM Hub,
XL Phone with half price line rental for 18 months + an additional £7.55 rolling credit for 18 months.
Total cost inc Sports - £51.69
Total cost excl of Sports - £37.19.
I hope I have included all the relevant information if I haven't please don't hesitate to give me a call or reply to this email address as it belongs to my Team Manager.
Best Regards,
XXXXXXXXXXX
Customer Services Agent,
Virgin Media Retentions Department.

isayoldchap

Please all members who are considering staying with Virgin Media must insist they get an email immediately from the same person they are dealing with for their new contract.
do not accept an advisors telling you they don't have email facilities or don't send emails.Rubbish
MAKE THEM WORK HARDER

powerful_Rogue

JONESAD wrote: »

That's exactly what i did and this is the email i got:-

Good Afternoon,
As discussed with yourself here is the email requested as part of an offer made to you to stay with Virgin Media which I am happy to say you accepted. As part of the
offer we applied Half Price line rental which will reduce your cost by £6 for the next 18 months & additional manual credit of £7.55 which will also be for 18 months.
Due to half price line rental offered it puts you into a 18 month contract but the cost of £51.69 would be fixed rate for 18 months unless you removed the Sports 1
package which would then reduce your cost to £37.19 for the remained of the 18 month contract. As part of the offer you will be receiving a Virgin Media Home-Hub &
an additional £30 one-off credit for your 1st month of service.
The details of the offer are as follow:
XL TV on both V+ boxes,
L BB with the free VM Hub,
XL Phone with half price line rental for 18 months + an additional £7.55 rolling credit for 18 months.
Total cost inc Sports - £51.69
Total cost excl of Sports - £37.19.
I hope I have included all the relevant information if I haven't please don't hesitate to give me a call or reply to this email address as it belongs to my Team Manager.
Best Regards,
XXXXXXXXXXX
Customer Services Agent,
Virgin Media Retentions Department.

I think its time to phone VM up later. Were out of contract and for

2 x XL V+
20mb broadband
Small Telephone

were paying £65 a month! I would be happy with £37 a month!

latecomer

very quick question - if you say you want to cancel and start the 30 day notice period - can you phone up and cancel the cancellation to stay with them or is it a one way street unless they phone up and try to keep you. i.e. if you are not actually ready to switch can you make the threat to cancel and start the process but back out a short while later?

JONESAD

latecomer wrote: »

very quick question - if you say you want to cancel and start the 30 day notice period - can you phone up and cancel the cancellation to stay with them or is it a one way street unless they phone up and try to keep you. i.e. if you are not actually ready to switch can you make the threat to cancel and start the process but back out a short while later?

Yes you can. The chap said to me something along the lines of "I've put you on the 30 days cancellation notice but call us back if you changer your mind".

Anon

JONESAD wrote: »

I got a call last night from a chap who was equally helpful and asked what he could do to keep me.... I called back today to see what else I could get and have now agreed the following:-

XL TV
2 x V+ boxes
XL Telephone
L Broadband

£37.19 per month fixed for 18 months. I also got a £30 credit for month 1 and a new Home Hub.

I am pretty pleased with that.

Sounds like a good deal! What time did they call (afternoon or evening) and did you just call back on 150 or to a different number please?

latecomer - yes you can cancel your cancellation so long as you phone up before the 30 days is up (from experience ). Not sure if you can extend it though to save going onto another 30 day cancellation period? It seems that they only offer the best deals once you cancel, which is clearly a change in policy/teams as you only used to have to phone to discuss and would get someone reasonable.

Many thanks

Anon

spud17

JONESAD wrote: »

Yes you can. The chap said to me something along the lines of "I've put you on the 30 days cancellation notice but call us back if you changer your mind".

Yes, exactly the same phrase was used to me.

foxyuk

think its time i did same and cancel been on

xl telephone
standard base tv package
2 meg bb(now 10 meg)

i pay £24.99per month

anyone know what i could get???

just called them told me im on cheapest tariff clah blah.. so 30 day notice in

latecomer

thats what i'm trying to get a deal for but we are currently paying about £35 and the best I've offerred is £29. I'm going tophone up and cancel and see if that prompts any offer.

isayoldchap

foxyuk wrote: »

think its time i did same and cancel been on

xl telephone
standard base tv package
2 meg bb(now 10 meg)

i pay £24.99per month

anyone know what i could get???

just called them told me im on cheapest tariff clah blah.. so 30 day notice in

Hi Foxyuk
Have a look at my posts 1338 and 1351
At least you have put in your 30 day notice to cancel this will get you the call for feedback.
Birmingham office is who called me.Very helpful and they had no problem preparing the email minutes after they spoke to me.If you are happy with the email terms then call them back on the special number and speak to the same person so that your new contract can commence.

I would suggest you improve your package.XL telephone,XL TV,L Broadband.You don't need to include international calls but you may want 08 numbers included and mobiles.

If you decide to leave VM don't forget that you may get cashback
from buying through cashback websites.