Virgin Media Retention thread

rockabilly_spike

OK I got sorted.
Waited almost 25 mins on hold.
the guy who'd cut me off had sorted out a deal but needed confirmation so the lady I spoke to third time sorted it out.

Moved from
XL tv/4mb BB/Basic Phone at £56.50
to
XL tv/4mb BB/Talk unlimited phone/extra set top box no install charge at £51.45

Also she took down a complaint about the unhelpful 1st lady I spoke to and was generally very helpful.
So thanks for advising me to call again

chuckie79

Just wanted to say thank you to all on this thread. I have just rang Virgin and got extra TV channels added to our package at no extra cost :beer:

We are on the 3 for £30 package and according to Virgin website if you take this package out now you get more TV channels. I spoke to very nice lady on customer service who after me pointing this out said we'll add the channels right now if you like. 20 minutes later we're watching one. Very impressed

C_Ronaldo

has anyone managed to get a deal when they mention skys offer of £26 for the tv, phone and BB, what did you say to get a reduction

cmc_entertainment

Current home media set up:

4MB BB + Phone line w/free evenings & weekends = £35/m [inc line rental]
+ Any calls on top ~£15
+ 18185.co.uk call charges [currently ~£5-10/m]
+ Sky @ £41/m [inc movies + £4/m so called "admin" fee]
+ at least £5/wk on mobiles
= ~£121

Once cuaght up on the bill we will be going to the VIP Package for £85/m which is gonna give us:

10MB BB [soon later this year to be upgraded to 20MB]
Unlimited 24/7 calls up to an hour [no need really for 18185 - well mobiles poss]
Line Rental
International call plan
Mobile plan [think its ~30% off mobiles]
V+ box = Basically Sky + with:
All Channels inc Sky Movies+Sports+Music+Documentary ect / Free HD content / Some Free on-demand content / Record 2 channels and watch 1 other [ie PVR - {Personal Video Recorder}] /
Another 'Normal' Box for anywhere in the house
>>>>more info: http://allyours.virginmedia.com/websales/product.do?id=11029

Basically we are gonna save around £30-40/month - just got to get a HD-TV but i havent got £1500 :rolleyes: - ie it HAS to be a 42" or bigger + 1080p - nothing else will do

lots of info on here [free sign up if you want]: http://www.cablehell.co.uk

johnnytee

With Virgin taking them over they are cutting the cost for new subscribers, but are not telling existing customers.Phone them up and hassle them for a better deal. Most people that call get at least £10 a month knocked off. I know folk that have had their bill reduced by over £30 a month depending on which package you have. Get on the phone. NOW!

Lady_K

When I rang to ask why they had charged me full price on the family pack and the broadband, they said its 1 offer per account and as I've now been put onto 1 bill for all I can't have the family pack and broadband at half price aswell as talk 24 for 3 months

I only kept the tv rather than go on the free tv as they said I could have half price so I may aswell go on the free tv

What should I be expecting now its changed to media for

2mb broadband(charged full price but should be half)
family pack tv(should be half price but they are charging full at mo)
telephone
talk 24 (free 3 months)

pipmoss

Hi guys i am on basic tv , line rental and sports1. I pay £35/month do you think that they might throw in a broadband service for free. I am currently on Dial up

mils1234

Hi
We have the telephone line rental @ £11.00pm
Talk International (slimshady is Canadian) @ £3.00pm
Essential TV package £11.50pm
Blueyonder Broadband Complete (website says 4Mb but hubby is convinced we had some literature through saying it was upgraded for free to 8Mb) @ £25.00pm

I looked at the sky £26 package plus £11 BT line rental giving £37.00 plus we could have paid an extra £5 for free international call for up to 10 destinations making it £42 but not too fussed about that.

Virgin/NTL/Telewest or whoever they are now could not match that one but they came up with £38.50pm plus free evening and weekend calls for 12 months.

The salesman tried really hard to put me off of Sky/BT before offering me any kind of package so I had either a tough nut or they are trying to crack down on people phoning trying it on with no intention of switching.

I'm going to stick with them as I'm actually pleased with their customer service so far (we put sky sports on and off like a yo yo as oh loves tennis) and to save £1.50 a month doesn't seem worth the hassle of switching at the moment. I intend to review in a years time but keep an eye on these boards anyway in the meantime.

So at least £120 saved in one year.

Thanks all for your help.

Sou
(Mrs slim)

Liz19

I am currently on:
2MB Blueyonder Broadband (£9.99 special deal)
Talk Unlimited Phone (and line rental) (£25)

I have just phoned and been offered:
2MB Blueyonder Broadband
Talk Unlimited Phone (and line rental)
XL TV Package
V + Box

for £54.99

Is this a good deal?

Wombat

What are Virgin offering new subscribers? Just so we know whether we're being overcharged or not.