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Virgin Media Retention thread

edited 30 November -1 at 1:00AM in Broadband & Internet Access
2.1K replies 235.6K views
swebbswebb Forumite
1K posts
edited 30 November -1 at 1:00AM in Broadband & Internet Access
Following my phone call to NTL yesterday, I thought I ought to make people aware. Seeing some other postings, I decided to try and get a better deal for my broadband. I'm on 2MB @ 24.99 a month and have been a customer for 2 years. I phoned, mentioned Tiscali equivalent is £17.99 and got 3MB @ £17.50 for 3 months. I explained that in 3 months I'll be in the same situation, so why should I stay? The lady explained that this is the best offer she can do at the moment - the offers change and to ring back in 3 months. So basically, if you ring every 3 months you can get the better deal all the time - the lady confirmed this with me. £17.50 for 3 MB of broadband is very good. I think it's £37 a month normally. I don't mind ringing every 3 months if I can get this sort of deal. Thought this might be useful for others.
Never say never...
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Replies

  • jbar1610jbar1610 Forumite
    62 posts
    My brother contacted me the other day and asked about - dare I say it - BULLDOG broadband. I said that I had recommended them to a colleague at work and the colleague had signed up but he is yet to hit 8meg download speed - possible exchange problem.

    Anyway to cut a long story short - I signed up with bulldog and rang NTL to cancel the B/B, They asked why I was canceling and I mentioned Bulldog - they said that I could have the 3meg B/B for NOTHING for three months then a reduced rate of 29.99 for the year. I will be ringing back in 3 months to see what they can do for me again.

    I then cancelled bulldog - sent 3 emails - forget trying to ring them couln`t get through - there customer service is absolutly appalling!! worse then NTL`s

    BTW - I was on 2meg for 12.50 for 6month!!
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  • arae24arae24 Forumite
    29 posts
    I have just spoken to NTL and asked for a better deal on my broadband. I stated that I have been a customer for about 3 years and I'm out of contract. I'm currently on the 1mb package for £17.99. I asked if was possible to have the discount that new customers were getting offered on their website which is £9.99 for 1mb for 1 year. To my surprise they did it no questions asked!
  • princessmoneysaverprincessmoneysaver Forumite
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    Great thanks, will have to phone them up on Monday to see if I can get mine cheaper.

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  • phillduttonphilldutton Forumite
    187 posts
    Part of the Furniture 100 Posts
    I only have broadband from NTL (£24.99 a month package), but have been with them for about 7/8 years now, do you reckon they'd give me a reduction if I phoned up?
  • arae24arae24 Forumite
    29 posts
    do your homework first then give customer services a ring, tell them that as you are out of contract there seem to be better deals out there. or do as I did mention the special offer they have for their new customers which is £9.99 for 1meg broadband for a year. they should oblige as they dont want to lose customers. good luck.
  • jockettukjockettuk Forumite
    5.8K posts
    arae24 wrote:
    do your homework first then give customer services a ring, tell them that as you are out of contract there seem to be better deals out there. or do as I did mention the special offer they have for their new customers which is £9.99 for 1meg broadband for a year. they should oblige as they dont want to lose customers. good luck.

    i rang them up after reading lots of deals on here and on the leaflets they sending me through with my bill.. i complained that the 3 for £30 quid was no good to me as wanted the family package on the tv.. after some haggling with them i eventually got the deal a lot of people have and thats free 1mb broadband for a yr.. saving approx £215 a yr.. roll on next yr see what i can get
    ive been with them for all services for abt 8yrs so i thought it was abt time they gave me a deal..
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  • feed_me_chocsfeed_me_chocs Forumite
    152 posts
    Part of the Furniture Combo Breaker
    I have been watching this thread and similar ones with interest.....

    I have also been with ntl for a good few years and am currently on their 2mb broadband package. Surely I'm right in saying though, that if people elected to upgrade from their old 750k package to their 2mb package (presumably the same with other upgrades?), ntl in effect made people sign up a a further 12 month minimum contract period?
  • NickMidgleyNickMidgley Forumite
    1.2K posts
    I have been watching this thread and similar ones with interest.....

    I have also been with ntl for a good few years and am currently on their 2mb broadband package. Surely I'm right in saying though, that if people elected to upgrade from their old 750k package to their 2mb package (presumably the same with other upgrades?), ntl in effect made people sign up a a further 12 month minimum contract period?

    I upgraded from 750k to 2Mb and they didn't mention this or ask me to sign anything, and I've just checked their T&C's and it doesn't mention anything about it there either. As a lot of people were upgraded automatically, without them having to contact NTL, I'd be surprised if this counted as a "new" contract.
  • elaine373elaine373 Forumite
    1.4K posts
    I upgraded from 750k to 2Mb and they didn't mention this or ask me to sign anything, and I've just checked their T&C's and it doesn't mention anything about it there either. As a lot of people were upgraded automatically, without them having to contact NTL, I'd be surprised if this counted as a "new" contract.


    i agree, its an upgrade not a new contract.
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  • zappyzoozappyzoo Forumite
    9 posts
    I have been chopping and changing my Tv package and Broadband with NTL for the last 2 years + after the first year contarct expired.
    They always offer me the new customers offers. currently I am on the free Sports Tv, family package 27.00 and £10.00 per month 1MB broadband for 1 year. I can change again whenever I like but will find it hard to beat the current deal. We will see
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