Virgin Media Retention thread

den169

I rang telewest last thursday told them i wanted to cancel unless they offered me a better deal.Anyway best i could get was half price 4 meg bb for 6 months ie £12-50 a month ,she wouldn't budge on any phone deals.But did say a lot of offers are coming in February.

C_Ronaldo

den169 wrote:

I rang telewest last thursday told them i wanted to cancel unless they offered me a better deal.Anyway best i could get was half price 4 meg bb for 6 months ie £12-50 a month ,she wouldn't budge on any phone deals.But did say a lot of offers are coming in February.

in february is when ntl and telewest merge with virgin mobile i think

comics

Just had my BB offer extended, but I did get a surprise.

I was on £9.99 on 4 MB for 6 months, or so I thought. All this time I was actually on 2 MB

When I phone up to extend my offer I was told £9.99 on 2 MB for 12 months. I was happy with the 12 months, but the speed was a joke. The person on the phone (a nice lady), offer me £12.50 for 4 MB for 12 months. I said I was never informed of my reduced speed (as I was always on the £25 speeds or assumed I was), so I was then offered £9.99 on 4 MB for 12 months which I accepted.

I forgot to ask about the wireless router deal (if it was still going). I know it would put you back on a 12 month contract, but I think the 12 month offer extention would cancel it out.

marcellep

C_Ronaldo wrote:

in february is when ntl and telewest merge with virgin mobile i think

I was told that there would be better deals when this merge happens. How ever all I get so far is information on price increases?

Anyone else know what deals might heading our way.....

NTL TELEWEST will now be known as VIRGIN MEDIA

cmc_entertainment

always could try

https://www.ntlhell.co.uk

for anything looming

paragp

comics wrote:

Just had my BB offer extended, but I did get a surprise.

I was on £9.99 on 4 MB for 6 months, or so I thought. All this time I was actually on 2 MB

When I phone up to extend my offer I was told £9.99 on 2 MB for 12 months. I was happy with the 12 months, but the speed was a joke. The person on the phone (a nice lady), offer me £12.50 for 4 MB for 12 months. I said I was never informed of my reduced speed (as I was always on the £25 speeds or assumed I was), so I was then offered £9.99 on 4 MB for 12 months which I accepted.

I forgot to ask about the wireless router deal (if it was still going). I know it would put you back on a 12 month contract, but I think the 12 month offer extention would cancel it out.

can anyone tell me what the wireless routrer offer was, I am thinking of getting broadband from NTL and if there a free wireless roiter on offer than I would like to negotiate that as part of my BB deal.

thanks

LouBlue

I posted this in the wrong bit before - apologies.

I desperately need to make some savings so I need some practical advice.

I am with NTL.

Unlimited 2MB broadband - £17.99
Family Pack - £19.50
Sports 1-3 & Prem Plus £17.50
Line Rental - £11.99

Now, we do not want to get rid of any of these packages but I am sure I am being ripped off. Any advice? What's the best thing to say to NTL to get them to give me a better deal.

Many thanks

LouBlue

I posted this in the wrong bit before - apologies.

I desperately need to make some savings so I need some practical advice.

I am with NTL.

Unlimited 2MB broadband - £17.99
Family Pack - £19.50
Sports 1-3 & Prem Plus £17.50
Line Rental - £11.99

Now, we do not want to get rid of any of these packages but I am sure I am being ripped off. Any advice? What's the best thing to say to NTL to get them to give me a better deal.

Many thanks

peskie_pixie

LouBlue wrote:

I posted this in the wrong bit before - apologies.

I desperately need to make some savings so I need some practical advice.

I am with NTL.

Unlimited 2MB broadband - £17.99
Family Pack - £19.50
Sports 1-3 & Prem Plus £17.50
Line Rental - £11.99

Now, we do not want to get rid of any of these packages but I am sure I am being ripped off. Any advice? What's the best thing to say to NTL to get them to give me a better deal.

Many thanks

hi
Phone ntl on their retentions number: 0800 0529403 and select option 3(?) to cancel.

When you get through tell them you're after the best deal you can get at the moment from them and mention their 2 for £20 offer.

I currently have :
unlimited 2mb Broad band for 9.99 (prob £10 now)
should be £18 but get a retention offer of £8 off

Family pack tv £13.75
should be £30.50 (ie 19.50 tv and £11 line rental)
the discount i get is £11 (2 for £20 offer) and £5.75 (half price base pack)

I also have talk unlimited phone with an £8.50 discount (TW 2mb Fam tv saving??)

Hope the above info helps and gives you some stuff to quote, although to be honest i've always found them really obliging on this number

LouBlue

Thanks for that PP! Looks like I have been paying WELL over the odds. Will give it a whirl! :j