Virgin Media Retention thread

losthour

Remember to go paperless billing by June 1st else you'll pay a pound more each month.

simplysound_2

hey there, i would like a bit of advice.

I am a student and signed up for reduced student deal of £10 p/m broadband, last october, and have been charged £18 (the full price with out the student deal i was offered)

I want to call up and see if i can get this money refunded, what number should I call? (this thread is masssssive) Anyone think i have a chance of success? Also i want to cancel my contract i guess i can do that at the same time?

Thanks

leew

Just got off the phone to a nice chap @ Virgin to ask about this increase.

He basically said i have a recurring credit of £8 which takes it back to £10 a mth, he said that there's been problems with the billing system or something and that i will be paying (still) £10 a mth even though the letter states £18.

I shall check when it gets debited from my account around the 29th, watch this space!

Optimist

simplysound wrote: »

hey there, i would like a bit of advice.

I am a student and signed up for reduced student deal of £10 p/m broadband, last october, and have been charged £18 (the full price with out the student deal i was offered)

I want to call up and see if i can get this money refunded, what number should I call? (this thread is masssssive) Anyone think i have a chance of success? Also i want to cancel my contract i guess i can do that at the same time?

Thanks

For the first part of your question I suggest phoning accounts, the number should be on your bill , although why you have left it so long into your contract seems a little strange.

As to cancelling your contract part way through don't count on it. I presume you signed a 12 month contract and they are more than likely to hold you to it.

char_student

I have L BB, L phone and XL tv for £35 a month from Virgin

str1ker

I have the same deal as CHAR STUDENT.

XL TV
L BB
L Phone

For £35 a month.

I don't use the phone much in the week and I was wondering if I reduced the phone to M then would it reduce the £35 and by how much?

I have signed up for 12 months so can I make a change now?

saad_awal

when we want to disconnet, dont we have to give a notice period or something? my contract runs out on 4-jul and they have asked me to call back then... i was thinking i would have had to call on say 4-jun...

any comments?

normanmark

saad_awal wrote: »

when we want to disconnet, dont we have to give a notice period or something? my contract runs out on 4-jul and they have asked me to call back then... i was thinking i would have had to call on say 4-jun...

any comments?

Well thats if you want to cancel, i'm guessing you don't & you just want a better deal for your broadband. Call 4th of june as technically thats you into your last month of your contract.

saad_awal

i think i'll do that actually... i had to call them yesterday because they put the £1 on my bill despite moving to online billing.. the relics of NTL/Telewest!

shayr1992

Could I have some help. I am currently paying £31 a month for:
TV L
Phone M
Broadband M
I have been paying this for nearly two years now, and the service hasn't been too great. It lost the sky channels and I have had to make many phone calls for broadband issues. I don't even get the ISP firewall or email addresses because their installation CD wouldn't work. They had to do a manual install.

How exactly would I go about getting a better deal, which department do I go to. I don't want to talk to the retentions group and then get myself disconnected without a better deal because I didn't know what to do. Thanks.