Virgin Media Retention thread

Kelman_s

I am on the 8meg service but only get about 1meg. I have been with Virgin for 6months of a 12month contract –!Is it possible to get put on the 2meg package for the remaining 6months and pay £10 instead of £18/month?

I hate VM by the way.

MORPH3US

Kelman_s wrote: »

I am on the 8meg service but only get about 1meg. I have been with Virgin for 6months of a 12month contract –!Is it possible to get put on the 2meg package for the remaining 6months and pay £10 instead of £18/month?

I hate VM by the way.

If you are signed up to 8meg and only getting 1meg, you would def have grounds to cancel your contract altogether if you wanted to.

Have you actually phoned them and told them about the problem?

M

Kelman_s

MORPH3US wrote: »

If you are signed up to 8meg and only getting 1meg, you would def have grounds to cancel your contract altogether if you wanted to.

Have you actually phoned them and told them about the problem?

M

Yeah, I just get told to do follow (a lot) of instructions through the BT speedtesting site. I manage to get half way through these instructions before I can get no further – the verification thing doesn't work on a mac apparently.

Handy.:mad:

Wig

I have 2Mb BB with virgin and I rarely get significantly less than 2Mb

I use this site to check

atro1

I need a snail mail address for Virgin Media perferably an execs office many thaks all

sumodog

Just rang VM on behalf of my elderly parents who've been with them forever and was immediatly offered an upgrade on BB to 4mb, free eve + w/e calls and XL TV for £35 pm against the £45 they were paying.

Wig

sumodog wrote: »

Just rang VM on behalf of my elderly parents who've been with them forever and was immediatly offered an upgrade on BB to 4mb, free eve + w/e calls and XL TV for £35 pm against the £45 they were paying.

They don't need 4mb, should have aked them how cheap they could do it with 2mb. They always try to push an upgrade.

m_trigue

Hi guys,

I'm brand spanking new to this forum! I need some help and advice please... On Martin's home phone article he says its not necessary to pay over £20 a month for phone and internet line rental (or something to that effect).

The place we are renting is new-built and has no existing phone lines. BT wanted to charge us £120 for a connection fee (which the landlord wasn't willing to pay) so we decided against this option and went instead for Virgin's £30 installation.

We signed up with Virgin Media in November initially for £15.50 phone and broadband - £11 phone (free evenings and weekends) and £4.50 internet (2mb). A week later we changed the deal to include free landline daytime calls which pushed our line rental up to £23.50 a month.

Although this on its own is not expensive, coupled with two mobile phone bills of £40, we're paying out about £70 a month for talk services and I'm not too happy with this.

I would like to change to TalkTalk or another house phone contract which offers a very similar deal but my concern is that we may not be able to do this because we don't have a BT landline.

Could someone please clarify to me our position on this?

Many thanks

x

chris_spackman

You will have to have a bt line put in. I have just got off the phone with VM and said i want to get rid of my phone. I have TV,Broadband and their V+ paying nearly £50 per month. I have just got it down to £30 for the lot. Look at www.virginmedia.co.uk and click the link for special offers. You can get TV , V+ , Broadband and Phone for £35 per month. The phone package may not be great but this is where your mobile comes in to play. See if your network offers any plans with free unlimited calls to landlines,Orange do on most of theirs. I pay £35 with Orange and get free calls to landlines along with 700 mins to mobiles + magic numbers blah blah blah.
Virgin do offer different size packages but for £35 per month for all 3 you can't go wrong.
SO to re cap i have got TV Size L , Broadband Size M Phone Size XL with caller display and V+ with on demand for £30 per month and it gets better...£21.00 off next months bill just for kicking up a stink. All i said was i wanted to get rid of my phone and if they didn't do it i would go!

m_trigue

thanks Chris, I might give it a little while longer - maybe to the end of this month - and then try to 'kick up a fuss'! At least then I'll have the next bill to hand...

We don't want to go to BT because we don't feel it's fair to pay £120 installation fee in a rental property, especially as we plan to move later this year.

Also neither of us are great TV watchers so we've got Freeview at the moment which has no monthly payment so none of the other Virgin packages are better suited. If I can get some money knocked off the monthly bill I'll be a very happy lady...