Virgin Media Retention thread

ray1234

give me a breakdown of all the services u have.. u got sky sports collection or movies that could be why your paying more

gzed

ray1234 wrote: »

give me a breakdown of all the services u have.. u got sky sports collection or movies that could be why your paying more

Phone Line rental £11.00
Talk Unlimited £9.95
Call reject, Caller display £4.25
TV XL £20.50
Loyalty Pack -£24.50


1 additional box £15.00
V+ box £10.00
Set Box dsicount -£10.00

B/B size M £18.00

Note: The talk unlimited option cost me in fact £0.45, as the loyalty pack goes down to £15 if I didn't take talk unlimited.
Regarding the Set top box I have only 2 box (1 standard and 1v+)

By comparison my previous package was (at the time) TV L, Phone rental, B/B L =£40 (+£4.25 for call reject caller display), only 1 standard box.

ray1234

that's an ok offer to what allot of customer pay for the same services the 1 difference is when u took out the v+ box it was 10 pounds a month extra or 10 pounds each month onto your service . but what virgin are doing nw is u pay a one off payment of 150 pounds and u get the box with no extra monthly cost so if u where planning on keeping the box longer then 15 months u would start to get the rewards . that my be where the difference is the extra 10 pounds a month u pay . as allot of new customers do not may the 10 pounds a month option just 1 off payments for the v+ box. hope that helps

gzed

Yes i've been thinking about that £150 one off cost for a couple of month but never got round to do it. I will indeed phone them up soon for that. Was it not £100 rather than £150 for XL customers (or existing cutomers ??)

Starapple

ray1234 wrote: »

hi if u are looking to getting a better service with virgin media i can explaned who u ned to call and what u ned to say to get a cheaper service.

Thanks for your offer of assistance, This is my 1st contact folks, advance apology if Iget this wrong. Miserable since the loss of 'SKY' channels & to date I've not received any discount for this etc. Mind you I haven't asked or even know how to go about it, so I would appreciate your insider information and of course anyone else who can be helpful here. Thanks again.

bluedove

Hi ray,

I sent you a pm.

ljs_3

ray1234 wrote: »

Hi i work for virginmedia and if u are having trouble regarding prices or feel u are getting ripped off i can try help u get a better service or cheaper by telling u what to do.

Have sent you a pm

ray1234

Hi mate what u need to do is from your virgin phone dial 150 then option 4 speak to the disconnection's or as there know the retentions team department . they will have abit of a long wait when u get through say u are not happy with the service and u feel u are paying to much and u can get a much cheaper service else where . and the rep will access your account and I guarantee he will make it cheaper
if u have any problmes let me know

mp7125

judderman wrote: »

where did you find that 08000522620?? i'll give that number a try monday, fingers crossed.
However i'm thinking of moving my BB and phone line, i gave BT a ring to see if there was a line installed at my address so i didn't have to pay £124 :eek: luckly enough i've got a line already installed, so i assume i'ts just a case of reconnecting it?
Just need to find whos the chepest.

The 0800 number is listed on http://www.saynoto0870.com/search.php undr Virgin Media.

nej

This is what happened to me recently. My bill went up because an old discounted deal finished. I was paying £59 for:

XL TV
L (4MB) BB
Normal Phone
V+
Extra normal box

The new price went up to £71. I called up and said wasn't happy about that. They offered it for £61 (basically the 3 for £30 plus the extras). I wasn't happy as it was more than I was paying so I went off, investigated Sky and BT etc, decided it wasn't worth the money I'd have to lay out, and then called them back and said I'd take the £61 deal, but that I wanted to add Talk Evening & Weekends.

He went away to play with his computer and came back and said because I was taking an extra service he could give me the whole lot for £48!!!

Result!