Virgin Media Retention thread

ray1234

do u know how much u pay at the momnet ? total package

scoobies

ray1234 wrote: »

do u know how much u pay at the momnet ? total package

Hopefully you mean me :-)

I currently pay:

20mb BB -£37
Line Rental - £11
Talk Unlimited - £10
TOTAL = £58

As I said previously I was paying £20 for this..... that is why I signed up for the faster BB and talk unlimited to match the talk talk deal at the time. I have consider going back to 4mb broadband and removing talk unlimited.

Cheers
Scoobies

ray1234

u can get it allot cheaper then that all u need to do is ring our retention line from your virgin phone 150 option 4 they mat have abit of a Que. but if u ring between 12 and 2 u hardly wait.
and tell them u are thinking of moving service u feel your paying to much they will asses your account and put a bundle saving on for u and highly reduce your cost per month let me know how u get on

gzed

ray1234 wrote: »

u can get it allot cheaper then that all u need to do is ring our retention line from your virgin phone 150 option 4 they mat have abit of a Que. but if u ring between 12 and 2 u hardly wait.
and tell them u are thinking of moving service u feel your paying to much they will asses your account and put a bundle saving on for u and highly reduce your cost per month let me know how u get on

I was wondering why you were asking everyone's details of their package.

scoobies

ray1234 wrote: »

u can get it allot cheaper then that all u need to do is ring our retention line from your virgin phone 150 option 4 they mat have abit of a Que. but if u ring between 12 and 2 u hardly wait.
and tell them u are thinking of moving service u feel your paying to much they will asses your account and put a bundle saving on for u and highly reduce your cost per month let me know how u get on

Do you have any idea of what I could be offered?

ray1234

yeh a brundle discount saving there are several discount saving codes they could use some codes save u 12 pounds a month and they go up to 24 pounds a month

d900

im on 4meg just called up they told me i was paying the correct price and they wouldnt do anything

BOOOO HISSS

ray1234

yeh what price are u payiung for it ?

littleange

I was told that I could have my 10mb (now 20mb) broadband for life at half price £17.50, now £18.50.

However they have taken the full £37 :eek: for the last 3 months despite me phoning up when I get the direct debit email 2 weeks before they take the money to make sure they take the right amount

Received the same email this time saying they were going to take £37 so phoned up again, the guy I spoke to wasn't happy and said this would be the last 3 months that they could give it me at half price and said could only offer a measly £11.50 refund for the previous 3 months meaning I'll only pay £7 this time (if they take the right amount) :eek:

That can't be right surely? So I'll have paid £116 for 4 months (£35 + £37 + £37 + £7) should have paid £73 ( £17.50 + £18.50 + £18.50 + £18.50) meaning they have overcharged me by £43 :eek:

Is there anyway I can get this back, seems wrong to tell me when I phone that they will definately only take £18.50 but then take £37 and when I phone up to ask for it back they say there is nothing they can do :eek: surely thats got to be wrong??

Maybe I just got an unhelpful person, will see what they take this time and maybe try and get someone more helpful, think this is my 12th month now so might be in a better bargaining position then

d900

the 25 i should be.
i explained i can get it faster for cheaper on adsl she didnt listen apart from to tell me adsl is useless and they cut the speeds - i explained so do virgin and she denied it ..

ho hum!