Virgin Media Retention thread

littleange

d900 wrote: »

the 25 i should be.
i explained i can get it faster for cheaper on adsl she didnt listen apart from to tell me adsl is useless and they cut the speeds - i explained so do virgin and she denied it ..

ho hum!

Did you speak to retentions? Try calling back and see if you can get someone more helpful

ray1234

Hi mate the reason u get charged 37 pounds is the broadband is charged separately on a different system do u have the telco and tv services if u do u probe get the discount of your telco bill have a look and see if there is any discount on that bill and take that off your 37 pounds bb charge and see what u are left with if its around 18.50 then u are getting charged what u where quoted its just that they have put the discount on a different bill silly I know but that's the why the system is ran at the moment here

littleange

ray1234 wrote: »

Hi mate the reason u get charged 37 pounds is the broadband is charged separately on a different system do u have the telco and tv services if u do u probe get the discount of your telco bill have a look and see if there is any discount on that bill and take that off your 37 pounds bb charge and see what u are left with if its around 18.50 then u are getting charged what u where quoted its just that they have put the discount on a different bill silly I know but that's the why the system is ran at the moment here

I only have broadband, no use for the phone or tv services, I don't get a bill all I get is the direct debit email

littleange

ray1234, do you know anything about napster?

Should be able to get 40% off if you suscribe through broadband extras, however the file you download doesn't apply the discount

We've spoken to virgin serveral times and been on the phone for up to an hour and been passed around the departments and no one there has a clue what we are taking about, think one person said he'd heard of it but didn't know anything about it

So we phoned napster and they were a little bit more helpful and tested the downloading and installing of the file and decided it was a problem at virgin's end so we have got no where

Is there a virgin media discount code or something that we could just use when siging up to napster?

ray1234

in that's case IM not aware of us just offering the bb at that price if u have had it longer then 12 month ring them say u want to disconnect and u want the service to be cheaper ond they can maybe add a bundle off on to bring the cost down . but ill be honest with u I don't fancy your chances of getting the money back u can push for them to add a discount on so u get that price and they may do it if your a existing customer
ring 08454540000 option 4 from your phone and speak to them

Sarahsaver

just got broadband for a tenner again They just put me through as a new customer. Better than paying £18 a month.

littleange

ray1234 wrote: »

in that's case IM not aware of us just offering the bb at that price if u have had it longer then 12 month ring them say u want to disconnect and u want the service to be cheaper ond they can maybe add a bundle off on to bring the cost down . but ill be honest with u I don't fancy your chances of getting the money back u can push for them to add a discount on so u get that price and they may do it if your a existing customer
ring 08454540000 option 4 from your phone and speak to them

Do you know of any reasonably priced bundles with XL broadband? All the bundles on the website include the basic broadband and we need a better speed for our work.

ray1234

if your looking for getting anther service added speak to sales ans see if they can add anther service and give u a good brundle saving or if u just want to keep bb try the retenmtions team for a better price on bb

littleange

ray1234 wrote: »

if your looking for getting anther service added speak to sales ans see if they can add anther service and give u a good brundle saving or if u just want to keep bb try the retenmtions team for a better price on bb

Well I don't want any other services (except napster), but you implied it may work out cheaper

d900

littleange_com wrote: »

Did you speak to retentions? Try calling back and see if you can get someone more helpful

just called again (option 4 - thinking of leaving ntl option)

was told i was paying the correct amount.
and they didnt seem to care if i could move to faster dsl for cheaper.

they did say if i wanted to save money why not downgrade to 2meg
been a customer since 2001 and since 2005 on my current account

/sigh