Virgin Media Retention thread

mike1_2

If you wanted to leave ntl , and go with another provider
how can it be done when the cable is owned by ntl i don't even have a bt line anymore as my phone is with ntl as well as cable tv and internet

as you can see i am new to this saving thing , i have just saved £270 on my gas/electric and looking at some of my other bills
thanksin advance
Mike

Edinburghlass_2

mike1 wrote:

If you wanted to leave ntl , and go with another provider
how can it be done when the cable is owned by ntl i don't even have a bt line anymore as my phone is with ntl as well as cable tv and internet

as you can see i am new to this saving thing , i have just saved £270 on my gas/electric and looking at some of my other bills
thanksin advance
Mike

Welcome to the Telephone Boards Mike and well done on your savings so far.

You are right that you would need a BT line if you were to leave NTL altogether but what is suggested is have the figures to hand and phone NTL and say you can get a cheaper package by leaving them for BT, buying a freeview box or going to Sky and moving your internet.

Be firm and they will put you through to Retentions and make you an offer of a better package for 6/12 months. If its not a great offer tell them you will think about it and see if they come back with a better offer.

HTH

JCL

Edinburghlass wrote:

or going to Skye and moving your internet.

Bit drastic don't you think?

Edinburghlass_2

JCL wrote:

Bit drastic don't you think?

:rotfl:

:rotfl:

True, and think of the midgies :eek:

marylou_3

If I have no joy at dropping the price of my NTL "everything" package and decide to leave NTL, can anyone let me know if I can keep my xxx@ntlworld.com email address?

JCL

Normally the ISP address goes if you choose to cancel with that particular provider.

deefadog

You can always get your own personal email address - ukreg.com! £6ish per 2 years for a co.uk!

Then no matter what provider you are with, you always have the same email!

lukemed1

YEP ME 2!

was on the 1mb deal for £17.99 a month, just rang NTL for a better deal and they've given me 1mb for £9.99 a month for a year!! just ring them and threaten to leave! lol :j :beer:

Luke

smiley_2204

In light of the other posts on this and other threads, I took advantage of the fact that I moved house last week to phone NTL and see what they could offer me. I currently get TV, Internet and phone from them and ws paying £35/month for 10mb Internet, £22/month for 140 channels of TV and approx £50/month on calls.

After speaking to customer services, they offered me a cheaper calls package but said they could do nothing on the TV or Internet. I said that the property already had a BT line and a Sky dish and could get much cheaper TV from Sky and 8mb broadband from Madasafish for £12/month.

They suggested that I speak to the Disconnections department as they may be able to do something else. After the call was transferred, the person picked up the phone saying "Customer Retentions", and I knew I was on to a good thing. After about 15mins of negotiation, they came back with a 50% reduction on all of my services on a rolling three month deal, meaning TV for £11/month, 10mb internet for £17.99/month and a cheaper call plan.

Maybe just because I was moving house but certainly worth the call.....

Cheers,

Miles

jbar1610

my three month offer expired - rang NTL - got through in 2 - YES 2 rings - asked for customer retentions - waited 5-10 minutes - explained that I am out of contract and what could they offer me - reply - 2mb b/b for £12.50 for 3months or a WHOPPING 10meg for £17.50 - believe me this is very very fast! I am testing this speed! :-) MORAL - If you don`t ask - you don`t get!! Will go back in 3months and see what else is on offer!! All for the price of a free phone call!